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“Quiet and clean”

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Ashford International Hotel
Ranked #3 of 8 Hotels in Ashford
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Quiet and clean”
Reviewed 3 July 2014

I used to stop at this hotel frequently when I was working in the area. It's located in a convenient place, just off the M20. This is the first time I've been back for a few years.

It was just as I remember. Clean, quiet, spacious, and decorated and fitted out to a high spec. In fact I know someone who ordered the same mattress Q Hotels use, as he had such a good nights sleep!

I didn't dine in the restaurant so can't comment on it's offerings. Breakfast which was fine although the coffee was flavourless brown water.

Overall a pleasant experience. Next time I'm in the area I'll be staying there again.

Room Tip: Get one of the rooms on the inside as they are noise free.
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  • Stayed July 2014, travelled on business
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Helpful?
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 9 July 2014
Dear Simon B

Many thanks for your review following your recent stay with us. Thank you for your positive feedback, it is much appreciated and I am glad that you had a pleasant experience staying with us again. Thank you for your comments with regards to the coffee, we serve Kenco Millicano and I will share your comments with our new Restaurant & Bars Manager. We look forward to welcoming you back. Kind regards Deirdre Billing, General Manager
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1,396 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (240)
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English first
Maidstone, United Kingdom
2 reviews
Reviewed 29 June 2014

My Moh booked my group of Hens (10 of us) to stay here and have a spa weekend, we had fantastic treatments in the spa leaving everyone feeling amazing, very polite and experienced staff and nothing was of any trouble, as this continued through the whole Hotel, they couldn't do anything more to meals our stay as wonderful as they did! Very personal service give to myself as the Bride to be! There was 3 Hen parties and 2 weddings at the time and none of us at any point clashed!! And again the staff were always available!! When going to check in my mum had a problem with her room and it was very quickly resolved and rooms changed! A Personal service from Gemma especially who was very sweet and pleasant! They set up a private room for us to have our movie night we felt like VIPs was absolutely Fantastic! Couldn't recommend this Hotel enough Fab Fab Fab!!!
From a very happy Bride To Be x

Room Tip: There all lovely rooms
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  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
Thank Kayley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 30 June 2014
Dear Kayley S
Many thanks for your lovely review and it’s great to hear your hen party was so enjoyable. I’m pleased to hear the team gave you the VIP treatment and I have shared your kind comments with them including Gemma who was delighted to have been acknowledged by name in your review. We wish you both all the best with your forthcoming wedding and I hope you will both return in the near future. Thanks again and kind regards Deirdre Billing, General Manager
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London, United Kingdom
Level Contributor
3 reviews
Reviewed 21 June 2014

Had a great experience at Ashford International Hotel, a very good spa deal and will probably go again. Drinks a little overpriced, but the rooms were very comfortable, food was good and plentiful and the treatment was bliss!

  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
Thank LDunleavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 23 June 2014
Dear LDunleavy
Thanks for your review and it’s great to hear you enjoyed your stay. We regularly review our bar prices to ensure we remain competitive with other local hotels. Thanks again and we look forward to seeing you again soon. Kind Regards Deirdre Billing, General Manager
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Maidstone, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 June 2014

Stayed here for two nights for my cousin's wedding and really enjoyed myself. Breakfast was really good each morning. I had a thai curry for dinner, which was really tasty. Cocktails are nothing special and a bit over priced for what they are. I used the gym facilities, which were good! Fault is that TV did not work and I phoned reception twice, yet they still did not do anything about it. It would have been nice if the receptionists had said "I hope you enjoyed your stay" when we left, just to make us feel special, but this was not the case. Bed was very comfy and the room was clean! Wanted to use the spa, but fully booked, so you must book in advance for that!

Wedding was really nice, all staff were friendly! Nice venue, we all had a really good time so thank you to everyone!

Room Tip: Ask for a garden view
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  • Stayed March 2014, travelled with family
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Helpful?
1 Thank Jessknightt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 23 June 2014
Dear JessKnightt
Many thanks for your review and I’m pleased to hear you enjoyed the food and the facilities. I’m sorry to hear about your issues with reception and I have shared your comments with the Reception Manager to address. I’d be grateful if you could email me at dbilling@QHotels.co.uk with your room number just so I can ensure the TV is working properly. Overall though I hope this didn’t spoil your enjoyment and we look forward to welcoming you back to Ashford International Hotel very soon. Kind Regards Deirdre Billing, General Manager
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London, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 June 2014

We visit this hotel every year as part of my father's Lodge business, and we always have a great stay here.

The staff are friendly and welcoming. There is ample car parking space and all the rooms are spacious and clean.

I would recommend this hotel to anyone visiting Ashford, however if you are planning to use the Spa, it is best you call up in advance and reserve your treatment because we arrived on a Saturday and were staying the night, but the next treatments weren't available till Monday.

That is not a criticism because I understand it is the weekend and it gets very busy. They also get a lot of Spa business from locals but just residents of the hotel.

In summary, all in all a pleasant stay and I will continue to stay here whenever in the vicinity of Ashford, Kent.

  • Stayed June 2014, travelled with family
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Helpful?
2 Thank rikz_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 16 June 2014
Dear rikz_1
Many thanks for your lovely review and it’s great to hear that you had an enjoyable time at your lodge event. Indeed the spa does get very busy and we do recommend booking well in advance to avoid any disappointment. We look forward to welcoming you again and I hope next time you will be able to enjoy a spa treatment. Kind Regards Deirdre Billing, General Manager
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Stockton-on-Tees, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2014

Stayed 2 nights on my journey to and from France. Very comfortable place to stay with good restaurant. Very convenient for Dover ferry terminal and the channel tunnel. We will definitely stop here again.

  • Stayed June 2014, travelled as a couple
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Helpful?
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 16 June 2014
Dear S H
Thank you for your review and I’m pleased that you found our hotel comfortable and convenient. I hope you had an enjoyable time in France and we look forward to seeing you again soon. Kind Regards Deirdre Billing, General Manager
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Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2014

Spent one night on a spa break with 5 friends. The staff could not do enough for us,even keeping the lunch service open so we could all eat together after our treatments. The spa and pool,are lovely the only thing i can say is that the changing rooms are rather small and can get very busy but everything else brilliant. Would definitely recommend it and go back. Ideal location to visit the shopping outlet nearby.

  • Stayed June 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sally A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review, 11 June 2014
Dear Sally A
Many thanks for your lovely review and it’s great to hear that the team went the extra mile keeping lunch open longer. You’re quite right about the shopping outlet, it’s only a 5 minute drive from the hotel and residents can get an extra 10% discount! Shopping and spa…what could be better?! Thanks again and I hope you’ll return soon. Kind Regards Deirdre Billing, General Manager
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Additional Information about Ashford International Hotel

Property: Ashford International Hotel
Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Ashford
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Official Description (provided by the hotel):
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent

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