I can only agree wholeheartedly with the other reviews, what a dreadful and overpriced experience!
There were a group of us staying for a weekend. Everyone else was camping, apart from my friend and I who decided to book a room in the pub last minute as everywhere else in Hay was full. I now realise why they had availability!!!!
I had rung the owner at 10am in the morning to let them know that we would be arriving at 5/6pm after walking during the day. When we arrived at 5.30 pm we were "greeted" by a load of workmen who we believe were working on the gas pipeline nearby. We spoke to the barmaid in order to check in but were left waiting for 5/10 mins in a pub full of workmen, a little intimidating. Eventually we were taken upstairs, where we were given an apology for the state of the decoration. Upon entering our room we discovered the ensuite was actually a toilet and sink in a separate room and a freestanding bath in the room!!!! We had wanted a twin room but we were offered a king size bed and if required a mattress on the floor on booking, we opted to give the mattress offer a miss on arrival. 5 minutes later we had a knock on the door to say that the room had not been cleaned from the previous guests - which we had gathered from the old tea bags in the room. So we had to wait 20 minutes for the room to be cleaned, downstairs in the pub, not what you really want after a 10 mile walk. We had to ask 3 times for the key, which was begrudgingly given to us by Barbara the owner, well I was pointed in the right direction of which key I should take off the wall. We really didn't feel safe as there seemed to be lots of random men wondering about upstairs and we wanted to make sure we could lock the door. We didn't get that much sleep due to lots of people walking past our door, esp at 6am when the workmen were obviously off for their shift.
Breakfast - well we had to ask the night before when it was served - we had to wait 40 minutes for scrambled egg, toast and tea! The Polish guy serving looked like a rabbit caught in headlights - poor thing.
Our friends fared little better on the campsite - they were kept awake all night by a Doberman barkng all night in one of the permanent caravans. The campsite was v tatty with lots of old looking caravans. Apparently the showers were different prices and weren't the easiest to get going! To say the least we were all looking the worse for wear in the morning.
I was going to complain in the morning but decided against it - they really just didn't care in the slightest. Unfortunately I had paid upfront - I just didn't realise how shocking a b&b could possibly be! Never again.
If you have to stay in Hay and the only option in the Hollybush Inn, my advice is don't! Go and spend your money elsewhere. Shocking! It's like they were in a different time zone and on a different planet altogether.
- Official Description (provided by the hotel):
- Whether Its a pampered break or an action packed weekend. The Hollybush can can cater for all your needs. Located just a short distance from the famous book town "Hay on Wye" and surrounded by some of Wale's finest beauty spots. Treat yourself to a Luxury room in our B+B and experience the fantastic Cuisine! Set up your tent, Then relax around your Campfire! Experience a Day's canoeing along the Wye or take one of our guided Wild life tours! Camp in style and Hire a Tipi! ... more less
- Also Known As:
- Hollybush Inn And Campsite
- Hollybush Inn & Campsite Hotel Hay-On-Wye
- Hollybush Inn & Campsite Hay-On-Wye, Wales