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“First class customer service”

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Premier Inn Basildon (East Mayne) Hotel
Ranked #2 of 7 Hotels in Basildon
Certificate of Excellence
Reviewed 12 January 2013

We stayed 24 November and were very pleasantly suprised with the room. Although it was small It was clean and tidy with a very nice bathroom and a wonderfully comfortable bed. The Ladies on reception were fantstic too and gave us advice on taxi's and shopping, they were friendly and very helpful - indeed first class customer service! I think one of their names was Danielle but not too sure.
I would definitely go back.

  • Stayed: November 2012, travelled as a couple
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Thank tanzicat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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322 - 328 of 378 reviews

Reviewed 2 January 2013

Saw previous good reviews of this hotel and would agree, excellent service on arrival, good stay in peaceful rooms thanks to sound dampening on windows. Breakfast - ok had better at other premier inns

  • Stayed: December 2012, travelled with family
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Thank Ian499608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna_Kujawa, Operations Manager at Premier Inn Basildon (East Mayne) Hotel, responded to this reviewResponded 9 February 2013

Thank you very much for taking time and leaving positive feedback about your recent stay with us. We look forward to welcoming you back in our Premier Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

Good location for activies in the area, directly on A13. There is nothing going on directly at the hotel but Basildon is just one turning away, eastwards on A13.
The rooms on the car park side are quiter but generally the hotel is built with no sound proofing at all:
- the A13 is loud and you can hear it in the room
- the first floor hallways are loud, even when you try to be quite and a lot of people weren't
- you can here almost everything going on in the neighbour's room as the room insulation is simply very poor
The service at reception was satisfactory and it was mostly friendly
The heating came on for a while, then died and we woke up in the middle of the night freezing, even though it was 10°C outside. I would not want to be there when it is really cold.

Our experience makes the hotel a perfect "not recommendable". It is not a three star horel and for what you get it is far too expensive.

The full breakfast at the Watermill Beefeater was very tasty, good value and the service was very friendly.

Room Tip: As for a room on the car park side of the hotel
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  • Stayed: December 2012, travelled with family
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Thank Jazzman101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Naina - Social Media at Premier Inn Basildon (East Mayne) Hotel, responded to this reviewResponded 9 January 2013

Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.

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Reviewed 28 December 2012

myself and family stayed at this hotel and from our very arrival, the receptionist was so helpful. we had booked two rooms and with a lot of luggage, she moved our room reservation to larger roms with a connecting door...without being asked. nothing was too much trouble...the rooms were spotless and such good value. I would definately go out of my way to stay there again. thankyou for a wonderful stay...which by the way we extended because of the wonderful treatment we recieved.

  • Stayed: December 2012, travelled with family
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1  Thank Penny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarzyna_Kujawa, Operations Manager at Premier Inn Basildon (East Mayne) Hotel, responded to this reviewResponded 9 February 2013

Thank you very much for your kind comments about our hotel. I have passed them to team and they all are thrilled that you have enjoyed your stay with us. We are looking forward to welcome you back in our Premier Inn

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Reviewed 18 December 2012

I was so impressed with our stay at Premiere Inn East Mayne. Every member of staff (even if only passing) was friendly and seemed genuinely happy in their work. Nothing was too much trouble. We have 3 children and the room had plenty of space. The girls had seperate single beds (not having to share a double) and a cot was all set up on our arrival. The room was very clean and very comfortable.

  • Stayed: December 2012, travelled with family
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Thank Pippa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kate k, Operations Manager at Premier Inn Basildon (East Mayne) Hotel, responded to this reviewResponded 25 December 2012

Thank you for taking the time to review your stay at our hotel. We strive to give each and every guest an excellent standard of service in all aspects of their stay and I’m thrilled to hear that on this occasion we meet your expectations. We look forward to welcoming you back in our Hotel.

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Reviewed 13 November 2012

the staff in the hotel and also in the restaurant connected were very helpful and lovely friendly.
the bed and room were very clean, and comfy. extra bonus of a bath and a shower. all round fine and dandy. e3xcellent

Room Tip: I had room 104 but they all nice
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  • Stayed: November 2012, travelled solo
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Thank halliberry_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kate k, Operations Manager at Premier Inn Basildon (East Mayne) Hotel, responded to this reviewResponded 25 December 2012

Thank you for taking the time to review your stay at our hotel. I passed your lovely comments to team and they all are thrilled that you enjoy your stays with us. We look forward to welcoming you back in the future.

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Reviewed 21 October 2012

Stopped at the Premier Inn East Mayne in Basildon with my husband as a convenient (slightly out-of-town) stop over when visiting friends. Reception was friendly and welcoming (on the way in at least. On the way out they were busy having a chat in the back room and didn't even acknowledge us. We just left the key on the desk in the end).
The room was fairly small as Premier Inn rooms go and smelled like sweaty socks. On the plus side the bed was like sleeping on a cloud. It was soft and bouncy and the duvet was light as a feather. Most indulgent!
The bathroom was clean, if a little small, but there was no shower gel left in the dispenser. It was a shame we didn't notice until trying to use it.
The hotel was fairly quiet. Ironically the only time I was woken in the night was when the hotel night porter was doing his rounds and banged on a door along the corridor and asked them to keep the noise down! At least it showed they were making the effort, unlike some Premier Inns I've stayed at recently.
The adjoining restaurant is a Beefeater. we didn't have breakfast this time as we needed to leave early, but we did have lunch. Service was attentive, but a little scatty, and the food was fabulous. In the evening the pub area gets a bit loud and boistrous though.
I would stay here again if visiting friends, but mainly because I suspect the Premier Inn in town would be much noisier, rather than that it's a super stopover.

Room Tip: Upstairs and facing away from the pub is preferable for a quiet night.
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  • Stayed: October 2012, travelled as a couple
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Thank MrsMuffin81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Basildon (East Mayne) Hotel

Address: Felmores | East Mayne, Basildon SS13 1BW, England (Formerly Watermill Travel Inn)
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Basildon
Price Range: £44 - £94 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Basildon (East Mayne) Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
Alongside a brook and just two minutes from the lake and woodland of Northlands Park, you'll find the Premier Inn Hotel Basildon (East Mayne) a peaceful oasis, whether you're here for work or a well-earned break. In just 20 minutes you could be sandcastle building at the great British seaside at Southend, or living it up at Basildon Sporting Village and Festival Leisure Park. And for links into London, the M25 and stations on the Fenchurch Street line are close by. Then when it's time to recharge the batteries, our tasty restaurant and big, comfy rooms will be ready and waiting. Directions: M25(J29) on to A127 to Southend. Then take A132 to Basildon, heading south to 3rd roundabout, the hotel is on left. Next to the Watermill Beefeater. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS13 1BW Hotel Parking: Free on-site parking is available at this hotel. Transport and local information: Basildon Train Station 2 miles ... more   less 
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Also Known As:
Premier Inn Basildon (East Mayne) Hotel Essex

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