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“Very poor service, good food”
Review of The Brewery - CLOSED

The Brewery
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Reservations
Reviewed 1 June 2014

First visit for lunch since new management took over. Decor and seating in Restaurant area is now clean and inviting, and staff very friendly and attentive. Drinks were served within minutes. Pity the kitchen spoiled these positives. We waited 45 minutes for 2 burgers, chips, coleslaw, and salads, and others had long waits also. The food was good when it arrived, and yes, all the tables were taken, and food was being served in the bar area, but 45 minutes is way too long to wait for a lunch. On paying the bill (sorry, no tips for poor service) we noticed a female cook hard at work in the kitchen with appropriate hat and cook's uniform on, as it should be. There was also a male ?cook? who was wearing casual clothes and no hat, which was totally unsuitable attire for working in a busy kitchen. Maybe he was just in for the day, but that is no excuse, and he should have been properly dressed like the female chef. As previously stated, the kitchen let down an otherwise well set up bar/restaurant. Will not be returning any time soon, or recommending anyone to visit here for food. Shame kitchen set up is letting down all the other good staff.

Thank Cowal64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brewerydunoon, Owner at The Brewery, responded to this reviewResponded 6 June 2014

Thank you for taking the time to write a review. We are happy you enjoyed your meal and our new décor was to your liking. I am very pleased to hear that you thought our staff were attentive. May I take this opportunity to apologise for your delay with your meal, this was an extremely busy day but we are not aware of any meals taking this long as waiting times are closely monitored.
Non of our staff are in "casual clothes", each member of staff wears a smart shirt and trousers, during busy times our front of house team do help with washing up, which is what you must of seen.
We hope to welcome you again to The Brewery.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (41)
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25 - 29 of 41 reviews

Reviewed 30 November 2013

Disappointing food and tired decor.. felt like it was not being run by someone who loves the place ..

Have sampled most of the places in Dunoon and this is very low on my list .. would not visit again.

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2  Thank Synkuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brewerydunoon, Owner at The Brewery, responded to this reviewResponded 25 February 2014

Thank you for taking the time to write a review, The Brewery is now under new ownership, we will be re opening friday 21st march with a whole new menu, team and decor. We look forward to welcoming you back to see the new improvements.
claire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

The eatery fed us well, not an exciting menu , a typical bar pub menu but well cooked , well presented and satisfying not expensive but good.

1  Thank Jeannie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

The food here is good solid pub food but the place good badly do with some refurbishment and updating.

Thank tourismplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2013

visited Dunoon on coach trip last week, found this little treasure on free day Wednesday, my and my sister trying the local whiskeys, landlady gave us the Black Bottle whiskey, she is a good old fashioned (in a nice way) bar maid, although she was run off her feet with a small team of staff, she still had time for a cheery word and warm welcome, made us feel at home. Thank yooou.

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1  Thank angela m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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