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“Another great night”
Review of Kalala Restaurant

Kalala Restaurant
Ranked #121 of 242 Restaurants in Folkestone
Cuisines: Chinese
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 11 March 2013

Great food and plenty of it, including crispy duck and pancakes and a decent dessert section if you have any room left...

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Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (211)
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159 - 163 of 211 reviews

Reviewed 1 February 2013

We have eaten in Kalala many times. Over the years we have had a bad experience with a manager who refused to allow us in shortly before opening time despite the fact that my husband, who has a heart condition, needed to sit down. We also noticed on occasion that the cucumber and spring onion near the Crispy Duck is not always freshly made. We have contended with noisy parties and cold draughts when the entrance door is left open in Winter for deliveries. WE HAVE NOT RETURNED SINCE OCTOBER LAST YEAR. On that occasion, a member of the Council Litter Patrol Team entered the restaurant, gave a guest at the table next to ours a fine, and was extremely unpleasant. This lasted 10-15 minutes while film of the offence outside the restaurant was shown to the guest. All the staff ignored the intrusion. The experience upset us. We complained to Kitty, who was standing in for the manager. She took our phone number and said that the Restaurant owner would call us. He did not. Accordingly, we have not returned as we do not want a repeat of this extremely unpleasant experience. We have taken our custom to a better buffet in another town.

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Thank mave1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2013

We have been going to this resturant and getting take aways for a very long time. Since September there has been no delivery driver so you have to go and collect, ok they give you 10% off your order but every time we go to pick up there is always something wrong with the order which you don't realise until you get home. After this last happened to us we thought we give them another try but yet again they failed to give us our full order. When I called to explain, the NEW young manager was very rude and put the phone down on me. It seems that the resturant no longer has the old manager there and now as the best Chinese in folkestone is now getting a name for itself as it is not very nice any longer as others that I know are finding that the food is not fresh and the atmosphere from staff is beyond believe. Shame to say that we will not going back anymore and nor are others. Bring back the old manager.

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Thank Fantastic123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2012

I have been several times to Kalala. The ambiance is nice, you feel welcome, but the room is very wide and tends to be a bit too noisy (echoe). Lots of parties happen there, which adds to the noise. There is crispy duck every day, not just on Sunday, like some restaurants do, which is a big plus for me ! The desserts are not so great : not a very big choice and nothing "different". Going to a restaurant to eat fresh fruit salad mainly composed of apples and oranges... not the best attraction.... The last thing that prevents me from going more often is the price. Not really expensive, but I would expect something a bit better for the price paid....

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1  Thank Lasbareilles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

We have been going to the Kalala since it opened but sadly in recent months it has gone further and further downhill. The time before our last visit was pretty bad but we decided we would go back and give it one last go, but it was worse than ever and so now we definitely won't be returning. There are less and less main dishes to choose from and a need to hunt the meat in them. Dishes are not kept hot and are not topped up or replaced and the sauces are congealed and clearly from a packet, he shredded duck so shredded it was almost minced and the sweet consisted of 4 slices of dry looking strawberry gateau and some plain individual buns with a sprinkling of icing sugar and of course the obligatory tubs of cheap ice cream. Service was appaling, no smile, no welcome, no is everything ok and no offer to replenish drinks. When the waiter came to take away dirty plates he did so in silence, reaching across others who were still eating. So sadly an end of an era for me and mine

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1  Thank jules186311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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