My cousin and his wife invited us on a walking holiday near the Black mountains and suggested we stay at the swan, which going by their web site looked like a good bet.
We arrived after a long journey looking forward to our weekend away and arrived at the hotel in the evening looking forward to a glass of champagne and a cream tea.
We arrived at the hotel and were greeted by a pleasant chap on the reception which was a warm welcome and given the keys to our room. Then it was downhill from there;
We opened the door and the bed looked as though someone had just slept in it, the floor hadn't seen a vacum for sometime and the wardrobe looked like it featured in a horror film, it had that much dust. We did complain and in fairness the receptionist did run upstairs with a Hoover. However it needed a little more than that, there were still half eaten biscuits on the side board. The room either needed to be renovated or condemned.
The staff of the hotel were very pleasant, but the hotel was very run down, the breakfasts were also good.
We were advised to raise our concerns with the manager, which I did via an email, but to date have not had a courtesy of a response. So I guess they were not interested in constructive caritas ism. The surrounding pubs were fantastic, it's a shame we made the wrong choice
- Official Description (provided by the hotel):
- The Swan at Hay is a glorious Georgian building housing 19 bedrooms. The hotel was relaunched in February 2017 following a million pound refurbishment. All 19 bedrooms and bathrooms were refurbished, as were all the public areas. Set in the heart of the world renowned 'Town of Books,' Hay-on-Wye, it is an ideal base to explore the Brecon Beacons and surrounding countryside. With a choice of 3 dining areas, visitors can choose from our hearty bar menu or more indulgent Garden Room Dinner Menu. ... more less
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- Also Known As:
- The Swan At Hay Hotel Hay-On-Wye
- Swan At Hay On Wye
- Swan At Hay Hotel
- The Swan At Hay Hay-On-Wye, Wales