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“Usual high standard for Premier Inn!”

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Premier Inn Folkestone (Channel Tunnel) Hotel
Ranked #3 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed 3 August 2014

We stayed here before heading over the France. The rooms were of a good size for a family of 4. 1 double bed, 1 single and 1 mattress on the floor between us. We ate in the pub attached in the evening and enjoyed it. Checking in and out was simple and the staff were friendly.

  • Stayed: February 2014, travelled with family
    • Value
    • Cleanliness
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Thank lmcvey84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,275)
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766 - 772 of 1,275 reviews

Reviewed 2 August 2014

Most people seem to be complaining about the heat recently while staying at the Folkestone Premier Inn! But for me it was the noise from the guests below our window, on arrival the very friendly receptionist explained about using the fans and keeping the curtains closed because of the heat but as the window had to be open a little it was hot and uncomfortable but then we don't have air conditioning at home!!! I have stayed in this Premier Inn before but not in a room almost above the reception area and it was a nightmare,When you have a long drive the following day you really don't need to hear car doors banging through the night,people talking loudly, kids screaming, and the best one was about 1-30 someone sorting out the luggage in the boot of their car!!!!
Having said that the staff are really friendly and the beds are so comfortable if you do get some sleep!!

Room Tip: If using the Channel Tunnel stay at Ashford North it is so much quieter but if course further away!
  • Stayed: July 2014, travelled with family
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Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

Despite having 2 fans in the room we had an awful night due to excessive heat. Cant fault the room aside from a lack of Air Conditioning. The next morning the receptionist Jo not only listened to our experience with empathy but also accepted it, and then offered our money back. I was surprised but it was this that opened me up again to being a potential customer at the chain. Nice big television. I will come back

  • Stayed: July 2014, travelled as a couple
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1  Thank Nik108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

If you don't mind sleeping in a sauna, then this hotel is for you. Room was stiflingly hot despite it raining and cool outside. The two fans provided didn't cut it. For £111.00 a night, I expect better. Will never book this hotel again.

Stayed: July 2014, travelled with family
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this reviewResponded 6 August 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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Reviewed 29 July 2014

The room was spotlessly clean but very hot and noisy.air conditioning would be great especially in the hot months.
The food at breakfast needs a big re think. Families should have a seperate room .parking wasn't easy.



  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Thank susieq65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this reviewResponded 6 August 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

This is a great stopover, especially for the channel tunnel, as long as it is not warm. No air conditioning in the room and they are stifling hot, destroying everything good about this place. Pity as the staff are extremely pleasant, the adjoining pub offers good food and the location is perfect. A good nights sleep guaranteed, your having a laugh, now for a nice 500 mile journey in to France with NO sleep for the family, thanks Premier in!!

Stayed: July 2014, travelled with family
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this reviewResponded 4 August 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

My family and I booked three rooms for the night of 3 July 2014, en route to France. This inn certainly lived up to the ads we see on tv. The rooms were modern and clean, and the beds are SO comfortable! The staff were friendly and knowledgeable. Would definitely stay here again. Very convenient for the channel tunnel (approx. 7 mins).

  • Stayed: July 2014, travelled with family
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Thank Eunice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Folkestone (Channel Tunnel) Hotel

Address: Cherry Garden Lane, Folkestone CT19 4AP, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Folkestone
Price Range: £47 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Folkestone (Channel Tunnel) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Steal a glimpse of France from the cliff-top promenade The Leas, five minutes down the road ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Folkestone (Channel Tunnel) Hotel Folkestone
Folkestone Premier Inn
Premier Inn Folkestone (Channel Tunnel) Hotel Kent

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