We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Avoid, avoid, avoid” 1 of 5 bubbles
Review of Hollybush Inn & Campsite

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Hay-on-Wye
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Hollybush Inn & Campsite
Stratford-upon-Avon, United Kingdom
Level Contributor
373 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
“Avoid, avoid, avoid”
1 of 5 bubbles Reviewed 29 July 2007

I can only agree wholeheartedly with the other reviews, what a dreadful and overpriced experience!

There were a group of us staying for a weekend. Everyone else was camping, apart from my friend and I who decided to book a room in the pub last minute as everywhere else in Hay was full. I now realise why they had availability!!!!

I had rung the owner at 10am in the morning to let them know that we would be arriving at 5/6pm after walking during the day. When we arrived at 5.30 pm we were "greeted" by a load of workmen who we believe were working on the gas pipeline nearby. We spoke to the barmaid in order to check in but were left waiting for 5/10 mins in a pub full of workmen, a little intimidating. Eventually we were taken upstairs, where we were given an apology for the state of the decoration. Upon entering our room we discovered the ensuite was actually a toilet and sink in a separate room and a freestanding bath in the room!!!! We had wanted a twin room but we were offered a king size bed and if required a mattress on the floor on booking, we opted to give the mattress offer a miss on arrival. 5 minutes later we had a knock on the door to say that the room had not been cleaned from the previous guests - which we had gathered from the old tea bags in the room. So we had to wait 20 minutes for the room to be cleaned, downstairs in the pub, not what you really want after a 10 mile walk. We had to ask 3 times for the key, which was begrudgingly given to us by Barbara the owner, well I was pointed in the right direction of which key I should take off the wall. We really didn't feel safe as there seemed to be lots of random men wondering about upstairs and we wanted to make sure we could lock the door. We didn't get that much sleep due to lots of people walking past our door, esp at 6am when the workmen were obviously off for their shift.

Breakfast - well we had to ask the night before when it was served - we had to wait 40 minutes for scrambled egg, toast and tea! The Polish guy serving looked like a rabbit caught in headlights - poor thing.

Our friends fared little better on the campsite - they were kept awake all night by a Doberman barkng all night in one of the permanent caravans. The campsite was v tatty with lots of old looking caravans. Apparently the showers were different prices and weren't the easiest to get going! To say the least we were all looking the worse for wear in the morning.

I was going to complain in the morning but decided against it - they really just didn't care in the slightest. Unfortunately I had paid upfront - I just didn't realise how shocking a b&b could possibly be! Never again.

If you have to stay in Hay and the only option in the Hollybush Inn, my advice is don't! Go and spend your money elsewhere. Shocking! It's like they were in a different time zone and on a different planet altogether.

  • Liked — Nothing
  • Stayed July 2007, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Anita1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

545 reviews from our community

Traveller rating
    70
    137
    50
    70
    218
See reviews for
118
160
4
6
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Worcestershire
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
1 of 5 bubbles Reviewed 28 July 2007

We went to this pub having booked for a meal and the experience was absolutely awful. The place itself looks run down from the outside and the inside is very basic and like a neglected junk shop. It looks as if the interior was all bought at a jumble sale. The owners obviously think they know how a pub should look and operate, including menus, but they haven't got a clue . We ordered lamb shank and toasted sandwich meals and it took 1 hour for the food to arrive. When it came, the girl spilled gravy off the plate onto the table and into my friend's beer. The lamb was very tender but there was too much very thin gravy which drowned the sorry looking mashed potatoe and a few soggy vegetables. The one piece of lamb shank was stone cold on the inside and it had to be sent back to be reheated. In the kitchen there was one harrassed housewife and a young boy - they obviously have no chef. Someone told us the chef had recently walked out. All in all the place is a shambles, with an elderly barman/owner who is a shambles himself - like some mad professor! This is the worst pub I have been to in my life.

  • Liked — Nothing
  • Disliked — Like visiting a gipsy travellers' site.
  • Stayed July 2007, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Canoldir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hay-on-Wye hotels

london
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 29 June 2007

Very disillusioned by the website, photos are great, but wrong place. It is full of taty old caravans, like a building site occupied by New Age Travellers. Its a great place if you want total freedom, where anything goes. Not the sort of place to send your mother. Good place to be if studing life of Peacocks, great at 5 in the morning. There is a noise curfew of 11pm. Before going here make sure you are aware of rules and regulations. Landlady is definatly from the outback. Chaos.

