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“Buxton Break” 5 of 5 bubbles
Review of The Palace Hotel

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The Palace Hotel
Ranked #6 of 9 Hotels in Buxton
Blackrod, England, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Buxton Break”
5 of 5 bubbles Reviewed 10 February 2014

One of the older style hotels, (however we prefer wood and Chesterfields this to modern plastic and stainless steel), ideally situated in Buxton this hotel exceeded our expectations. The quality of food and standard of service experienced was well above that of other hotels and what we were expecting on an inexpensive week end break package. If you want to see Buxton then a few days in this hotel should not disappoint.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 12 February 2014
Dear Alan P

Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to The Palace in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,419 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (634)
Date | Rating
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  • English first
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English first
Doncaster, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 8 February 2014

we have just returned from a 2 night stay at the Palace, the staff were polite and friendly in this very impressive old hotel, which was situated in a perfect location for shops and restaurants in Buxton. we had dinner in the hotel on the first night but we both thought that the menu was very basic for a 4 star hotel and decided to eat out on the 2nd night. Note that if you travel by car you will be charged £4.50 per day car parking.( this was not mentioned by hotel staff nor were there any signs that mentioned car park fees)

  • Stayed February 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank paulineshields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 10 February 2014
Dear paulineshields

Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that on this occasion we did not exceed your expectations. We are in the process of launching a new style of menu with significantly more choice which will go live in March, I am confident that when you next visit you will see a big improvement.

Having only recently started employment at the Palace I have noticed a significant number of comments about not knowing about the car parking charge. I accept that this has come across as a shock to you on check out and I am undertaking a review of all the major booking channels to ensure that this is clear at reservation stage.

I do hope that will have the pleasure of welcoming you back to The Palace Hotel in the near future.

Yours sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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UK
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

Nice, classy hotel, ideally located on edge of town. Easy walk into centre. Friendly efficient staff. Good meals but lots of eateries wthin 5 min walk if preferred. Right next to railway station so some train noise at that end of hotel

Room Tip: Ask for a room away from railway station
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Frank089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 10 February 2014
Dear Frank089

Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to The Palace in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

Had a great weekend in historical Buxton, staying in the Palace Hotel.
The hotel has lots of character and charm. We stayed on a two night break including a meal on the first night which was average, however the afternoon tea the next day was lovely.
We have stayed here a few times and enjoyed our visits. We will definitely be back.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smiths16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 7 February 2014
Dear smiths16

Thank you for taking the time and trouble to post your feedback on Tripadvisor.com following your stay at The Palace Hotel, Buxton.

I was pleased to read that you found the hotel to be suitable for you, but disappointed that dinner did not meet with your expectations. We are currently reviewing our dinner offering and hope to launch our new menu in March and I’m confident that you will see a big improvement.

I do hope that you will return to The Palace Hotel in the near future.

Yours sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesterfield, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 February 2014 via mobile

We've just arrived back from a 2 night stay and we had a great time. We were able to upgrade to a Suite and it was fantastic. The staff are lovely, friendly and helpful, nothing seemed to be to much trouble. The food was very good with plenty of choice. Will definitely be booking another stay.

Stayed February 2014, travelled as a couple
Helpful?
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 7 February 2014
Dear Anne S

Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to The Palace in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

Lovely hotel for a short break- we had a spa break deal with breakfast and evening meal included and the food was lovely.
When we arrived we were put into a family room although we had booked a triple room, meaning that one of the single beds was a makeshift one where the mattress was shorter than the base and one of our party had a dreadful nights sleep. No free room upgrade for us (we have a membership card) but it was unclear whether the rooms were full as there were more suites in the hotel than guests -however this is nitpicking. The hotel was lovely and in a great location, the staff were helpful when we needed extra towels and amenities in the room extra things appeared quickly. Only thing missing was a bigger bar area or sitting area - after our evening meal we found ourselves back in our room asthe bar lacked life. The beauty rooms were lovely and the drinks machine was a lovely touch whilst you sat and waited for your treatment

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Mancsontherun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 7 February 2014
Dear Mancsontherun

Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com

I was delighted to read that overall you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback. I have only recently started work at the hotel, but a full bed audit is high on the list which will definitely improve the product.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to The Palace in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buxton
1 review
3 of 5 bubbles Reviewed 3 February 2014

You have lovely staff they were very helpful. The young man in the bar and the one in the leisure area are a credit to your company.The rooms could do with a make over. The food was outstanding. I will book again when there are offers on as they are great value.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at The Palace Hotel, responded to this review, 4 February 2014
Dear Trip Advisor

Thank you for your recent review of The Palace Hotel, Buxton on Tripadvisor.com

I was delighted to read that you enjoyed your stay with us, please be assured that I will pass your kind comments onto the team, I know that they will all be delighted to read your feedback.

Once again, thank you for your feedback and we look forward to having the pleasure of welcoming you back to The Palace in the future.

Yours Sincerely

James Lake
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palace Hotel

Property: The Palace Hotel
Address: Palace Road, Buxton SK17 6AG, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Buxton
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Palace Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more   less 
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Also Known As:
Palace Hotel Buxton
Palace Buxton
Buxton Hotel Palace
Hotel Palace Buxton
Barcelo Buxton
The Palace Hotel Buxton, Derbyshire

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