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The Palace Hotel
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Certificate of Excellence
  • Free Wifi
  • Free Parking
No availability for your dates from our partners
  • Free Wifi
  • Free Parking
No availability for your dates from our partners
  • Free Parking
  • Breakfast included
Reviews (3,156)
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All reviewsgrand old hotelgrand staircasesweeping staircasecourse mealbuffet stylebit datedshort breakopera houselovely viewfull englishchandelierscharacterderbyshire
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2,425 - 2,430 of 3,156 reviews
Reviewed 4 December 2013

Friendly staff and a nice building and setting. Great location for the opera house, room was clean and functional but like parts of the hotel could use with a little investment. Breakfast is buffet style with lots of choice and of a good quality, leisure facilities good and clean. Parking charge for paying guests (£4.50) seems a little cheeky!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Kimmy260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded 5 December 2013

Thank for for taking a moment to post your comments, location, friendly members of the team a clean, comfortable room are all recognised. Your comments will be passed to the team and welcome you back in the near furture we hope.

Kind Regards
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Myself and seven friends stayed at the Palace on 30 November 2013. This is our 4th visit and we always have a wonderful time. Some rooms are nicer than others but even the ones that are probably in need of updating are still clean and comfortable, It's a beautiful, elegant building in a lovely position and Buxton is just Wonderful. The staff at the Palace are always so helpful and friendly. We didn't eat at the hotel this time as we decided to try one of the local restaurants but in the past the food has been really good. The hotel has such lovely atmosphere and we feel equally at home dressed in our party dresses and heels or jeans and walking boots. I have rated the "sleep quality" as average this time as we did have some machine/ heating system noise but this seemed to be restricted to our room.

  • Stayed: November 2013, travelled with friends
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Thank rintin65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded 5 December 2013

Seemingly a lovely stay at The Palace, apologies for any minor issues with the noise, overall a great stay. Thank you for returning and look forward to your next trip to Buxton, where the room shall match your relaxing stay.

Best Wishes
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Finally a hotel that is happy to help no matter the problems. Friendly staff, lovely food, nice relaxing spa and pool to enjoy after a busy day outdoors. The rooms are clean, spacious, providing everything you would need and a fabulous atmosphere, welcoming and warm. Truly felt relaxed and spoiled. Reasonably priced and offers of good deals on return bookings. Good location for exploring the peak district.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with this hotel
Thank loulaura84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded 5 December 2013

Compliments to all the team, thank you for your review. Location, hospitality, comfort and cleanliness all contributing to your enjoyable visit to The Palace Hotel, Buxton.

Many Thanks
Rob Quinton
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Although the reception staff, and the restaurant staff were helpful, it doesn't make up for the shabby rooms. We had a double bed with a single width headboard. Not a big thing in itself but everything about the room was shabby and worn. The sofa was stained, the sink cracked, the towels thin and grey. People expect better nowadays. It needs much more than a facelift.

Stayed: November 2013, travelled with friends
2  Thank lovelunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded 2 December 2013

Thank you for your comments, if you wish to discuss further please contact me at your earliest convenience.

Kind Regards
Rob Quinton
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

What a treat. True the hotel needs a little TLC but the old fashion grandeur made up for it. Its a old building not a modern new build. We used the stairs when going down to reception. Its an experince to walk down that grand staircase. Room big and spacious, clean and tidy, with a massive bed. Staff friendly and helpful. Breakfast excellent. Wish we had an evening meal here but 06.30 start was to late for the theatre tho we have found out that this has changed to 06.00 which is ideal since trying to get a pre theatre meal in Buxton is a nightmare. Value for money-£70 for two, bed and breakfast superb. Would we stay here again-definitely. If you go to Buxton you must stay here.

Room Tip: We stayed in room 123
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Gordon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_ThePalaceHotel, Manager at The Palace Hotel, responded to this reviewResponded 30 November 2013

We are delighted that you enjoyed your stay with us, thank you for taking the time to post your comments. The Palace looks forward to your return in the near future for whatever occasion it may be.

Best Wishes
Rob Quinton
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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