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“Giving a second chance was the wrong decision!” 1 of 5 bubbles
Review of Cromwell Lodge

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Cromwell Lodge
Ranked #7 of 10 Hotels in Banbury
Level Contributor
3 reviews
“Giving a second chance was the wrong decision!”
1 of 5 bubbles Reviewed 1 January 2014 via mobile

My partner and I had come to the Cromwell in April for an anniversary meal and that went dreadfully (of which I have already commented on). But we thought with it being the new year we'd give it another go. HUGE mistake!!
It took at least 20 minutes after a drink order to have the manager take a food order after us being ignored!
The sharing starter tasted reasonable but still came out stone cold (like it had been sat waiting for a while). I had a mixed grill for mains (medium-well) which all seemed to come out well done & dry or charred! Apart from the chicken which was soft and chewy! I had to ask for the accompanying sauce twice (which turned out to be watery and looked like it had curdled when it wasn't even a dairy product!) and only just had it by the time my food was cold. Also, one pathetic onion ring on the plate after being told there would be at least a few on the plate (this happened with my partners meal also). My partners meal was the "ultimate burger" and would have enjoyed it more if it wasn't completely burnt and chewy on both pieces of meat or had more than 7 chips! One of which was green!
You definitely do not get what you pay for. Dreadful food and service for the money we had to pay because nobody seemed to care about our experience when we eventually found a member of staff.
We decided against dessert.
We won't be returning.
I've had better quality food from frozen ready meals.

Stayed January 2014, travelled as a couple
Helpful?
Thank Guest19866
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 15 January 2014
Thank you for taking the time to share your views. We are sorry that you were not entirely happy with your stay, your comments are invaluable to us in order to ensure we maintain the positive aspects of our guests experience, and strive to improve in areas that we may have fallen short. We look forward to the opportunity of welcoming you to The Cromwell Lodge again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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517 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Devon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 1 January 2014

Stayed here for 1 night between Christmas and New Year. The public areas are very nice and homely and the service was good and food excellent value. I was a little disappointed in our room - their was no window in the bathroom which made it dark and cold and the decor needed refreshing. The room could also have done with some updating although it was clean and pleasant. A smidgen ahead of a Premier Inn because of the food and people.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank devontourers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 15 January 2014
Thank you for taking the time to share your views. We are sorry that you were not entirely happy with your visit. We will pass your feedback to our team your great comments. We look forward to the opportunity of welcoming you to The Cromwell Lodge again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
4 of 5 bubbles Reviewed 28 December 2013

Three sen citz`s we had a very good time,a three day break ,the management and staff couldn`t have been more helpful nothing was too much trouble meals accommadation all above expectations.Banbury too was intresting plenty to do and see .A big thankyou to every one

Room Tip: Some rooms could be a bit noisy if private party or disco on inmarque
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JES666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 11 January 2014
Thank you for taking the time to share your experience during the Christmas period. We are glad that you enjoyed your stay with us, and look forward to welcoming you to the Cromwell again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
banbury oxford
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 27 December 2013

Lovely table for ten on Christmas Day. Food very good on every course, nicely presented.
As a group of us it was nice to have time between courses and not feel rushed. Staff very polite.
We had a lovely time and would definitely come back again. A big Thank You to all staff.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jeanetteh611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 11 January 2014
Thank you very much for your kind comments. We are very happy that you enjoyed your Christmas day meal with us, and look forward to welcoming you to the Cromwell again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bicester
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 18 December 2013

We had a table booked in the restaurant but as it was very busy with families and young children/babies we decided to eat in the bar.
Two of us selected the roast and I choose Roast Beef (I hate well done beef and was told this was cooked 'medium' so that was a good sign), however it wasn't it was very well done and not well seasoned. It was served with very few vegetables which didn't look particularly appetising anyway and we had to ask for the Yorkshire pudding!

All in all it wasn't a great meal and the staff were not very friendly or helpful, but the company was good, so that more than made up for disappointing food.

I hadn't visited the place for many years and it will probably be many more before I go again!

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 27 December 2013
Thank you for taking the time to share your views. We are sorry that you were not entirely happy with your visit, your comments are invaluable to us in order to ensure we maintain the positive aspects of our guests experience, and strive to improve in areas that we may have fallen short. We look forward to the opportunity of welcoming you to The Cromwell Lodge again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Banbury hotels

Durham
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 12 December 2013

Broke our journey here & was not dissapointed. Arrived mid afternoon & the welcome from Peter was excellent. Friendly, informative & professional. Enjoyed the christmas atmosphere of Banbury before returning to the hotel for Dinner. Peter welcomed us into the restaurant and was alert and attentative all night. I had the steak & ale pie which was one of the best I have enjoyed for ages, crisp puff pastry on top & tasty short crust around the sides. All aspects of the dining experience were better than expected.
Room overlooked the high street so was noisy from 6.30am, but to be expected. Breakfast was varied with good choice of pastries. Would stay again as good value for money.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IsabelDurham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 27 December 2013
"Thank you for your great comments. We are extremely happy that you enjoyed your festive meal with us, and look forward to welcoming you to the Cromwell Lodge again in the near future."
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 10 December 2013

we went to the same hotel last year and wanted to return this year as the shopping is great and the Thai Orchid opposite is great for a meal.
The first room we were given was on the ground floor next to the marquee and lacked a window that could be opened, I went to reception and we were given another room which was fine.
There was a lady at reception who had booked a xmas party and was told there was disabled access, this turned out not to be the case and the manager was agreeing with the lady that the chap who dealt with it was a nightmare and has been for the last 6 months, not really what you want to hear !
The food was reasonable and the staff very polite, room was clean, however there was a problem with the drains when we arrived on Friday in the main bar and this was being sorted when we left on Sunday, breakfast was a little dissapointing . Wont be back for a 3rd time.

Room Tip: there are disco's on Friday nights and private functions Saturdays most weeks, pre book table fo...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nikkikev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review, 15 January 2014
Thank you for taking the time to share your views. We are sorry that you were not entirely happy with your visit, your comments are invaluable to us in order to ensure we maintain the positive aspects of our guests experience, and strive to improve in areas that we may have fallen short. We look forward to the opportunity of welcoming you to The Cromwell Lodge again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cromwell Lodge

Property: Cromwell Lodge
Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Region: United Kingdom > England > Oxfordshire > Banbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #7 of 10 Hotels in Banbury
Price Range (Based on Average Rates): £
Hotel Class:4 star — Cromwell Lodge 4*
Number of rooms: 23
Reservation Options:
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Also Known As:
Cromwell Hotel Banbury
Cromwell Lodge Banbury, Oxfordshire

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