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“It is ok!” 3 of 5 bubbles
Review of Holiday Inn Basildon

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Holiday Inn Basildon
Ranked #5 of 7 Hotels in Basildon
Stafford, United Kingdom
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“It is ok!”
3 of 5 bubbles Reviewed 15 June 2014 via mobile

The rooms are clean and comfortable.

Service at reception can be very slow.

Good choice of drinks at the bar.

Not had food here as so many cheaper alternatives in the locality.

It is ok though. Expectation management!

Stayed April 2014, travelled on business
Helpful?
Thank RobskiStaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 30 June 2014
Dear Guest

Thank you for your review of the Holiday Inn Basildon. I have made a note of the negative feedback you have left including the slow service at reception and would invite you to discuss further your comments concerning my management team.

On a positive note - it is great that you found the rooms to be clean and comfortable during your stay with us.

Kind regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Billericay, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 13 June 2014

I have stayed at HI Basildon 3 times recently, after being a regular visitor a few years back. The rooms are very basic and look out dated, with the beds spongey and uncomfortable. The full english breakfast is clearly cheap brand and you would expect better for your money. Two of my stays have been on fridays and upon returning to the hotel after a meal out, the atmosphere is one of chaos. Drunks banging on the doors, people lingering around reception drunk and there dosnt seem to be enough staff on as well as any personality with the people that are there. I used to visit circa 2008-2011 and i remember the night manager ''Jason'' was fantastic. Outstanding personality, had complete control of the lounge area - including getting rid of the drunks when the security were not, and generaly made mine and my girlfriends stay much more rewarding. Guy was absolute gold. You need more people like Jason, and more comfortable beds, as well as better brands of food.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jonas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Basildon, responded to this review, 29 June 2014
Dear Jonas E,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the behavior of other guests prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Basildon hotels

Singapore, Singapore
Level Contributor
71 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

The staff at the Reception were superb. Alex was cute!! The rooms were great and so were the beds. Not in the heart of London but the train ride was only 20 minutes. Surprisingly quiet given it was a Saturday night. The food was outstanding both in quality and quantity. Very good value and recommended.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank HRH-Siva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 30 June 2014
Dear Guest

What a great review - thank you. I will pass on your comments to Alex who will delighted I'm sure.

I do hope we will see you back at the hotel soon

Kind regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sainte-Marthe-sur-le-lac, Canada
Level Contributor
160 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

This Holiday Inn is in need of a makeover, especially the bedrooms, the corridors and the breakfast room. The rooms are adequate, but the bathrooms are very small compared to other hotels. The price is good for what you get, and the breakfast food was good.

Room Tip: The rooms on the back facing the lake are the best, rather than looking out on the carpark
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 30 June 2014
Dear Guest

Thank you for your review of the Holiday Inn Basildon.

Your feedback is vital to us and enables to make the right decisions for the future including decisions in relation to Capital investment. You will be pleased to learn that all of our Executive rooms have now been up-graded and that new furniture has also been purchased for all of guest rooms at the hotel.

Thank you again for your feedback

Kind regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
72 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Typical Holiday Inn. Arrived early due to a cancelled appointment (around 12,30) and my room was ready - so impressed with that.

Usual struggle with wifi at Holiday Inn - initially told its £5 per hour until you realise its complimentary for members. Make sure you dont end up paying for this.

Nice view of the lake from the room - good nights sleep and plenty of room to park.

The hotel is located next to a retail park full of eating places - Harvester, Pizza Express, MacDonald etc - so if you like such outlets, this hotel is for you.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrTR4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 30 June 2014
Dear Guest

Thank you for your feedback in relation to your June stay at the Holiday Inn Basildon.

I am sorry to hear that you experienced problems with our internet but am delighted to inform you that as of 01 July our standard internet is free to all of our IHG Reward Club Members, whichever status they may have.

Once again thank you for your time

Kind regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, Worcs
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

Really comfortable, clean room with an excellent en suite bathroom. Surprisingly quiet given it was a Saturday night. The food was outstanding both in quality and quantity. Very good value and recommended.

Room Tip: Get one on the highest floor possible away from late night comings and goings.
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chemteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 2 June 2014
Dear Guest

Thank you for a great review of our Hotel - The Holiday Inn Basildon.

I am so pleased that you enjoyed your stay and we all look forward to welcoming you back to the hotel soon.

Kind Regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yarm, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 25 May 2014 via mobile

When you first arrive the hotel really stands out. Its a building set back from the main festival park, that backs on to the water sports lake. Reception is nice albeit identical to every other holiday inn. Rooms are fair size, with a decent size tv. Room service was very tasty and fairly priced. All in all I was happy with the service I received on this trip and managed to save around 40000 IHG points over a few months which is a nice benefit.

Stayed January 2014, travelled on business
Helpful?
1 Thank Jakmanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinCoombes, General Manager at Holiday Inn Basildon, responded to this review, 2 June 2014
Dear Guest

Thank you for your good review of the Holiday Inn Basildon - I am pleased that you found the hotel to offer exactly what you had expected.

As a valued IHG Reward Club Member it is great to hear that you collected a considerable amount of points whilst here too.

We look forward to seeing you back soon.

Kind Regards

Kevin Coombes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Basildon

Property: Holiday Inn Basildon
Address: Waterfront Walk, Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
Phone Number:
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Basildon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 with easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have high speed internet access and are air-conditioned. Family and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for banqueting events including dinner dances and weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen cinema and bowling alley. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The hotel offers leisure packages:- shopping, family and honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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