We had the great misfortune of staying at the Highdown Hotel as part of a wedding party recently. Firstly their website doesn't contain a phone number anywhere so had to look up on Yell.com very poor for a Hotel. I had phoned earlier in the week and requested that we could get into our room earlier than the 3pm check-in. we arrived at 1pm to be told in no uncertain terms that this was not possible the manager/owner was very unhelpful. Even when the bride turned up wanting to get into her room in order to get dressed she was extremely surly, abrupt and rude. A "family room" had been booked for my son, his wife and their two children 4yr old and 4 month old son. As they didn't get to the venue until 3.30pm they didn't realise until after the wedding and reception that there was no cot in the room as promised nor was there a Z-bed either by this time there were no staff to be found and so my grand-daughter ended up sleeping in with me in a single bed! In the morning there was absolutely no hot water in any of the rooms so no-one was able to have showers. As you have to pay for the room when you check in - I can see why now!! we had no redress about any of the misgivings. And the owner/managers attitude was one of so what…she told my son that there was nothing she could do about the fact that they'd screwed up and hadn't put the cot and Z-Bed in their room and that she really wasn't interested in what he had to say. She really shouldn't be a hotelier if that is her attitude rude, arrogant and totally disinterested in the welfare of her paying customers. Its a real shame as the actual building and tea shop is lovely - I couldn't fault the staff at the adjoining tea shop they were lovely and the cakes and food were fantastic. Its such a shame that it doesn't extend to the actual Hotel itself. perhaps the surly woman who dealt with us should take a leaf out of the tea shop's staff book…
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U. and Evoline ltd so you can book your The Highdown Hotel & Restaurant reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Highdown Hotel And Restaurant
- Highdown Hotel Worthing
- The Highdown Hotel & Restaurant Worthing, West Sussex