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“Not Five Star”

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The Chateau & Wye House Suites
Ranked #36 of 39 Buxton B&B and Inns
Reviewed 3 December 2011

This cannot be recommended. Our stay was extremely dissappointing. The place is under administration. Before writing this review I was waiting for some kind of refund as discussed with Dale(not sure his title) during our stay when we expressed our dissatisfaction. I have received an e-mail offering a discount on the next stay! We stayed in number 12 Wye House.Here's the list of things
Stained carpets, coat hook hanging off wall, dirty shower with mould and previous person's(s) body hair, only two bath towels provided, ill fitting window in bedroom letting air through, latch broken, stained valance on bed, you'd expect a king size bed for a five star place - this was small and extremely soft, kitchen dirty with previous occupants food remains, splashes up wall, paint coming off walls in various places, no bin bags, dirty washing up sponge, stained holey tea towel and oven glove, light bulbs missing or not working, poor repairs evident, step to garden dirty... We could go on
On the positive side, the heating worked and there was hot water. We didn't try all the appliances so not sure if everything was in working order

Stayed: November 2011, travelled as a couple
4  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 18 of 145 reviews

Reviewed 21 November 2011

3 apartment suite with fully equipped kitchen, 2 bed rooms and a big living room. The Chateau itself is an office building, the suites are on the right hand. Friendly welcome and free internet

  • Stayed: October 2011, travelled on business
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Thank travelblock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2011

We stayed in a Wye House suite. On arrival we were upgraded to a 2 bedroom suite.
Once we were in, it almost felt like this was our own little luxury apartment!!

Twin room was massive, with lots of storage space. Living room was fantastically equipped with flat screen tv, dvd player, sky tv, massive comfy sofa!! Free Wi-fi!
Kitchen was well equipped with everything you need. Bathroom was massive with a very nice spa bath!

The only thing i would criticise was lack of service. They would clean your rooms every 2 days......in between that we found it very difficult to locate someone to advise us of where the local storage of toilet rolls/hoover/etc was......

Other than that..........i would still definitely recommend!! Gorgeous Chateau!

Room Tip: Only rooms at the front of the chateau have a view.
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  • Stayed: October 2010, travelled as a couple
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1  Thank uma z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

As the other reviews state, they have gone into administration. Avoid like the plague.

We paid £2460 deposit for all 19 apartments for our wedding this Nov. We were told in May they could only offer 12 apartments, now 8. The adminstrators have advised us they will not be trading by November and to make other arrangements.

We have been told that Pigott law is the same people as Virtuso, just tradfing under a different name. I would imagine this is illegal, given that they have taken deposit money from several couples getting married, knowing they were already in trouble.

  • Stayed: December 2010, travelled with family
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7  Thank vuhihvuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2011

We really enjoyed our stay here however apartment & hallways in need of painting, combi boiler won't cope with flow of water & need to run tap slowly to heat, Jacuzzi bath only gave out small amount of bubbles consistent with flatulence in bath !, have the creakiest floorboards ever (no joke) that wakes whole family up, WiFi, restaurant and bar not available

  • Stayed: June 2011, travelled with family
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Thank Hotelius_Inspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

We had the 2 bedroom Fountain View suite - and what a fantastic suite! The decor from the state of the art bathroom to fantastic sized kitchen...I wish I could afford to buy a flat like this and decorate it in such a trendy tasteful fashion!

Central location, walking distance to Buxton and driving distance to any walks and peak district attractions such as Chatsworth House and Bakewell.

  • Stayed: May 2011, travelled as a couple
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1  Thank smithykls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2011

I got back from a stay at Wye house yesterday.

The standard of accomodation was exceptionally high and we all (partner and friends) had a great time. We got a free upgrade to a fountain view apartment which was lovely and Dale the host was very accomodating and gave good information about the surrounding areas.

The area is exceptionally pretty and if you have time a trip to Bakewell is a must.
Overall a great place to stay if you want to travel to the peak district.

Room Tip: Ask for a fountain view room within the chateau
See more room tips
  • Stayed: May 2011, travelled with friends
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1  Thank KMP_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chateau & Wye House Suites

Address: Wye House Corbar Road, Buxton SK17 6RL, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #36 of 39 B&Bs / Inns in Buxton
Price Range: £100 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chateau & Wye House Suites 5*
Number of rooms: 20
Official Description (provided by the hotel):
The Chateau is a Bespoke & Truly Unique Peak District Hotel.The Peak Districts leading accommodation, based in Buxton. 1,2 & 3 Bedroom serviced apartments which are chic and stylish, innovative and obliging with 5 star facilities. The ultimate in luxurious accommodation which you will find almost impossible to rival. Available for Individual and group bookings for the ultimate party, wedding or special celebration. Stunning Private Country Estates Location in 5.5 acres of private woodland.Free ParkingFree Wifi ... more   less 
Also Known As:
The Chateau & Wye House Hotel Buxton
The Chateau And Wye House Suites
The Chateau Wye Hotel
Chateau Wye Buxton
The Chateau & Wye House Suites Buxton, Derbyshire

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