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“Poor service”

Grand Central Bar & Grill Basildon
Ranked #6 of 140 Restaurants in Basildon
Cuisines: American
Dining options: Breakfast, After-hours, Delivery, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Delivery, Reservations
Level 4 Contributor
24 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Poor service”
Reviewed 5 August 2014 via mobile

We waited 15 minutes before being asked our order, after I had asked if we could be served. We then waited 50 minutes for our meal. Other tables around us that came in after us got their meals before us. When I asked to speak to a manager a young girl came over & waved a till receipt in my face & proceded to tell me that it had only been 35 minutes & that it said on the menu that all food is cooked fresh. No apology, free drink, nothing. Her attitude was condescending, rude, agressive & frankly a very disappointing attitude for a manager. As a manager myself I was appalled & although the food was nice this display & level of service has put me off returning.

Helpful?
Thank Sarah-Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,329 reviews from our community

Visitor rating
    682
    273
    124
    109
    141
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Chambersburg, Pennsylvania
Level 6 Contributor
93 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Good food and service”
Reviewed 3 August 2014

This is a nice restaurant in the Basildon area, which doesn't have much to offers business travelers. Took taxi from hotel to get there and they called taxi service for us to take us back afterwards which was nice.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
33 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Take your loose trousers!”
Reviewed 31 July 2014

Went to this place having read reviews on here. Greeted and seated very quickly and felt welcomed. Didn't want too much to eat so ordered a Hot Dog. I was shocked when I saw how big it was when it arrived, with a generous portion of fries. Ate it all, of course! Absolutely stuffed so didn't feel the need for a dessert. Very good value for money and will be returning soon, having not eaten during the day.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Radbod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Super friendly staff, great meal!”
Reviewed 29 July 2014

Been here tonight with my family for my brother's birthday! Food was great and the staff were so friendly. Service was attentive and efficient! Great meal!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank cassandra92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
81 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Wonderful”
Reviewed 29 July 2014 via mobile

The food here is fantastic! Beautiful burgers, amazing mac and cheese, delightful cocktails and wonderful milk shakes. The service is excellent! Well worth a visit!

Helpful?
Thank Kayleigh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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