I booked this hotel with high expectations due to it being £183 per night ( albeit we got the advance booking price of £160). In addition the photos of the hotel give a very good impression and it is a "spa" hotel.
This hotel was certainly a grand and luxurious hotel once, but that would have been a very long time ago.
It is shabby and very, very tired. The bedroom furniture was scratched and chipped and cheap. The en suite was extremely poorly fitted and grubby and very small. It was too hot and the windows barely opened.
I rang room service for 2 glasses of Prosecco, to be told that there would b a tray charge of £5.00. I politely objected and asked the very nice lady to refer to her manager to review this as I wasn't prepared to pay someone to carry 2 drinks to the 1st floor for me. To her credit she did, and she rang back to say they wouldn't charge on this occasion. The lady who brought them to our room, (I assume the same one who spoke to me on the phone) was very friendly and pleasant.
At breakfast we were swiftly told that we had to help ourselves to everything, even make our own coffee and toast. I would expect this in a budget chain but given the price we had paid I fully expect a waiter or waitress to look after us. There were no waiting on staff, clearly saving on the wage bill.
I never cease to be amazed at these tired and shabby British hotels such as this one who think that customers are happy to pay £180 per night for their substandard offerings when we could stay in a Premier Inn or Travel Lodge for substantially less money but get contemporary bedrooms and bathrooms and immaculate cleanliness and value for money.
I will not be returning next year when I will be in the area again for the same event I attended in June.
I do not mind paying these prices, and in fact frequently do, and more for some hotels. I have stayed in 5 star hotels and Premier Inns, it is horses for courses. But I expect to get what I pay for and to get value for money. This hotel needs a huge modernisation and renovation programme to bring it into the 21st century and then to be able to look their customers in the eyes when they ask for £180 per night,
- Official Description (provided by the hotel):
- The Victorian Palace Hotel sits in 5 acres of landscaped gardens in the spa town of Buxton. Ideally located for visiting Buxton Opera House and exploring the Peak District National Park, Britain's first National Park and one of the country's most popular walking destinations, this hotel has an imposing facade and opulent interior to provide an unforgettable backdrop for any occasion. With 122 bedrooms, including 12 premium rooms, a Health & Leisure club with swimming pool, gym and beauty rooms, and a restaurant using local ingredients to prepare British and Continental cuisine, it's the perfect spot for a country town retreat. ... more less
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- Also Known As:
- Palace Hotel Buxton
- Palace Buxton
- Buxton Hotel Palace
- Barcelo Buxton
- Hotel Palace Buxton
- The Palace Hotel Buxton, Derbyshire