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“Helpful staff”

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Premier Inn Basildon South Hotel
Ranked #3 of 7 Hotels in Basildon
Certificate of Excellence
Reviewed 24 September 2012

Pleasant stay. Was offered upstairs room as I was a lone female. I appreciated the gesture. Comfortable bed, nice linens. One small irritation was the television was not working and I had jet lag and was awake most of the night wanting to watch tv to pass the time. However the reception staff were very kind to me and I felt they dealt with my complaint in a very professional manner. Would highly recommend staying here.

Room Tip: All rooms seem to be fine.
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  • Stayed: September 2012, travelled solo
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Thank catloverSotogrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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252 - 258 of 291 reviews

Reviewed 9 September 2012

Booked in for a one night stay as attending a function nearby. Reception staff very friendly, room 4 on the ground floor was fresh and clean. Immaculate bathroom, so no complaints whatsoever.

Being on the ground floor and adjacent to the car park plus being in earshot of the railway line, I was a little dubious about noise. No need to worry had a full night's comfortable, uninterrupted sleep.

Breakfast at the inn next door, was really good. Full English which was more than ample. Efficient and polite service.

  • Stayed: September 2012, travelled solo
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Thank teenager65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

Had another great stay here at The Haywain, staff are always so good to us,always helpful and friendly.Had a meal in the restaurant and the Fillet Steak was the best we've had in a long time.Hope they keep the same supplier ! They do a good breakfast too, cooked to order too !!

Room Tip: Ask for a quiet room if possible
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  • Stayed: August 2012, travelled as a couple
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Thank Marjorie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophia M, Premier Inn Team Leader at Premier Inn Basildon South Hotel, responded to this reviewResponded 4 September 2012

Thank you for taking the time to write us a review. I will certainly pass on the message to all the members of staff and the chefs of the restaurant. They will be delighted to hear your comment about their Fillet Steaks. We hope to see you again soon.

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Reviewed 1 August 2012

Friendly staff (and exceptionally helpful), clean rooms in a good state, quiet (and we stayed facing the car park).

Location is very handy, being right on a mian roundabout.

Cracking Harvester next door, did not have dinner there but the full breakfast was excellent.

As usual, a great night's sleep. Recommended.

  • Stayed: July 2012, travelled as a couple
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Thank avatari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2012

After seeing numerous tv adverts, we stayed at this premier inn overnight whilst attending a party near by
we know they are basic, but good value for money for a quick 1 night stay, but this sadly was a dreadful experience.
Despite the TV adverts saying comfortable bed and soft ;pillows we did not expereince this, they bed was like concrete, and the pillows thick foam, it was a warm night so the window was open bujt we could not sleep for the constant traffic noise
The breakfast nearby was adequate
All in all we were charged £69 for the night. They have a policy to inform them if you are not happy, we did this but heard nothing more
Would not like to experience this type of overnight accommodation again

  • Stayed: June 2012, travelled as a couple
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1  Thank Raffiella11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Steven Hicks, Social Media at Premier Inn Basildon South Hotel, responded to this reviewResponded 30 July 2012

Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we apologise that on this occasion we failed to provide this. Please be assured that we take all feedback very seriously and on receipt of your details, the issues raised will be fully investigated and duly followed up by Customer Services and the Management Team at the hotel.

We hope to welcome you back in the future.

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Reviewed 7 June 2012

There's something special about returning to the Premier Inn at Fobbing, south of Basildon and adjacent to the A13. It's special because of the team responsible for managing the premises and ensuring the comfort of their guests, For many years Joy's welcoming smile and attention to detail has provided the hallmark of good customer service and set the standard for the team.
Organising rooms for people attending nearby conferences always provides last minute 'challenges'. Working with the Reception team at this Premier Inn guarentees a professional and practical response to problems. This was reflected in our latest visit by the calm, helpful and resourceful, Danielle.
The team at Basildon South maintain standards that Premier Inn can be proud of.

  • Stayed: May 2012, travelled on business
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1  Thank itsthebish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoyWilkins, Manager at Premier Inn Basildon South Hotel, responded to this reviewResponded 9 June 2012

Thankyou for your very positive feedback regarding your experience here at Basildon South. We do strive to give each and every guest an excellent standard of service in all aspects of their stay and I will be sure to share your comments with Danielle and the rest of our team. We look forward to welcoming you back in the near future.

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Reviewed 21 May 2012

Very clean comfortable room with good size bed (also very comfortable) and a chase longue, TV and drink making facilities eg tea, coffee, sugar, milk and of course kettle. Breakfast at the Haywain next door was very much value for money, either full English or Continental and the regulation cereals and yoghurts, fruit, and toast in fact everthing you would need and maybe more. Would definitely visit another Premier Inn.

Room Tip: only two floors so not loads of steps to climb, no lift so when booking request a low room
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  • Stayed: May 2012, travelled with family
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Thank 665georgina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoyWilkins, Manager at Premier Inn Basildon South Hotel, responded to this reviewResponded 23 May 2012

Thankyou for taking the time to reveiw your stay with us at Basildon South Premier Inn. We are always pleased to hear our guests enjoyed their stay including the breakfast at the adjoining Haywain Beefeater. We look forward to welcoming you back in the future.

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Additional Information about Premier Inn Basildon South Hotel

Address: High Road | Stanford le Hope, Basildon SS17 9NR, England
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Basildon
Price Range: £46 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Basildon South Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
Get the best of the great outdoors and indoors with a stay at the Premier Inn Hotel Basildon South. You'll be in a great spot whether you're seeking fresh air, fun or first-rate business destinations. If you're mad about shopping, head to Lakeside, one of Europe's largest shopping areas. Or if you're up for a challenge you'll find Basildon Sporting Village and Combat UK Paintball just moments away. Then take a well-earned breather at Wat Tyler Country Park and come back for a hearty meal and big, comfy rooms. Directions: From M25(J30/31), take A13 towards Southend. Follow the A13 for approx. 10 Miles to junction with A176 at the Five Bells roundabout. Turn right onto Fobbing High Road. Hotel is on left. Next to the Haywain Beefeater. Sat Nav Directions: When programming your Sat Nav device, use the following postcode: RG25 2BB Hotel Parking: Free on-site parking is available at this hotel. Transport and local information: Basildon Train Station 2 miles ... more   less 
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Also Known As:
Premier Inn Basildon South Hotel Essex

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