We stayed here for the late Spring Bank Holiday weekend - selected it as it was a quiet location, close to lots of lovely walks on the Downs and it delivered on those scores. Now, while there is little that can be done about tired decor, mouldy metal window frames or damp patches in a building this age without extensive renovation, the housekeeping staff could I think make more of an effort to dust the cobwebs off the walls, ceiling and light fittings in our room (which had clearly been there for some time), wave some furniture polish at the wooden chairs in the restaurant and discover how to use the vacuum cleaner throughout. I was also concerned that there were no emergency contact instructions in our room should anything go wrong, a necessity I would have thought in a hotel without 24 hour reception or phones in all rooms. Some attention to detail would also have been nice - to have newspapers available to buy at Reception in the morning, to have the tea/coffee tray replenished and the soap replaced and to have a vegetarian option available in the restaurant. As it is I would be reluctant to stay again or in fact in in any other RelaxInnz branded hotels on the evidence of this visit. The front of house staff however were absolutely charming and sweet, and it's such a pity that the management seem to treat it as a carvery with a few rooms attached and don't really seem to care about the guest's overall experience. It's a shame, because with a bit more effort over the basics, this could be a lovely little gem for the more mature traveller that it is clearly marketed towards.
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- Also Known As:
- The Highdown Hotel And Restaurant
- Highdown Hotel Worthing
- The Highdown Hotel & Restaurant Worthing, West Sussex