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“Thanks to manager Gary very helpful.”
3 of 5 bubbles Review of Esplanade Hotel

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Esplanade Hotel
Ranked #3 of 11 Hotels in Dunoon
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Thanks to manager Gary very helpful.”
Reviewed 10 June 2014

We booked up with Laterooms.com & were told for £160 we were upgraded to a superior delux sea view room as it was for my husband's birthday I was delighted.On arrival at hotel we were in the small ordinary sea view room that we paid £99 for last year I was very disappointed.I spoke to Gary but hotel was full so we couldn't change room.On our departure Gary has kindly promised us honeymoon suite at discounted rate for my husband's birthday next year so very happy as we have been to the hotel a good few times never have any complaints & it wasn't hotel's fault.Thanks again Gary so appreciate it.I have complained to Laterooms won't book with them again will always go through hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 12 June 2014
Dear Guest
Thank you for your recent review. The team here at The Esplanade are alway's very encouraged to hear reviews from guests who have enjoyed their stay with us. Here at THe Esplanade, we continue to imrove on our already high standards of service and hospitality whilst offering genuine value for money. We all look forward to your next visit at the next birthday celebration, or possibly even sooner. I will be looking forward to making your reservation for you.
If at any time you wish to discuss anything about your stay or your future visit to The Esplanade, please feel free to contact me by email at gary.smith@sgehotels.com or by calling direct on 01369 704070.

Kindest regards

Gary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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630 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Stirling, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Just returned from a lovely weekend break with my fiance at the esplanade hotel, from the minute we arrived the staff could not have been more helpful and attentive. Our room had been recently refurbished and was lovely very clean and modern, the bathroom was outstanding beautiful black glitter walls. The views from the front of the hotel over the sea are stunning (when the sun was out). We had booked for dinner, bed and breakfast, the 5 course dinner was outstanding great selection to choose from and the complimentary bottle of wine on our first evening went down a treat. The waiter Aris was great always ensuring you had everything you needed. Overall a fantastic place to stay and we will be sure to return.

Room Tip: If you are looking for a sea view room this must be asked for in advance and an additional charge is...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 12 June 2014
Gary S, General Manager at Esplanade Hotel, responded to this review, 5 days ago

Dear Guest

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

In the meantime if there is anything we can do to assist you. please do not hesitate to contact me directly at 01369 704070 or please email me at gary.smith@sgehotels.com

Look forward to welcoming you soon.

Kindest regards

Gary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling Scotland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 June 2014

My mother in law (The Trust girls ) have just returned from a great week at this hotel.Food was great, staff excellent , special thanks to sonia who was so good and all the staff we will be back.
You will enjoy THIS hotel and staff.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ransflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 10 June 2014
Dear Valued Guest

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

In the meantime if there is anything we can do to assist you. please do not hesitate to contact me directly at 01369 704070 or please email me at gary.smith@sgehotels.com

We all look forward to welcoming you again soon.

Kindest Regards

Gary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wednesbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

We have just returned from a 5 day stay at the Esplanade Hotel in Dunoon under the management of Gary Smith. As a party of 4 ladies from Wednesbury, we went with open minds as it was our first tour with SGE Travel. Following a rocky start during the booking process (our initial April tour was cancelled) we were apprehensive about whether the tour would be going ahead. However from start to finish, our holiday was fantastic. The driver was very friendly and helpful which made for a very comfortable journey to our destination. When we arrived wh received a friendly greeting from Gary which set the tone of the holiday. Our room was delightful, overlooking the loch and as requested, was light and airy due to my sister being visually impaired.

In particular, the excellent service and lovely atmosphere in the hotel must be attributed to Gary, Sonia, Robert and Karl. Thanks also goes to the young waitresses in the dining room for their attentive service and friendliness all week.

The only negative aspect of our holiday was unfortunately due to fellow passengers on our tour who complained incessantly from the time they stepped on the coach, until they got off the coach at Walsall. I feel it necessary to apologise to all the staff, Gary in particular, on their behalf - for being completely obnoxious. Please believe me when I tell you that we are not all the same from the Midlands area! The most frustrating part of listening to their complaints was that they were totally unfounded - the hotel and its staff could not be faulted.