  • Liked — leaving
  • Disliked — wooded camping area
  • Stayed May 2007, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank tugboatanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 June 2007

A group of us recently had the real misfortune to stay at the Hollybush Inn . Where to begin. The entire stay was comical and shocking from the absolute start.

Due to the fact we arrived in Hay during the week of the Literary Festival we had had to book this place 4 months in advance. We paid for our rooms up front.

Upon arrival we were told by the owner that they were having a few issues about our accommodation. Essentially they could only offer us one room and a caravan. The excuse? They had got confused about where and when guests we arriving.

Rooms were filthy, beds were unmade. Clothes from existing visitors were everywhere (workmen were staying on long term contracts). The bathroom should have been condemed. When we demanded an explanation was that "we run the Inn as a loving project and not as a busines". The excuses continued in that the owners had only had three hours sleep in four days, the could not hire staff and they thought we would understand as we got to know each other. That may well be the case but if you want to run a commune don't charge extorniate prices.

Like the previous reviewer we had to run the gauntlet of food 2 hours late, no curtains and no locks on the door. We had to wedge a bed against one door as one of the couples was concerned about the safety of their young family. Everyone else seemed to be in the same boat.

We were up at 7am and got out as soon as we could. No one was around except a few sorry guests. During the entire week this place was the most expensive we stayed in. It was also most shocking example of rip off Britain and a disgrace to the B&B industry.

  • Liked — The exit
  • Disliked — Everything
  • Stayed May 2007
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank ShefLec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 30 May 2007

The website for the Hollybush Inn portrays a riverside idyll on the Wales/England border. The reality could hardly be more different.
When our food arrived (and then only 4 out of 5 meals ordered), it was more than 2 hours after we ordered it. All the dishes had in common with the desription on the board was the main ingedient (and the price - which was not cheap).
If the bedrooms ever looked like they do on the website, they have undergone some subsequent disaster. The rooms as they appear now, are half decorated, half furnished & dirty. Curtains were missing, possibly thought to be unnecessary, as the only place to hang your clothes was from the plastic hangers helpfully hung from the curtain rail. One 'En-suite' room turned out to mean shared use of a bathroom, where the shower was not working. Another offered the chance to soak in a Victorian bathtub, but the tub was actually IN the bedroom!
Having survived the night, we went down to find, not only no breakfast but no-one on the premises, except the unfortunate guests.

  • Stayed May 2007, travelled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
6 Thank BlueCarmen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Hay-on-Wye
2.1 mi away
The Swan at Hay
The Swan at Hay
#1 of 1 in Hay-on-Wye
3.5 of 5 bubbles 406 reviews
2.2 mi away
The Three Cocks Coaching Inn
The Three Cocks Coaching Inn
#1 of 1 in Three Cocks
4.5 of 5 bubbles 169 reviews
5.5 mi away
Rhydspence Inn
Rhydspence Inn
#1 of 1 in Whitney-on-Wye
4.5 of 5 bubbles 130 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Foyles of Glasbury
Foyles of Glasbury
#1 of 10 in Glasbury-on-Wye
4.5 of 5 bubbles 171 reviews
2.4 mi away
The Baskerville Arms
2.3 mi away
Kilverts Inn
Kilverts Inn
#20 of 22 in Hay-on-Wye
3.0 of 5 bubbles 170 reviews
Show Prices
Show Prices
Show Prices

Been to Hollybush Inn & Campsite? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hollybush Inn & Campsite

Property: Hollybush Inn & Campsite
Address: Old Brecon Road, Hay-on-Wye HR3 5PS, Wales
Region: United Kingdom > Wales > Powys > Hay-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #9 of 9 Speciality Lodging in Hay-on-Wye
Number of rooms: 5
Official Description (provided by the hotel):
Whether Its a pampered break or an action packed weekend. The Hollybush can can cater for all your needs. Located just a short distance from the famous book town "Hay on Wye" and surrounded by some of Wale's finest beauty spots. Treat yourself to a Luxury room in our B+B and experience the fantastic Cuisine! Set up your tent, Then relax around your Campfire! Experience a Day's canoeing along the Wye or take one of our guided Wild life tours! Camp in style and Hire a Tipi! ... more   less 
Also Known As:
Hollybush Inn And Campsite
Hollybush Inn & Campsite Hotel Hay-On-Wye
Hollybush Inn & Campsite Hay-On-Wye, Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing