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Premier Inn Basildon (Rayleigh) Hotel
Ranked #1 of 7 Hotels in Basildon
Certificate of Excellence
Reviewed 17 June 2014 via mobile

Having stayed at a number of Premier Inn's in the locallity I'm throughly enjoying my stays at this location by far.

Getting a courtesy phone call on the arrival day to check all is well and upon arrival being greeted by name is certainly good.

I always stay at the rear of the establishment, but I would expect it may be slightly noisier if on the road side.

There is a vending machine available, along with a free ice machine in the reception area.

Rooms are a little tired but perfectly accetable, aesthetically wise.

Showers only, in the bathroom which I love and always hot water when you need it.

Sometimes there are difficulties when trying to find a parking space as the Harvester Public House which is attached to the Inn is very popular, hence the parking issues.

Tea and coffee making facilities with a fast kettle is also provided for a change as opposed to little ones that take ages to boil.

Beds are fab and no issues.

I have only had one issue a couple of weeks ago, with a young couple next door who had a ghetto blaster playing at 1am. A knock on the door and a request to turn down resolved the issue with no problem.

TV's could be better and im sure this will be addressed, but overall very happy and feel comfortable at this location.

MacDonalds, Sainsburys and a big retail park are nearby. Anything you may have forgot, and I'm sure you will be able to source it locally.

Staff are lovely and nothing is too much trouble for them to make your stay comfortable.

My usual gripe however, make the Wi-Fi free. Give your customers access to technology like your inns do. Its 2014 and home comforts should be given as a matter of course.

Well done Premier Inn Rayleigh, 9/10 from me. ☺

  • Stayed: June 2014
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Thank Adaptcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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216 - 222 of 369 reviews

Reviewed 4 June 2014

Great beds, nice place, but a very noisy road outside. Ask for a car park side room on booking and you'll get better sleep.
The hotel signage isn't great, aim for the pub on the roundabout and take the slip road 'back onto' the main road. The car park is accessed from the 'unmarked' entrance half way down the slip road.

  • Stayed: May 2014, travelled with family
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1  Thank MikesStillTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear MikesStillTracelling
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our beds comfortable. I have passed feedback regarding signage to our property team. We are looking forward to welcoming you back soon

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Reviewed 1 June 2014

This is a great value for money hotel with friendly staff. The rooms are exceptionally clean and have all the necessary facilities, tea, coffee etc. Although located next to a busy road, we could not hear any noise. Bed is really comfortable and the room temperature can be changed very easily, if needed. Would definitely stay here again.

  • Stayed: May 2014, travelled with family
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Thank Mary O M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear Mary O M
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms and beds clean, comfortable and well equipped. I have passed your kind comments to the team and they are very happy you enjoyed your time with us. We are looking forward to welcoming you back soon

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Reviewed 29 May 2014

We had to book somewhere to stay in the area at the last minute. Central reservations were very helpful and I booked online for one night.
Plenty of parking and very friendly staff, Sammy was just delightful.
Nice clean and tidy room and everything worked well.
Very comfortable bed and spotless linen. We had a room at the back of the hotel overlooking the rear car park, the room was double glazed and secondary glazed, so lovely and quiet, we had a really peaceful nights sleep. Did not have time for breakfast and we ate out at a friends house, so cannot comment on dining.
Will certainly use this establishment again if we are in the location.

Room Tip: Top floor in rear situated rooms seems the best bet.
See more room tips
  • Stayed: May 2014, travelled on business
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Thank Rhizostoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear Rhizostoma
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our rooms clean and comfortable and that you enjoyed a peaceful nights sleep. I have passed your kind comments to Sammy who is delighted you enjoyed your time with us. We are looking forward to welcoming you back soon

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Reviewed 28 May 2014

Fantastic hotel, staff are great and nothing is too much trouble. Have stayed here on 3 occasions in the last 12 months and will definitely be back again! Breakfast is worth every penny. The beds live up their promise - best nights sleep ever in a hotel! :-)

  • Stayed: May 2014, travelled with family
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Thank Michele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear Michele B
Thank you for taking the time to leave feedback on your resent stay with us. It was brilliant to hear that once again you found your room comfortable and that you enjoyed your breakfast with us. I have also passed your kind comments to the team and they too are extremely happy you enjoyed your time with us. We look forward to having the pleasure of welcoming you back again soon

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Reviewed 27 May 2014

My husband and I stayed here for two nights. Although the rooms are small, they are very comfortable. With new updated mattresses and lovely linen.
It even has it's own restaurant. Serves great breakfasts. Will stay here again.

  • Stayed: May 2014, travelled as a couple
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Thank tizours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear tizours
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you found our beds comfortable and that you enjoyed your breakfast with us. We are looking forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

I have stayed here several times, staff are fabulous, serve an excellent breakfast, but I was horrified to pay about £25.00 more than the last visit. The TV is old and tired and reluctant to change channels (I had an issue finding the radio channels and the staff member who helped was fabulous) but when I am paying more than I paid in a four star hotel with frills, for basic amenities I think Premier is taking the proverbial, the hotel was full so they obviously know they get the custom. But the whole idea is they are allegedly budget hotels, and this stay was expensive, even though I had booked well in advance. For the price I paid I would expect soaps, proper shampoo, biscuits, hot chocolate, shower caps, not a basic premier inn with a TV that was difficult to operate. Come on Premier if you are upping the price so much then up the quality?

Room Tip: Ask for a room on the car park side, the A127 side can be very noisy due to the amount of traffic
See more room tips
  • Stayed: May 2014, travelled on business
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    • Rooms
    • Cleanliness
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2  Thank WTOtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frances_Dunn, Operations Manager at Premier Inn Basildon (Rayleigh) Hotel, responded to this reviewResponded 5 June 2014

Dear WTOtraveller
Thank you very much for taking the time to leave feedback on your recent stay. It was great to hear you came back to stay with us again and that you found our team service up to its usual high standard. With reference to your feedback regarding pricing, I have passed your comments on to our head office. As always we aim to offer fantastic service and value so would always suggest keeping an eye out for our great Premier Offers and Saver Rates available online. I hope we have an opportunity to welcome you again very soon.

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Additional Information about Premier Inn Basildon (Rayleigh) Hotel

Address: Arterial Road | Arterial Road, Basildon SS6 7SP, England
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Basildon
Price Range: £48 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Basildon (Rayleigh) Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
City sights or seaside charm? Get the best of both with Premier Inn Hotel Basildon Rayleigh, right between buzzing Basildon and Southend-on-Sea. And if you're here to work, we're close to key business destinations like the Lawn conference centre, too. Escape the office and stroll along Southend seafront. Get sporty - play a round at Hanover golf club or go for gold at Basildon Sporting Village. Catch a show, a film or a game of laser tag at Rayleigh Megazone. After a busy day, unwind in our tasty restaurant, spacious rooms and extra-comfy beds. Directions: From the M25 exit at Junction 29 onto the A127 towards Southend. After approximately 13 Miles exit at the Rayleigh Weir junction from the A129 to Rayleigh. Go straight over two sets of traffic lights and take the first left turn. For Tom-Tom Sat Nav appliances please enter post code SS6 7XJ. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: SS6 7XJ Hotel Parking: Free on-site parking is available at this hotel. Transport and local information: Thamesway Bus Service 3 Miles Basildon Train Station 9.1 Miles, Pitsea Train Station 5.6 Miles, Wickford Train Station 5.6 Miles ... more   less 
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Also Known As:
Premier Inn Basildon (Rayleigh) Hotel Basildon
Holiday Inn Basildon
Premier Inn Basildon (Rayleigh) Hotel Essex

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