We arrived at Hollybush Inn Hay-on-Wye yesterday 28.05.14 and first impression was filthy, dirty trailer trash yard.The yard was an open chicken and peacock pen!
I received a phone call earlier from Barbra who demanded another £50.00 from me as I had booked my £49.00 voucher during the Hay book festival - I paid as thought we'd have a great time. Barbra told me it was the busiest week and shed be packed. She said my teenage daughters our dog and I would have a fantastic time, with lots of activities and walks.
We arrived at 2.30pm. Barbra reminded us it was 3pm booking in time. She questioned the dog and said, she hoped I was a responsible dog ownerI I wasn't to let the dog of the lead at any time. Barbra was intimidating, my daughters were wary of her. We were introduced to a man who told us our tipi was wet and he needed to throw some straw down, I couldn't believe what I was hearing! Then the money grabbing blood thirst hound Barbra charged us more money for kindling, wood and fire lighters, disputing the advertised free bag of wood id seen advertised. (bear in mi d i paid the £49.00 deal plus an additional £50.00 for the privilege of the festival) £100.00 in total. I told Barbra my phone needed chafing - she advices me to look elsewhere to re charge it. (Excuse me! What had I paid £109.00 for?)
I'd like this complaint to be made public.
I have photographs of the tipi, Barbra may wish to update her website advert for a more authentic one?The tipi was the filthiest most disgusting thing I have ever seen. I was bitten as soon as I walked in, from the damp dirty flooring. We had to bring all our own bedding which was gathering mud.
Incidentally I haven't always stayed in 5* hotels, I've lived in India for a year and lived in a squat in Peckham & Amsterdam! - but this campsite and tipi is on the top of most vile filthiest places to stay.
The door of the tipi wouldn't shut and the man said this is how it was, he offered no assistance.
Barbra is obnoxious, rude and money orientated.
The bathroom stank of urine and hasn't been cleaned, no toilet paper etc.
We decided not to eat in yak de yak restaurant as it had peacock poo at the entrance and the chief constantly smoking by the bins. It looked a disgrace!
Had the camping been £6.00 per night then I would not complain, bear in mind it's £50.00 per night!!!!!
Basically the sight is uninhabitable, we stayed itching in the tipi for an hour and decided to leave.
From Barbra's website I was lead to believe we'd be experiencing "glamping" not 3rd world anthropology.
An investigation re hygiene standard into Hollybush Inn is urgently needed . I shall be sending photographs they're on my daughters phone, mine ran out of charge. I think Barbra needs to replace her Tipis and put down wood chipping as the sight is a mud & chicken poo fest!
- Official Description (provided by the hotel):
- Whether Its a pampered break or an action packed weekend. The Hollybush can can cater for all your needs. Located just a short distance from the famous book town "Hay on Wye" and surrounded by some of Wale's finest beauty spots. Treat yourself to a Luxury room in our B+B and experience the fantastic Cuisine! Set up your tent, Then relax around your Campfire! Experience a Day's canoeing along the Wye or take one of our guided Wild life tours! Camp in style and Hire a Tipi! ... more less
- Also Known As:
- Hollybush Inn & Campsite Hotel Hay-On-Wye
- Hollybush Inn And Campsite
- Hollybush Inn & Campsite Hay-On-Wye, Wales