It looked promising from the photo. Big mistake not to read Tripadvisor first though. The minute we got there the experience started, and not one I will repeat.
Fristly as soon as we opened the car door in the car park the smell of cooking fat was disgusting, Chicken Cottage places do not even emit such a stink when walking past!. This did not bode well......
The check in staff where not the friendliness. We were MADE to pay for our room within 3 seconds of getting there, no help with bags and we had many. She got the keys and whilst I was asking why we had to pay so promptly she put them below the desk as I was talking as if I was some criminal. This enraged me, who did she think she was dealing with...... I am so angry I cannot say anymore as it will be too rude. A course on customer service is much needed and should be looked into immediately.
As we left her, we were told in parrot fashion and as if we were thick how to turn the lights on and when breakfast was. That was it.
Our room was ok, functional and we were not going to spending any time there to be honest. The next day at 11.30am we heard a god almighty banging on our door with the very same friendly helpful staff shouting at us that we were half an hour late checking out! News Years Day too!
In the bar you cannot add drinks to your room (as the tills do not work together we were told), again another huge failing in my eyes.
I defy anyone to sty in this place. Maybe out of sheer desperation!!!!
Sorry but had to be said.
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- Also Known As:
- The Highdown Hotel And Restaurant
- Highdown Hotel Worthing
- The Highdown Hotel & Restaurant Worthing, West Sussex