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“Dawn & Steve you are amazing......thank you so much” 5 of 5 bubbles
Review of The Start

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The Start
Ranked #2 of 22 Hay-on-Wye B&B and Inns
Certificate of Excellence
GreenLeadersBronze level
Steyning
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dawn & Steve you are amazing......thank you so much”
5 of 5 bubbles Reviewed 11 September 2013

We had a 2 night stay at The Start; we had spotted it early in our holiday when visiting Hay and had even taken a photo of their board for future reference. So when we decided to extend our Hertfordshire holiday by an extra couple of days, they were are first phone call.
What can you say, superb warm welcome; beautiful, clean rooms with a very comfortable bed;beautifully cooked breakfast ( Dawn helped hear from the girls in the garden); a lovely relaxed atmosphere to truly make this a special stop for our holiday. Easy reach of not only the Wye Valley path but also the Brecon Beacons and Black Mountains. Thank You Dawn & Steve for our initiation to B&B, it couldn't of been better!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EMGSteyning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 18 September 2013
Well hello!! And thank you for such a great review, I didn't realise we were your first B&B experience - phew, thank goodness it was okay for you. It makes a huge difference to us when guests appreciate what we do and are prepared to share it with others, so thank you once again and see you next time!!
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161 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
English first
Sydney
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 28 August 2013

Okay, that's a pretty wild claim. The Start is not the fanciest, or the most luxurious or even the largest but it absolutely nails everything that makes a B & B the perfect alternative to a hotel. The Start is located just across the river from Hay. It's a beautiful 5 minute stroll across the bridge. The cottage itself has historic charm and reflects the gardening passion of Steve and Dawn. From the upstairs room windows there is a beautiful outlook across the gardens and down towards the river. The rooms are not large but are very comfortable with well equipped en-suites. Steve and Dawn have a passion for what they do that seems to extend to every aspect of the B & B. They are welcoming and engaging without being intrusive (a balance we've found some B & B owners struggle to find). There is a clear separation between the guest section and the family section, so you don't have that uncomfortable feeling of invading family space. I absolutely love Dawn's passion for home-grown. Much of the breakfast came directly from their garden. What was not, was locally sourced with an eye for organic and sustainable food production. Breakfast was simply fabulous. I was talked into the home-made vegetarian sausage. Although I'm a little sceptical of anything that sounds like it should be meat, it was so good that pigs right across the UK are probably a little bit safer because of that sausage. Even the greatest carnivore might think of 'crossing over' for Dawn's breakfast. For those wanting the traditional British breakfast, that's on offer as well. However, the crown to all this was the price. At 70 GBP it is under-priced for the quality on offer. The Start just gets everything right. There is an authenticity about the whole place that guides every aspect of the B & B. You'd be hard pressed to find a better place for the same price.

Room Tip: Ask for a room overlooking the gardens.
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  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Onward64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 30 August 2013
Wow! Thankyou so much for that amazing review, it's fantastic when guests get what we do here and take the time and effort to share their experiences with others. Now i had better get planting some more leeks for the sausages I think we might get a run on them. Thanks again and see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 20 August 2013

Just across the river from the centre of Hay this B&B is an oasis of calm and offers a clean and comfortable welcome.
We arrived soaking wet by bike but we were taken care of perfectly. The hosts looked after all our wet coats and shoes and made sure everything was dried for the morning. The room was immaculate and very comfortable. Bathroom modern and efficient with powerful shower and luxurious towels. Everything we needed to recover from the weather!! A quiet location and an undisturbed night.
Breakfast was excellent - a good variety of wholesome fruits, cereals and juice as well as expertly cooked traditional options.
Plenty of parking space, lots of storage for bikes and only a few minutes walk to the inns and restaurants of Hay make this an ideal place to stay. But, as others have said, it is the care that Steve and Dawn take to ensure you are looked after that really makes The Start so special.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Neville_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 23 August 2013
Hi there,
Thank you for such a great review, we know just how important dry shoes are in the morning !! Hope your next ride is a bit drier, Steve and dawn
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Keswick, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 June 2013

The Start has a great location just across the river from the main part of Hay-on-Wye, and is a lovely old house which is attractive to look at and retains much of its original character. We stayed for two nights while walking the Offa's Dyke path, and Steve and Dawn provided a very warm welcome, and were helpful in every way. We were very happy with everything, but you have to be aware that this is not a modern property and that the furniture is from an earlier era while still being very comfortable and undoubtedly in keeping with the character of the property. Highly recommended as a great base to explore this popular town.
Jenny and Kevin

Stayed June 2013, travelled as a couple
Helpful?
2 Thank JennyWhalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 25 June 2013
Hi there, thank you so much for writing us such a great review, we appreciate that it takes time and effort on your part but be assured that it really does make a huge difference to our business.
Thankyou again and see you next time,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 7 May 2013

I stayed here with my two adult children as we were attending a family wedding in Clyro. We were made to feel so welcome and relaxed .... nothing was too much trouble, the hosts even stayed up late to make sure that we arrived back safely from the festivities. The breakfast was absolutely delicious, with homemade bread and yummy eggs from "the girls".
Its location is brilliant, we will be planning to stay again !
Many Thanks Dawn and Steve.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GizzmoSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 10 May 2013
Hi there,
Thank you for taking the time to write your great review, it really makes a difference to our business. It's important to us to make sure our guests enjoy their stay and remember it for all the right reasons,
See you next time,
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Gatineau, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 30 April 2013

We chose the Start from the internet. It more than met our expectations: a spacious, warm room with great views of the river and the town, a very helpful host in Dawn, who cooks a fabulous breakfast, and just a short walk across the bridge to find yourself in the town centre. The rabbits, chickens and birdlife were all bonuses. We were glad we han't booked right in the town. This was much nicer. Dawn gave us lots of local info on other places to visit. We would very happily return. One nice touch was that our early arrival met with a very flexible response to drop our bags off, leave the car and go off exploring till we were ready to come back. Great service, Dawn!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PamT1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 2 May 2013
Hi there,
Thank you for writing us such a great review, it's really fab when guests share their experiences with others and makes a huge difference to our business,
See you soon, Steve and dawn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2013

We had a great weekend break with Dawn and Steve. Warm and welcoming, the room was comfortable and the food was excellent. Dawn has great local knowledge and it seemed all the food was locally souced/grown/made. Thanks for a great weekend, if we come to Hay again we will definately return to the Start.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Harvey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dawn&steve, Owner at The Start, responded to this review, 17 April 2013
Hi the,Thank you so much for your lovely review, it makes such a difference when we know guests really appreciate what we try to do and pass it on to others,
Thanks again and see you next time,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Start

Property: The Start
Address: Riverside, Hay-on-Wye HR3 5RS, Wales
Region: United Kingdom > Wales > Powys > Hay-on-Wye
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 22 B&Bs / Inns in Hay-on-Wye
Price Range (Based on Average Rates): £
Number of rooms: 3
Official Description (provided by the hotel):
Come and relax in our 18th Century family home. Unwind in a comfortable, friendly location on the banks of the River Wye, 300 yards from the centre of town. Large garden in rural surroundings with river access. All rooms have river views and our home retains many of its original features. Cyclists and walkers very welcome, and we can provide cycle lock-up, drying facilities and free flask filiing!. ... more   less 
Also Known As:
The Start Hay-On-Wye, Wales

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