So we stayed for just one night...thank god! There was loads of work happening to the hotel when we arrived, slightly off putting.
As we entered the hotel we were greeted by the "owner".
We had booked the hotel through booking.com, when we booked online we had to pay the amount that the rooms cost which was £65 for two basic doubles.
The "owner" said welcome to the hotel you have got two double rooms resevered, how are you going to pay? Cash or Card?
We explained that we had already paid via booking.com
He with out even questioning it said "No you haven't" quiet abruptly. Rude in my eyes.
After back and forth disagreements arguing the fact we had paid and actually having to get our online bank statment up to prove that we had and sure enough clear as day there it was CARLTONhotel - £65.
His reply "oh we must see to this, but here are your keys have a good stay"
Well thank you?
They were very persistent with the fact "we haven't paid" my thought is that they maybe trying to con people out of more money. The fact they did not apologise straight away or even acknowledge their rude mistake, made us think they knew exactly what was happening.
If you had no way to prove you had paid they probably wouldn't have allowed you to stay in the hotel, and to stay in the hotel they would want you to pay again which would meaning paying twice.
After this commotion, it was hardly worth the hassle because the room was nowhere near the standard described. Our two rooms were next to each other, and didn't we know it! The walls were so thin we could hear each other stirring our cups of tea and sneezing?! Not to mention the 2inch gap in which we could see into the other room. Privacy was limited! The floors were uneven and it felt like we were on a boat, the shower drizzled like a watering can and hot water was sparce.
It's one of those places that's always described as 'you get what you pay for'.
- Official Description (provided by the hotel):
- The property is 2 minutes walk from the beach. Situated just 10 minutes drive from the Channel Tunnel Terminal, this traditional sea-facing hotel is situated on The Leas, Folkestone's cliff-top promenade. With free parking and free Wi-Fi throughout, it is a 15 minute drive from Dover's Port, and 30 min from Canterbury city center. The hotel is open 24/7 and daily housekeeping is provided. Some of bedrooms at The Carlton have good sea views overlooking France, and all are en suite and comfortable. All rooms feature a TV, heating and tea/coffee making facilities. Guests can relax in the cosy surroundings of the Leas Lounge Bar, which overlooks the beautiful landscape of Folkestone and the English Channel. Carlton Hotel is about 200 yards from Leas Cliff Hall theatre, and about 500 yards from the town centre. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, HostelWorld, Odigeo, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelQuickly, Cancelon and LateRooms so you can book your Carlton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Carlton Hotel Folkestone, Kent