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Premier Inn Folkestone (Channel Tunnel) Hotel
Ranked #3 of 10 Hotels in Folkestone
Certificate of Excellence
1 review
“Excellent”
Reviewed 2 January 2014

You always know exactly what to expect at a premier inn but in all fairness the staff at the inn and adjacent restaurant are excellent - sooo attentive but not in your face - food was really good and fast too. En route to France but had a really enjoyable stopover. Will defo be back

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jodies7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
oxford
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 December 2013 via mobile

Stayed for one night post xmas,visiting family.a pleasant enough hotel,though oddly split in two.warm!!the restaurant was pretty good,although I prefer when they do buffet "help yourself" breakfast rather than waited table service.the issue in this hotel was the heating.the room was very very warm,no matter how much we fiddled with the heating controls!and the window only opened about 4 inches,which didn't help.so I would recommend this hotel,but be prepared to be warm!

Stayed December 2013, travelled with friends
Helpful?
Thank bigdaveOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midsomer Norton, United Kingdom
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 December 2013

Stayed here with family prior to an early Eurotunnel train to France. The rooms are the typical Premier Inn good standard for the price you pay. However, for use the noise in this hotel meant a very poor nights sleep - not ideal when there is a long journey ahead. It seems that the room location is the key with this hotel, we were on the ground floor, overlooking the entrance to the pub. So we did expect some noise until the pub closure time but when you get cars driving past your window, people shutting as they are walking past, it can be a little annoying. However, the worse noise came from the room(s) above us, when people above moved around the whole ceiling shook and the noise was like a herd of elephants!! This carried on until around 0430, so not a good nights sleep. We didn't do breakfast so can't comment on that, but we did use the pub for an evening meal which was good value with friendly staff.
As already mentioned, it may be that we were unlucky with the room we stayed in, but I don't think I would use this hotel again unless I could be guaranteed a room on the higher floor and not overlooking the pub area.

Room Tip: Get a room on the higher floor not overlooking the pub area.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eddie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this review, 2 January 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
1 review
Reviewed 27 December 2013

The rooms for a budget hotel were great for the family and the reception polite and quick service . The problem we had was the service for breakfast was shocking , we have 3 children 6,10 and 12 and become bored and tired while waiting over 1 1/2 hours for a cooked breakfast , the restaurant was busy but please put more staff in to meet the demand














  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this review, 2 January 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 6 Contributor
165 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 24 December 2013

Premier Inn never disappoints. For the low price we normally pay, we always get so much more. My family and I stayed here the night before an early trip through the Channel Tunnel and it perfectly served its purpose. Service was amazing, our room was newly refurbished and very clean, with all the basic amenities you would expect from a standard hotel room. The beds were very comfortable and they were kind enough to supply us with extra pillows as well. Breakfast was more than adequate, each meal was freshly prepared, and there were plenty of continental choices as well. Since the hotel is just a five minute drive from the Channel Tunnel, we will definitely stay here again on our next trip.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deniseacole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 2 December 2013

Ideal for a stop off before catching the euro tunnel, only minutes away. Comfortable and very clean.
Fast food restaurant close by if kids too tired to go to restaurant. Beds comfortable with nice linen.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fusspot40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgend, United Kingdom
Level 6 Contributor
139 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 November 2013

Again one of the better Premier Inns,staff excellent,rooms clean and of a high standard. I stayed in the annexe building the only problem I could hear the noise from the pub with a crowd outside smoking but once the pub shut everything was fine. Also this is in great position for the channel tunnel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colin_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Folkestone (Channel Tunnel) Hotel

Property: Premier Inn Folkestone (Channel Tunnel) Hotel
Address: Cherry Garden Lane, Folkestone CT19 4AP, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Folkestone (Channel Tunnel) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Steal a glimpse of France from the cliff-top promenade The Leas, five minutes down the road ... more   less 
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Also Known As:
Premier Inn Folkestone (Channel Tunnel) Hotel Folkestone
Folkestone Premier Inn
Premier Inn Folkestone (Channel Tunnel) Hotel Kent

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