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“Going downhill :-(”

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The Chateau & Wye House Suites
Ranked #36 of 39 Buxton B&B and Inns
Netherlands
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Going downhill :-(”
Reviewed 1 March 2012

Our stay at the Chateau in 2010 was wonderful, so when we were looking for a comfortable place to spend a lazy week this place immediately sprung to mind. Knowing that the check-in procedure is rather weird (there is no reception; you have to phone) we got our apartment number in advance. Apartment Wye 15 was huge, but a little smelly. There was mould in the shower. The kitchen floor was rather grubby, the sofa sagged and the curtain was just a piece of cloth. We could not get the tv to work properly, many Sky channels were not available and we could not get the wifi to work. It turned out they were "switching providers". After a lot of complaints we got another apartment (13) which was better. It turned out that service is no longer on a daily basis, which is OK with us, as long as we have sufficient towels, toilet paper and bin liners. But we could not help worrying over towels and stuff, since everything was rather of less quality than promised and expected.
In this apartment the DVD-player had a very persistent feedback noise, making it unusable. No proper TV, wifi with a dongle (So I could not use my iPad) and with credit running out before the end of our stay, and no proper DVDplayer. This was not what we had expected, and certainly much less than we paid for! This is a premium-priced property, which in our last visit was worth every penny, but not this time.
This is a pity, because Buxton is a great place to stay, also in winter, and this place was high on our list of great experiences.
Nonetheless, compliments for Dale who, despite our complaints, remained helpful and friendly.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SalmonEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Manchester, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 February 2012

We have stayed at the Wye House previously (new year 2010) and because of the great experience we decided to spend a night there again over the snowy weekend we had in Feb as a mini break.

We booked a 3 bed apartment but as the cleaner couldn't make it in because of the heavy snowfall the apartment was not ready for us. Dale offered us 2, 2 bed apartments instead, which worked well for us as we were staying with our child and my parents. Dale was extremely helpful and was prompt at getting more towels and toiletries.

The apartments were very cosy, clean and spacious. As we had stayed before we knew what to expect but I must admit that the place is now in need of some serious TLC. The carpets need replacing / cleaning and the mould in the communal areas needs some attention.

I love coming here as is is close to the centre of Buxton and it does feel like home (only better!) but I do hope that Dale and co look at investing some cash in the upkeep of the place as I am sad to read some of the negative comments about the place.

I would still recommend this place to friends and feel it is great value for money - just compare it to nearby hotels and you'll see exactly what I mean!

Room Tip: Go and visit Lone Star restaurant - amazing!!
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsjtaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckingham
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 December 2011

This cannot be recommended. Our stay was extremely dissappointing. The place is under administration. Before writing this review I was waiting for some kind of refund as discussed with Dale(not sure his title) during our stay when we expressed our dissatisfaction. I have received an e-mail offering a discount on the next stay! We stayed in number 12 Wye House.Here's the list of things
Stained carpets, coat hook hanging off wall, dirty shower with mould and previous person's(s) body hair, only two bath towels provided, ill fitting window in bedroom letting air through, latch broken, stained valance on bed, you'd expect a king size bed for a five star place - this was small and extremely soft, kitchen dirty with previous occupants food remains, splashes up wall, paint coming off walls in various places, no bin bags, dirty washing up sponge, stained holey tea towel and oven glove, light bulbs missing or not working, poor repairs evident, step to garden dirty... We could go on
On the positive side, the heating worked and there was hot water. We didn't try all the appliances so not sure if everything was in working order

Stayed November 2011, travelled as a couple
Helpful?
4 Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 November 2011

3 apartment suite with fully equipped kitchen, 2 bed rooms and a big living room. The Chateau itself is an office building, the suites are on the right hand. Friendly welcome and free internet

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelblock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2011

We stayed in a Wye House suite. On arrival we were upgraded to a 2 bedroom suite.
Once we were in, it almost felt like this was our own little luxury apartment!!

Twin room was massive, with lots of storage space. Living room was fantastically equipped with flat screen tv, dvd player, sky tv, massive comfy sofa!! Free Wi-fi!
Kitchen was well equipped with everything you need. Bathroom was massive with a very nice spa bath!

The only thing i would criticise was lack of service. They would clean your rooms every 2 days......in between that we found it very difficult to locate someone to advise us of where the local storage of toilet rolls/hoover/etc was......

Other than that..........i would still definitely recommend!! Gorgeous Chateau!

Room Tip: Only rooms at the front of the chateau have a view.
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  • Stayed October 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank uma z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2011

As the other reviews state, they have gone into administration. Avoid like the plague.

We paid £2460 deposit for all 19 apartments for our wedding this Nov. We were told in May they could only offer 12 apartments, now 8. The adminstrators have advised us they will not be trading by November and to make other arrangements.

We have been told that Pigott law is the same people as Virtuso, just tradfing under a different name. I would imagine this is illegal, given that they have taken deposit money from several couples getting married, knowing they were already in trouble.

  • Stayed December 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank vuhihvuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 June 2011

We really enjoyed our stay here however apartment & hallways in need of painting, combi boiler won't cope with flow of water & need to run tap slowly to heat, Jacuzzi bath only gave out small amount of bubbles consistent with flatulence in bath !, have the creakiest floorboards ever (no joke) that wakes whole family up, WiFi, restaurant and bar not available

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hotelius_Inspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chateau & Wye House Suites

Property: The Chateau & Wye House Suites
Address: Wye House Corbar Road, Buxton SK17 6RL, England
Region: United Kingdom > England > Derbyshire > Buxton
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #36 of 39 B&Bs / Inns in Buxton
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Chateau & Wye House Suites 5*
Number of rooms: 20
Official Description (provided by the hotel):
The Chateau is a Bespoke & Truly Unique Peak District Hotel.The Peak Districts leading accommodation, based in Buxton. 1,2 & 3 Bedroom serviced apartments which are chic and stylish, innovative and obliging with 5 star facilities. The ultimate in luxurious accommodation which you will find almost impossible to rival. Available for Individual and group bookings for the ultimate party, wedding or special celebration. Stunning Private Country Estates Location in 5.5 acres of private woodland.Free ParkingFree Wifi ... more   less 
Also Known As:
The Chateau & Wye House Hotel Buxton
The Chateau And Wye House Suites
The Chateau Wye Hotel
Chateau Wye Buxton
The Chateau & Wye House Suites Buxton, Derbyshire

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