Thank you for a wonderful holiday.

Room Tip: No. 50 is an lovely first floor room with an excellent view of the loch.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 11Patricia1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 7 June 2014
Dear Guest

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

In the meantime if there is anything we can do to assist you. please do not hesitate to contact me directly at 01369 704070 or please email me at gary.smith@sgehotels.com

Look forward to welcoming you soon.

Kindest regards

Gary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
1 review
Reviewed 5 June 2014

Just returned from 4 days at this delightful hotel. Beautifully situated - good food, helpful staff (especially Sonia on reception and Robert on Bar duties). Good entertainment and wonderful Scottish Night to end on. Thanks to all, Manager Gary and all at the Esplanade Hotel, very happy to recommend your Hotel

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blastock r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 7 June 2014
Dear Guest

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

In the meantime if there is anything we can do to assist you. please do not hesitate to contact me directly at 01369 704070 or please email me at gary.smith@sgehotels.com

Look forward to welcoming you soon.

Kindest regards

Gary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

this hotel good value for money good views over the clyde.restaurant excellent good choice of food.manager gary very welcoming,as was Robert in the bar ,room newly furbished and very clean.will visit again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stephen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 7 June 2014
Dear Guest

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

In the meantime if there is anything we can do to assist you. please do not hesitate to contact me directly at 01369 704070 or please email me at gary.smith@sgehotels.com

Look forward to welcoming you soon.

Kindest regards

Gary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 June 2014

We had a three night stay at the Esplanade in Dunoon over May/June 2014. The hotel was fine, the staff were extremely courteous, friendly and helpful, but my overall take was that the hotel is quite old-fashioned - that's not necessarily a bad thing, but it took us a little time to get use to!

The hotel appears to cater for more senior guests and is very sedate.

The layout is a little odd, with the 'main' door being the back door on to the promenade, which is locked at approx. 11.00pm, meaning you are then required to access the front door. From the promenade the front door is accessible via a long, dark, slightly intimidating passageway. Not at all very inviting.

The location of the hotel is excellent and if you were to have a room on the back the views are stunning. Unfortunately our room was on the side and looked out on to a wall.

All in all this was a very pleasant stay, dare i say far better then we'd anticipated when we first arrived.

Room Tip: Ask for a room on the back overlooking the promenade, the views are stunning
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank regjop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary S, General Manager at Esplanade Hotel, responded to this review, 7 June 2014
Dear Guest
Thank you for your recent review. We are always happy to hear when our valued guests have enjoyed thier stay with us. We appreciate all comments as these allow us to continually maintain and improve on the already high standards of service and hospitality we provide. If any guests have any issues or concerns throughout thier stay we can act upon them at the time. I would like to point out that there are several ways to access the frnt door at night aloong well lit pavements, for future reference. We all hope that we can once again welcome you back to The Esplanade when you are in the area again on either business or pleasure.

Kindest regards

Gary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Esplanade Hotel

Property: Esplanade Hotel
Address: Victoria Parade, Dunoon PA23 7HU, Scotland
Region: United Kingdom > Scotland > Argyll and Bute > Cowal Peninsula > Dunoon
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#3 Romantic Hotel in Dunoon
#3 Business Hotel in Dunoon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Esplanade Hotel 3*
Number of rooms: 65
Official Description (provided by the hotel):
The Esplanade Hotel is located on the West Bay, Dunoon. You are only a five mins walk away from the town centre and you can enjoy the tranquil views across the West bay. Modern and luxurious accommodation available for you during your relaxing stay. The hotel offers delicious homemade dinners and true Scottish breakfasts so you can indulge with a tipple or two from a Malt and Wine cellar. Looking forward to having your company with us at The Esplanade Hotel known as being a home away from home. ... more   less 
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Also Known As:
Esplanade Hotel Dunoon, Argyll And Bute

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