My partner and I had come to the Cromwell in April for an anniversary meal and that went dreadfully (of which I have already commented on). But we thought with it being the new year we'd give it another go. HUGE mistake!!
It took at least 20 minutes after a drink order to have the manager take a food order after us being ignored!
The sharing starter tasted reasonable but still came out stone cold (like it had been sat waiting for a while). I had a mixed grill for mains (medium-well) which all seemed to come out well done & dry or charred! Apart from the chicken which was soft and chewy! I had to ask for the accompanying sauce twice (which turned out to be watery and looked like it had curdled when it wasn't even a dairy product!) and only just had it by the time my food was cold. Also, one pathetic onion ring on the plate after being told there would be at least a few on the plate (this happened with my partners meal also). My partners meal was the "ultimate burger" and would have enjoyed it more if it wasn't completely burnt and chewy on both pieces of meat or had more than 7 chips! One of which was green!
You definitely do not get what you pay for. Dreadful food and service for the money we had to pay because nobody seemed to care about our experience when we eventually found a member of staff.
We decided against dessert.
We won't be returning.
I've had better quality food from frozen ready meals.
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- Also Known As:
- Cromwell Hotel Banbury
- Cromwell Lodge Banbury, Oxfordshire