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“Ok Stay, Lovely Staff”

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Premier Inn Basildon (Rayleigh) Hotel
Ranked #1 of 7 Hotels in Basildon
Certificate of Excellence
Wales
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Ok Stay, Lovely Staff”
Reviewed 2 February 2014 via mobile

Arrived after a long drive, difficult to find a car parking space, but staff were very helpful. Easy check in, room on the road side, but good sound proofing, you could not hear the main road.
Went in the Harvester, food very average and salad cart resembled a compost heap!!
Room was good, but bed was not a king size or as luxurious as Lenny Henry thinks! Did not fill up the empty shower gel or replace tea and coffee during our stay.
The only saving grace at this hotel is it's reception staff. Did not have breakfast, walk up Rayleigh High Street and find a coffee shop.

Stayed February 2014, travelled as a couple
Helpful?
Thank Princess_Kate41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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346 reviews from our community

Traveller rating
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    110
    22
    10
    7
See reviews for
105
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55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Level Contributor
217 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 27 January 2014 via mobile

stayed one night a sunday checked in great room looked huge clean nice we tried to get food at the harvester next door but over an hour wait so went back to hotel the lovely receptionist offered us a selecrion of take away menus we opted for a chinese we ordered it and when it arrived the receptionist was ready qoth playes and cutlery she was very helpful I didnt get her name im disabled and sje asked if she could do anything toake my stay better I said no cause everything was great we had a room behind reception it was so noisey with everyone from the pub but that sropped abour 1 when they had all gone then the lovely bin men woke us up at 7 but not the hotels fault nights sleep was great pillows amd bed very comfortable breakfast the staff michael and chef were lovely and friendly all in all a great stay just shame about the noise

Stayed January 2014, travelled as a couple
Helpful?
Thank trotterbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

Stayed Just one Night and as we have come to expect Premier Inns lived up to our expectations. The staff were efficient and friendly, the room was clean and well equipped. The bed large and comfortable and linen spotless. We left too early for breakfast but dined at the next door Harvester on arrival our meals were excellent and reasonably priced, Another good Premier Inn experience.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 126Carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 19 January 2014
Dear 126Carol
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms and beds clean, comfortable and well equipped. I have passed your kind comments to the team and they are very happy you enjoyed your time with us. We are looking forward to welcoming you back soon and hope this time you will join us for breakfast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 December 2013

Having stayed in quite a lot of these type of places, Premier Inn are by far the best for the money, especially if you book early and get a flex price. This one in Rayleigh has a friendly reception and typically clean and comfortable rooms. There is no reason in my book why you would not get a good nights sleep here.

The bar/restaurant is just a 30 second walk away and is your typical Harvester type restaurant, so nothing special, but perfectly ok. Though breakfast is served in the main building (breakfast here really is great), and no having to trek outside in the morning either.

Only fault I have is with the shower, it could really do with either a longer curtain or more preferably a shower door. But the shower does have great pressure and is clean - so, other than that it provides all you need.

Would I go back - well, when visiting down this way, it's the only place I re-visit and recommend, so yes :)

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jellyrolls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 19 January 2014
Dear Jellyrolls
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms clean and comfortable and that you enjoyed your breakfast with us. I have passed your kind comments to the team and they are very happy you enjoyed your stay. With regards to your comments about the shower curtain, thank you for bring this to my attention. I will be looking into this. We are looking forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
74 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 28 December 2013

We arrived at about 10pm and found a parking space easily. Check-in was quick and friendly. The room (overlooking the car park) was clean and the bed very comfortable.

A good choice for those wanting predictable comfort and friendy service.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruth+andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 19 January 2014
Ruth+Andy
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms clean and that the bed was comfortable. I have passed your kind comments to the team and they are very happy you enjoyed your time with us. We are looking forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 December 2013

Clean and welcoming. Rooms get cold at night after the timer goes off. Car park gets full at night due to the Harvester next door.Get a room overlooking the car park, noisy dual-carriageway on the other side

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 19 January 2014
Dear Graham M
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms clean and team welcoming. At Premier Inn we pride ourselves on customer service. Should you require any additional items to make your stay exceptional such as heaters during future visits to Premier Inn, please contact the reception team who will be very happy to assist in any way possible. We are looking forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riberac, France
1 review
Reviewed 27 November 2013

Clean & tidy felt at ease
Near where I want to visit easy to get to m 25 also I like to be able to go to Southend On Sea to visit my friends in the Sumer nice to walk along the sea front now that it has all been updated


  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this review, 19 January 2014
Dear Sam S
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms clean and tidy and that you felt at ease while staying with us. We are looking forward to welcoming you back soon so you can enjoy more walks along the sea front in Southend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Basildon (Rayleigh) Hotel

Property: Premier Inn Basildon (Rayleigh) Hotel
Address: Arterial Road | Arterial Road (A127), Basildon SS6 7SP, England
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Basildon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Basildon (Rayleigh) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
City sights or seaside charm? Get the best of both with Premier Inn Hotel Basildon Rayleigh, right between buzzing Basildon and Southend-on-Sea. And if you're here to work, we're close to key business destinations like the Lawn conference centre, too. Escape the office and stroll along Southend seafront. Get sporty - play a round at Hanover golf club or go for gold at Basildon Sporting Village. Catch a show, a film or a game of laser tag at Rayleigh Megazone. After a busy day, unwind in our tasty restaurant, spacious rooms and extra-comfy beds. Directions: From the M25 exit at Junction 29 onto the A127 towards Southend. After approximately 13 Miles exit at the Rayleigh Weir junction from the A129 to Rayleigh. Go straight over two sets of traffic lights and take the first left turn. For Tom-Tom Sat Nav appliances please enter post code SS6 7XJ. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS6 7XJ Hotel Parking: Free on-site parking is available at this hotel. Transport and local information: Thamesway Bus Service 3 Miles Basildon Train Station 9.1 Miles, Pitsea Train Station 5.6 Miles, Wickford Train Station 5.6 Miles ... more   less 
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Also Known As:
Premier Inn Basildon (Rayleigh) Hotel Basildon
Holiday Inn Basildon
Premier Inn Basildon (Rayleigh) Hotel Essex

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