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“Terrible food and service”

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Beaufort Hotel - Chepstow
Ranked #3 of 3 Hotels in Chepstow
Newport, uk
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible food and service”
Reviewed 22 March 2012

All of the food was cold and of a pathetic standard The woman who was serving our table stomped around the room and was rude to our party. When drinks were ordered that were not available this was not stated and an alternative was brought with no explanation. The worst meal and service I have ever had. Avoid this place at all costs.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank FledglingNewport_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mcvc, Owner at Beaufort Hotel - Chepstow, responded to this review, 26 March 2012
This review is unbelievable,literally. Everything the "reviewer" says is directly in contravention of our normal restaurant food and service response from diners. I can only believe that this is a deliberately malevolent attempt by someone to discredit a very successful business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Llanharan, Wales
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 March 2012

We were four couples enjoying a Six Nations weekend break.
From then time we entered the hotel we were cheerily and helpfully engaged by everyone at the Beaufort from friendly Chantelle at the front of the house to the excellent chef at the other end.
The management’s approach is commendably enterprising, from doing a good deal on the “group” booking to successful overtures to eat at the hotel rather than sample any other of the many pubs and restaurants in Chepstow.
The food was first class. We had very nice bar meals on the Friday night with a range of choice from battered cod to Madras curry. The full breakfast was a substantial start to the day with no qualms about several requests for more toast and tea. Saturday lunch offered lighter options and personally I enjoyed the home made tomato soup and bacon roll (£4.99). In the night we indulged in the a la carte with a good selection ranging from a delicious rib eye steak accompanied by a garlic and butter sauce to sea bass, with the bar meal menu still available.
Our rooms were a decent size - clean, warm and comfortable with a spacious bath/shower room.
An old hotel, the Beaufort has survived the evils of modernisation to retain its character, whist still providing an up to date service.
It had a lively atmosphere without being over the top, and on the afternoon of the big game a good crowd watched Wales defeat England with much laughter and banter that even the few white shirts among us must have enjoyed.
It is located right in the heart of the charming old town, a few minutes’ walk from the gate house and the castle (the town museum is also well worth a look). The Wye valley is a must to visit – drive north about ten minutes on the Coleford road until arriving at the Offa’s Dyke car park on the left, the footpath from which leads to the Devil’s Pulpit with stunning views of Tintern Abbey.
The hotel car park is easily accessed from the A48 and has spaces for about a dozen cars with a free public one across the road.

Room Tip: Talk to the staff
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Llanharan_WalesLlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham
Level Contributor
4 reviews
Reviewed 27 February 2012

On arrival we were greeted with a warm smile from a very nice man who directed us into a parking space, Chantelle on reception also greeted us with a cheery hello and was very helpful. Although the rooms were a bit dated it added to the charm of the place. We had a lovely drink in the bar before we set off for the races (good choice of beer). On our arrival back from the races we booked into the hotel for our evening meal, service was excellent and the steak was the best I have ever had.A big thankyou to the staff for their friendly welcome especially Chantelle .We hope to see you all again soon. Lyn & Terry Williams

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raglan, United Kingdom
Level Contributor
118 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 8 February 2012

If you go to the Beaufort for lunch, try the Omelets, they are absolutely gorgeous, the menu is excellent.
The Beaufort are also very good at parties, our family have had two or three parties here and the staff are brilliant and very friendly, they don't mind you decorating the room in advance, overall we have found nothing to complain about, but I must be honest and say we have no idea what actually staying there is like.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Millymor70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chepstow
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 January 2012

Just popped in for a quick lunch, we were met with a cheery hello and a warm smile by Lucy. She took our order and the food was delivered quickly. Relly enjoyed the food and service from all staff. Will definately pop in again. Thank you to all especially Lucy.

Stayed January 2012, travelled with friends
Helpful?
Thank Verity B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south wales
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 December 2011

Just popped in for a quick lunch whilst visiting frinds in Chepstow, and the Beaufort Hotel was a good find. Lunch (Beaufort omelette) was well cooked and very big. Also lots of chips and a lovely salad. My friend, the fussiest eater ever, also thoroughly enjoyed his too! Think I paid about 6 or 7 pounds for it so reasonabley priced to.
Staff were attentive, and even got a scissors for us to open the sauce/vinegar sachets (which I loath and is a pet hate!) and were cheerful and chatty.
Would visit again

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Dingles26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 21 November 2011

great location in the centre of town, good food with varied menu, our room was very comfortable and clean and the staff were friendly and helpful. also good value.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sainsmich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beaufort Hotel - Chepstow

Property: Beaufort Hotel - Chepstow
Address: Beaufort Square, Chepstow NP16 5EP, Wales
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Chepstow
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #3 of 3 Hotels in Chepstow
Price Range (Based on Average Rates): £
Hotel Class:2 star — Beaufort Hotel - Chepstow 2*
Number of rooms: 25
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Also Known As:
Beaufort Hotel - Chepstow Wales

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