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“Alexi Polizzi needed here” 3 of 5 bubbles
Review of The Portland Hotel

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The Portland Hotel
Ranked #34 of 40 Buxton B&B and Inns
middlesbrough
Level Contributor
442 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Alexi Polizzi needed here”
3 of 5 bubbles Reviewed 7 April 2014

The staff at this hotel were a pleasure and very friendly.
The location was good for the centre of town and there is limited parking.
The breakfast was of good quality generally although one of our party felt the bread was rather chewy.
I understand that they are renovating this but the problem is it’s just not finished yet.
The reception area and breakfast room are tastefully decorated but the three rooms we had left a lot to be desired. Yes its an old building and they are in the process of updating it but to be honest two of the three rooms we booked were not really something I would feel comfortable letting out.
Two of the three single rooms did not have a head board making keeping the pillow on or comfort very difficult.
The bed in one of the rooms was an old single divan. The linen was clean.
However the shower room was just to say decorated to a suitable standard with a very dated shower curtain and a very old piece of string attached to the plug which was not really hygienic.
My bathroom was clean but one of the travel companions had to clean her toilet as it had not been scrubbed and even the toilet brush was not clean. The towels were not cleaned but left over a radiator to dry.
The wardrobes were at best old and at worst one of our party would not unpack as it was not really suitable or clean enough.
One of the three rooms was decorated acceptably but one of the others had a massive piece of wallpaper hanging off which made it have the appearance of a doss house to be honest. Similarly in the yard there were no less than three shopping trolleys.
The furniture was a mixture of second hand pieces and some made access difficult to the wardrobe

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank helstravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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196 reviews from our community

Traveller rating
    26
    60
    42
    39
    29
See reviews for
15
96
14
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Lincoln, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 29 March 2014

The Portland is in an excellent location although parking is extremely awkward as there is very little space. We were allocated Room 24 which comprised of a double and a single however, when my husband sat on the double he virtually fell to the floor. On close inspection, several of the bed struts were broken so there was no support for the mattress.We were then allocated Room 7.Both bedrooms were very lack lustre with dated decor, no bathrooms, just ghastly old showers with blackened corners contained in tiny rooms dimly lit with noisy fans. Toiletries consisted of a miniature soap and a shampoo sachet neither of which were alluring although the refreshment tray was well stocked; the beds at least were comfortable. Our evening meal was rudimentary, pretty tasteless and probably involved packets and tins and there was no draught beer available; breakfast was an improvement however and very satisfactory. This hotel does not have "superb facilities" as it states nor does it offer "an unparalleled sense of comfort" however, both the friendly waiter and waitress worked tirelessly to please and can't be faulted. We were quite disappointed and will not be returning.

  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chocolatechester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Bolton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

We arrived later than expected to a very warm welcome from the staff on duty. The hotel is in a superb location very close to the Octagon where we were spending the evening at a Northern Soul event. The room was large, bed comfortable and had everything we needed for a pleasant nights stay. Breakfast was superb, generous portions, and very helpful, friendly staff. We would recommend the hotel as being excellent value for money, and would return.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Very impressive on arrival, the Portland is a handsome Georgian hotel and a very grand looking building located directory opposite the Pavillion gardens and just a short walk from the very pretty town centre.Couldn't fault it, nice room in a lovely old building with high ceilings and sash windows, we'll furnished room with good decor, clean and comfortable bed. The breakfast was lovely and fresh and piping hot.
Would I return? Yes definitely.

Stayed February 2014, travelled on business
Helpful?
Thank brookfields123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 February 2014

We booked last minute for a £110 Double Ensuite. Room was clean but basic and shabby. Bathroom was TINY, no window, no door on shower but just a curtain.Light wasn't great in the room. The toiletries provided were slightly pointless, one small soap and a 10ml shamp/cond sachet per person.
It wasn't unpleasant, but for £110 we expected A LOT more. If your paying £60 for that kind of standard then thats acceptable, but certainly not over that. Breakfast was the same kind of standard, not great but not awful.
Staff are lovely, the welcome was charming and the waiters are happy to help. Apart from that, its not worth the money.

  • Stayed February 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 13 February 2014

The room was dirty and sheets needed washing or replacing with new ones, the place has been refurbished and I believe to be under new management which is not so was disappointed that only a few things have been done to try and make the hotel look better.

Room Tip: my room was very small so make sure you get a big room
See more room tips
  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank robbert30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 2 December 2013 via mobile

We stayed overnight on the spur of a moment decision. Good location. Perfectly adequate room and breakfast. Good choice for a bargain - but don't expect luxury. How do you pad out a review to 200 characters?

Stayed December 2013, travelled as a couple
Helpful?
Thank HuffinandPuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Portland Hotel

Property: The Portland Hotel
Address: 32 St. Johns Road, Buxton SK17 6XQ, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #34 of 40 B&Bs / Inns in Buxton
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Portland Hotel 2*
Number of rooms: 22
Reservation Options:
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Also Known As:
Portland Hotel Buxton
The Portland Hotel Buxton, Derbyshire

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