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“Wedding”

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Ashford International Hotel
Ranked #3 of 8 Hotels in Ashford
Certificate of Excellence
Maidstone, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Wedding”
Reviewed 19 June 2014

Stayed here for two nights for my cousin's wedding and really enjoyed myself. Breakfast was really good each morning. I had a thai curry for dinner, which was really tasty. Cocktails are nothing special and a bit over priced for what they are. I used the gym facilities, which were good! Fault is that TV did not work and I phoned reception twice, yet they still did not do anything about it. It would have been nice if the receptionists had said "I hope you enjoyed your stay" when we left, just to make us feel special, but this was not the case. Bed was very comfy and the room was clean! Wanted to use the spa, but fully booked, so you must book in advance for that!

Wedding was really nice, all staff were friendly! Nice venue, we all had a really good time so thank you to everyone!

Room Tip: Ask for a garden view
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  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank Jessknightt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 23 June 2014
Dear JessKnightt
Many thanks for your review and I’m pleased to hear you enjoyed the food and the facilities. I’m sorry to hear about your issues with reception and I have shared your comments with the Reception Manager to address. I’d be grateful if you could email me at dbilling@QHotels.co.uk with your room number just so I can ensure the TV is working properly. Overall though I hope this didn’t spoil your enjoyment and we look forward to welcoming you back to Ashford International Hotel very soon. Kind Regards Deirdre Billing, General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
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English first
London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 June 2014

We visit this hotel every year as part of my father's Lodge business, and we always have a great stay here.

The staff are friendly and welcoming. There is ample car parking space and all the rooms are spacious and clean.

I would recommend this hotel to anyone visiting Ashford, however if you are planning to use the Spa, it is best you call up in advance and reserve your treatment because we arrived on a Saturday and were staying the night, but the next treatments weren't available till Monday.

That is not a criticism because I understand it is the weekend and it gets very busy. They also get a lot of Spa business from locals but just residents of the hotel.

In summary, all in all a pleasant stay and I will continue to stay here whenever in the vicinity of Ashford, Kent.

  • Stayed June 2014, travelled with family
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Helpful?
2 Thank rikz_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 16 June 2014
Dear rikz_1
Many thanks for your lovely review and it’s great to hear that you had an enjoyable time at your lodge event. Indeed the spa does get very busy and we do recommend booking well in advance to avoid any disappointment. We look forward to welcoming you again and I hope next time you will be able to enjoy a spa treatment. Kind Regards Deirdre Billing, General Manager
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Stockton-on-Tees, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

Stayed 2 nights on my journey to and from France. Very comfortable place to stay with good restaurant. Very convenient for Dover ferry terminal and the channel tunnel. We will definitely stop here again.

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 16 June 2014
Dear S H
Thank you for your review and I’m pleased that you found our hotel comfortable and convenient. I hope you had an enjoyable time in France and we look forward to seeing you again soon. Kind Regards Deirdre Billing, General Manager
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Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2014

Spent one night on a spa break with 5 friends. The staff could not do enough for us,even keeping the lunch service open so we could all eat together after our treatments. The spa and pool,are lovely the only thing i can say is that the changing rooms are rather small and can get very busy but everything else brilliant. Would definitely recommend it and go back. Ideal location to visit the shopping outlet nearby.

  • Stayed June 2014
    • Location
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Helpful?
1 Thank Sally A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 11 June 2014
Dear Sally A
Many thanks for your lovely review and it’s great to hear that the team went the extra mile keeping lunch open longer. You’re quite right about the shopping outlet, it’s only a 5 minute drive from the hotel and residents can get an extra 10% discount! Shopping and spa…what could be better?! Thanks again and I hope you’ll return soon. Kind Regards Deirdre Billing, General Manager
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essex
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 June 2014

Just got back from a spa day at this hotel, the staff were are very friendly, the spa was well run julie was brilliant felt very relaxed after, was here for my daughters hen party and we had a lovely time, I have stayed here before and must say the food here is not as good as other q hotels and we have stayed in all of them the thai green curry was hotter than the sun I like hot curry but this was searing should have sent it back but didnt just left it, also the breakfast let it down orange juice very watery scrambled eggs looked very unwell shame hotel is lovely

Room Tip: Room 102 nice room very quiet
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
Thank ginger197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 10 June 2014
Dear ginger197
I’m so pleased to hear you all had a lovely time at your daughter’s hen party. Julie’s mention in your review will be acknowledged by our Thank Q staff recognition scheme and she was really pleased that she helped you to feel so relaxed. I have shared your helpful comments regarding the curry and the breakfast with our Head Chef and thank you for bringing these matters to my attention. I do hope you will visit again in the near future. Kind regards Deirdre Billing, General Manager
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Gravesend, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 June 2014 via mobile

We stayed at this hotel again this weekend (7-8 June 2014) and it never fails to deliver. Good decor and ventilation which makes it light and airy. Clean rooms, good service and good food. We stayed in a King size family room for 2 children and 2 Adults, and they made provision of us to be on the ground floor due to hubby's disability; and near all the facilities (e.g pool, Gym, Bar, Dining Area and breakfast room). Only downside was we thought room would be a bit bigger as not cheap for £119.00 for one night stay, but presumed because it was a corner room it had less space. All in all nice relaxing stay as always. Would highly recommend and stay there again.

  • Stayed June 2014
    • Value
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Helpful?
1 Thank susan07049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 10 June 2014
Dear susan07049
Many thanks for your kind recommendation and I’m pleased that you would stay with us again. It is a busy time of year at the moment and our rates do change with our availability. If you would like a room with more space we have a number of superior family rooms which are much larger and have 2 double beds and a separate bath and shower; 2 of these are located on the ground floor. Thanks again and we look forward to your return, Deirdre Billing, General Manager
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Guildford
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

the hotel was lovely but busy.

Our hotel room was comfortable but a bit humid at night.

The spa and leisure facilities are good.

I would recommend booking for dinner in advance as when restaurant busy you might not get a table or have to wait. We had to wait for 20 minutes for a table even though we had booked in advance. This was a little frustrating and not what you would expect when making the effort to book.

Overall we found the staff lovely but one of my friends was spoken to abruptly by one of the breakfast waitresses (name not known).

It is a lovely hotel but we did feel a little let down on occasions whilst dining due to the busy-ness.

  • Stayed May 2014
    • Value
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Helpful?
2 Thank ChristinaGuildford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 3 June 2014
Dear ChristinaGuildford
Thank you for taking the time to post your review. I’m pleased that you enjoyed the facilities and that your room was comfortable. The air-conditioning in the rooms is individually controlled but it is designed to cut off if the windows are open. It is a busy time of year for us at the moment and I’m sorry that you had to wait for your dinner table. I do hope you will visit again in the near future. Kind Regards Deirdre Billing, General Manager
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Additional Information about Ashford International Hotel

Property: Ashford International Hotel
Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Ashford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent

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