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“Too hot and shocking food experience”

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Premier Inn Folkestone (Channel Tunnel) Hotel
Ranked #3 of 10 Hotels in Folkestone
Certificate of Excellence
Salisbury, United Kingdom
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Too hot and shocking food experience”
Reviewed 9 August 2014

The room was absolutely boiling and you could not cool it down. The 4th bed provided for a ten year old was the most uncomfortable thing ever slept on and meant for a night of musical beds. We had a truly dreadful experience for dinner, firstly a two hour wait for a table, no gluten free, food finally arrived 90 mins after ordering it but was incorrect. My daughter's meal looked terrible. If it wasn't that people want to stay at the side of the Channel Tunnel for ease, this place would have been closed down.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this review, 14 August 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Solihull, United Kingdom
Level 5 Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 August 2014

Although we stayed here on a very hot night i felt the staff did their best Staff were very helpful as premier inn usually are. What a relief the online check in after queing at another inn for over 30 minutes when we arrived before 2 & were told we could not check in!!! I appreciate you cannot have your room but here they gave us the key & said come back later This was so much better & enabled us to go straight to our room later Usual comfy bed & room Sometimes its a bonus to know what you,re getting !!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank slimtinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, United Kingdom
2 reviews
Reviewed 6 August 2014

We needed an overnight stop Nr to the channel tunnel to fit 2 adults and 2 children (8 & 14) and this did the job. Two fans had been placed in our room already - would use again. Clean, comfy rooms...

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoH278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, United Kingdom
Level 6 Contributor
168 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 6 August 2014

Good value for money. Effficient, friendly service - all staff very helpful and caring. Proximity to Channel Tunnel of significant importance. Excellent breakfast and dinner. The whole package means that we would have no hesitation in staying again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somerset
Level 6 Contributor
147 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 August 2014 via mobile

Stayed here en route to France. Very friendly receptionist. Restaurant busy but food arrived in good time and was enjoyable. Room had two fans but was unbearably hot meaning sleep almost impossible. Coupled with excessive noise from stairwell very poor night. Fortunately reception staff were very understanding and gave us refund . Would use again but would suggest air conditioning . Or sleeping tablets!

Stayed August 2014, travelled with family
Helpful?
Thank holidayqueenSomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dolphinton, United Kingdom
1 review
Reviewed 4 August 2014

Rooms don't have air con. Thus on warm summer days/nights falling asleep might be a challenge. Not ideal if you're facing a lengthy drive the next day. The bed was comfy enough, but the linen was for winter! Another fail for the room in summer.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abraham V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runcorn, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 August 2014

We stayed here before heading over the France. The rooms were of a good size for a family of 4. 1 double bed, 1 single and 1 mattress on the floor between us. We ate in the pub attached in the evening and enjoyed it. Checking in and out was simple and the staff were friendly.

  • Stayed February 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank lmcvey84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Folkestone (Channel Tunnel) Hotel

Property: Premier Inn Folkestone (Channel Tunnel) Hotel
Address: Cherry Garden Lane, Folkestone CT19 4AP, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Folkestone (Channel Tunnel) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Steal a glimpse of France from the cliff-top promenade The Leas, five minutes down the road ... more   less 
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Also Known As:
Premier Inn Folkestone (Channel Tunnel) Hotel Folkestone
Folkestone Premier Inn
Premier Inn Folkestone (Channel Tunnel) Hotel Kent

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