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“Ideal location for tunnel”

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Premier Inn Folkestone (Channel Tunnel) Hotel
Ranked #4 of 10 Hotels in Folkestone
Certificate of Excellence
Reviewed 29 August 2014 via mobile

We love Premier Inn family rooms as you usually know you're going to get a nice clean room. Our room was clean, although the bathroom was quite tired, but didn't seem as big as most Premier Inn rooms. There was no mention on checking in that the air con wasn't working but we figured it out when we opened the door and were hit with the heat and 2 noisy fans working overtime to circulate the hot air round the room! The window wouldn't open far enough to really get any fresh air in (I understand this is a health and safety thing) so it was pretty uncomfortable. We had to argue for a table in the restaurant, after being told there were none available I eventually managed to persuade them to sit us at one of the many empty tables which were being reserved for people who weren't due in for another hour and a half. All in all it was ok but mainly due to only being minutes from the tunnel which was our onward destination but not really what we have come to expect from Premier Inn.

  • Stayed: July 2014
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Thank woody255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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778 - 784 of 1,312 reviews

Reviewed 26 August 2014

Room was clean as you would expect a premier inn to be, the room was stuffy and that made it difficult to sleep, felt confined, bed too soft and shower didn't work properly
Car park was good, security was good.

  • Stayed: August 2014, travelled as a couple
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Folkestone (Channel Tunnel) Hotel, responded to this reviewResponded 28 August 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your review.

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Reviewed 26 August 2014

Excellent stop off for Eurotunnel , 5 minute drive in the morning to tunnel defo stay again
Excellent cosy room, fab bed, tv and facilities all round
Very happy with the overnight stay , clean and tidy



  • Stayed: August 2014, travelled with family
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1  Thank CLF68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

We didn't experience temperatures like this during two weeks in Provence. Rooms far too hot. Lovely service in a busy restaurant with a nice atmosphere. There is a 24 hour Tesco and fuel station on the way to the tunnel.

  • Stayed: August 2014, travelled with family
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1  Thank tim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

Have used this hotel several times when using the Tunnel. In the past have been pleased, but this time, maybe because it is August(i personally don't think this should make any difference) it didn't seem quite as on the ball. The room on the out bound journey, was in the annexe and didn't have the usual back rests that come with the room. I know I could have called reception and they would have brought them but it was late we were tired from a long journey down and quite frankly at£90 a room I shouldn't have to go chasing a back rest.
On bother stays this time the restaurant was very poor. They were very busy and couldn't cope with the number of people dining and everything had to be chased. The waiter/ess to take the order , when was the food coming, the food was poor. On the second stay, my husband and I both ordered a burger because we thought it would be quick but we were in the restaurant for over forty minutes before we got them and that included chasing the waiter and Manager. It's August- hire more staff and do a better job!

Room Tip: They have lifts and all the rooms are the same
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  • Stayed: August 2014, travelled as a couple
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Thank Adrienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

everything up to the usual premier inn standards, thats why i generally choose them if travelling and its not any kind of special occasion. always get what it says on the tin. room was really warm but we sorted that with a cold wet towel on the fan and a couple of cold drinks from the bar. breakfast was ok i guess although sausages were a little undercooked for my liking. other than that, all good.

  • Stayed: July 2014, travelled as a couple
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Thank ste33ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014

Overnight pit stop for the Channel Tunnel. Great clean fresh room, comfortable bed, very clean throughout. Staff very friendly and knowledgeable and offer instruction on reaching the tunnel. Would come back again

  • Stayed: July 2014, travelled as a couple
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Thank Livia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Folkestone (Channel Tunnel) Hotel

Address: Cherry Garden Lane, Folkestone CT19 4AP, England
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Folkestone
Price Range: £46 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Folkestone (Channel Tunnel) Hotel 3*
Number of rooms: 81
Official Description (provided by the hotel):
Steal a glimpse of France from the cliff-top promenade The Leas, five minutes down the road ... more   less 
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Also Known As:
Premier Inn Folkestone (Channel Tunnel) Hotel Folkestone
Folkestone Premier Inn
Premier Inn Folkestone (Channel Tunnel) Hotel Kent

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