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“review” 5 of 5 bubbles
Review of Premier Inn Basildon (Rayleigh) Hotel

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Premier Inn Basildon (Rayleigh) Hotel
Ranked #1 of 7 Hotels in Basildon
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“review”
5 of 5 bubbles Reviewed 19 September 2011

Warm welcome, professional staff, clean and comfortable room. peace and quiet

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yam710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basildon1, Cluster General Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 8 November 2011
Thank you for taking the time to comment on our hotel. I will pass on your compliments to my team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    183
    106
    18
    10
    7
See reviews for
101
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53
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 September 2011

As always Premier Inn come up trumps, excellent rooms, perfect location and an all-round good place to stay. Two night stay for £120. Bargain! Well done

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank madasahammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basildon1, Cluster General Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 8 November 2011
Thank you for taking the time to review our hotel. I am glad that you enjoyed your stay. It is always good to hear such positive comments from our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 September 2011

Sets the gold standard for what a budget hotel should hope to attain.
Staff were friendly, efficient and helpful.
Procedures were seamless
Room clean, comfortable and quiet
Location faultless for travel, as adjacent to A127 & near A13 link- so don't expect rolling countryside...

Room Tip: Say you are a light sleeper!
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  • Stayed September 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lionbird_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basildon1, Cluster General Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 8 November 2011
It is great to hear that you enjoyed your stay with us and that we met all of your expectations. We strive to deliver the highest standards at all times. Thank you for your comments which I will pass on to my team, and we hope to welcome you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 20 August 2011

What a pleasure to stay at this Inn, spotlessly clean...friendly and efficient staff, excellent cooked breakfast...peaceful....
after staying previously for 2 nights at Tylney Hall in Hampshire which is fantastic......I can say Premier Rayleigh held up pretty well even though its a budget hotel.....keep your standards and thank you...will be recommending

Room Tip: ground floor odd nos
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  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HERBY55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rayleighmanager, Front Office Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 5 September 2011
Thank you for your excellent and positive feedback regarding your recent stay with us, we are glad you enjoyed your stay, from the rooms to the staff and including the breakfast.

We are very proud you scored us 11/10 and the team appreciate your valuable feedback.

Thanks for taking the time to share you comments with us.
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Schmitten, Germany
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 August 2011

We love Premier Inn for visiting family in England and use various hotels every year. Rayleigh is one of our favourites and again last weekend the service was friendly, helpful and efficient. My only minor criticisms are: 1) the rooms upstairs between the fire doors can be stuffy in hot weather (downstairs I don't think there is such a problem) and 2) the shampoo dispensers in the showers are rubbish (this is generally true of Premier Inn, not just Rayleigh - we usually just have to take the shampoo out and squeeze it manually. Someone needs to buy new ones for the whole chain!). These are minor issues, as I've said - the general experience here is always very pleasant; the staff sometimes recognise us even though it is usually months between our stays, and this time they even let us check in a couple of hours early to get ready for a wedding. Thanks again, Rayleigh.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2013AB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rayleighmanager, Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 17 August 2011
Dear Adigay
Thank you for your recent review of our hotel and your kind words about the staff here, i will be sure to pass your comments on. We have also taken note of where we could improve and are looking into the shower gels and handsoaps, we are also investing in Magnetic door holders to keep corridor doors open and to allow air to pass through the building which will help with the heat in these summer months. However we are pleased that you enjoyed your stay with us and we hope that you visit us again soon.
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Northampton, United Kingdom
Level Contributor
86 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 7 August 2011

I stayed here ahead of a business meeting in Southend the following morning.

Check-in was smooth and efficient. There was obviously a slight problem with the people checking in ahead of me and I was kept waiting for 5 minutes or so. However, the receptionist excused herself from the people she was dealing with and apologised to me for my wait and that she would be with me very shortly. A nice touch. I felt valued at check-in.

The room was immaculate. The bathroom was well featured and water pressure / temperature etc in the shower was excellent. My feeling is that this hotel used to be a Holiday Inn Express (yes, I've stayed in lots of hotels!) as the fixtures and fittings resembled the standard fare in the HIExpress rooms - which added slightly to the value, as HIExpress rooms are generally more expensive than Premier Inn.

I took dinner in the restaurant / pub next door. Service wasn't particularly quick, but the place was packed. The food was delicious.

I didn't take breakfast, so am unable to comment. However, I was very pleased with the rate paid. The experience and quality of sleep was superb. The location is good too, 10 minutes from Southend and very close to Basildon.

Free and secure parking was a nice touch too.

I won't hesitate to stay here again should the need require it.

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RJohnstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rayleighmanager, Front Office Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 5 September 2011
Thank you for your recent comments regarding your stayt with us at Premier Inn Basildon Rayleigh.

I am glad you enjoyed your stay with us and would return if in the area, we look forward to welcoming you again.

Please also accept my apologies for the slight delay on check-in during your visit.
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 August 2011

A group of us stayed at this hotel to attends family wedding. The staff were extremely friendly and the rooms were very clean and spacious but a little basic. The only comment I would have to make was more staff are needed at breakfast as on Saturday morning the breakfast room was full and only one member of staff was serving which meant we had to wait a long time for someone to take our cooked breakfast order and when it was taken only half the tables order was taken!! Other than the breakfast service our stay was very enjoyable and relaxing.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glos1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rayleighmanager, Front Office Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 5 September 2011
Thanks for your review of Premier Inn Basildon Rayleigh, we will pass on your comments to the staff.

We have taken note of the Breakfast feedback and will schedule 2 Chefs and 2 Servers on Sundays from now on.

Again thanks for your feedback and apologies that the Breakfast servive was not as smooth as it should have been.
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Additional Information about Premier Inn Basildon (Rayleigh) Hotel

Property: Premier Inn Basildon (Rayleigh) Hotel
Address: Arterial Road | Arterial Road (A127), Basildon SS6 7SP, England
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Basildon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Basildon (Rayleigh) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
City sights or seaside charm? Get the best of both with Premier Inn Hotel Basildon Rayleigh, right between buzzing Basildon and Southend-on-Sea. And if you're here to work, we're close to key business destinations like the Lawn conference centre, too. Escape the office and stroll along Southend seafront. Get sporty - play a round at Hanover golf club or go for gold at Basildon Sporting Village. Catch a show, a film or a game of laser tag at Rayleigh Megazone. After a busy day, unwind in our tasty restaurant, spacious rooms and extra-comfy beds. Directions: From the M25 exit at Junction 29 onto the A127 towards Southend. After approximately 13 Miles exit at the Rayleigh Weir junction from the A129 to Rayleigh. Go straight over two sets of traffic lights and take the first left turn. For Tom-Tom Sat Nav appliances please enter post code SS6 7XJ. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS6 7XJ Hotel Parking: Free on-site parking is available at this hotel. Transport and local information: Thamesway Bus Service 3 Miles Basildon Train Station 9.1 Miles, Pitsea Train Station 5.6 Miles, Wickford Train Station 5.6 Miles ... more   less 
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Also Known As:
Premier Inn Basildon (Rayleigh) Hotel Basildon
Holiday Inn Basildon
Premier Inn Basildon (Rayleigh) Hotel Essex

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