We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not enough staff to cope”

The Swallows Return
Ranked #69 of 353 Restaurants in Worthing
Cuisines: Pub
More restaurant details
Restaurant details
Dining options: Dinner, Lunch, Breakfast, After-hours, Outdoor Seating, Reservations
Description: Embracing the rural charm of its tranquil, scenic setting, The Swallows Return offers a modern twist on traditional country pub dining. As well as offering a beer garden for enjoying summertime dining, the cosy dining room is filled with rustic original features and toasty fires for warming winter dining. Championing favourite British recipes, guests can enjoy evenings devoted to the inn's freshly-baked pies, as well as gourmet roast dinners and seasonal cocktail mixes.
Chiang Mai, Thailand
Level Contributor
42 reviews
30 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Not enough staff to cope”
Reviewed 18 April 2014

We'd booked a table, but there was no-one to greet us or show us to it. We stood waiting for 15 minutes by the Please Wait Here Sign. Three groups of people who came in after us didn't have the patience we managed to summon, and walked out again without having spoken to a member of staff. We got seated eventually (although our table had been empty the whole time), but there was no-one to take our drinks or food order. When we finally ordered, we had another long wait for drinks, which arrived about 50 minutes after we had first entered the place. Then the waitress told us that there would be an hour's wait for our food order. The woman who got us seated was also serving behind the bar and bringing food to the tables. Ridiculous situation. This place must be haemmoraging money because they simply don't have enough staff to cope. A pub and restaurant that can't put drinks on the table faster than 50 minutes can surely not stay in business.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank CNXRuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

925 reviews from our community

Visitor rating
    206
    239
    191
    165
    124
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level Contributor
31 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“A bar with no ale!!!”
Reviewed 18 April 2014 via mobile

Went to the Swallows return for an evening meal on our wedding anniversary. (30th ) and looked forward to having an accompanying pint of real ale , only to be told there was no ale left!!

Helpful?
Thank Jonnie1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“"Tourist Lunch"”
Reviewed 18 April 2014

We arrived to find a sign saying "please wait to be seated" there was a group of 5 people in front of us waiting. We waited and waited and waited. Eventually someone came over and saw to the group in front of us. Then we waited again and waited. Approximately 10 mins after arriving we were spoken to and offered a table. The restaurant/pub offers cask marque real ales but I found only 2 on sale and was told "that's all we do" the beer was ok but the rose wine was lovely. The table we had was extremely close to our neighbour, too close. The food was nicely presented but mine was cold. Whilst there we saw 2 other tables send food back. To be honest I should have returned mine but I could not wait any longer. It took forever to pay our bill.I don't like being rushed but I would never visit here again. I believe the management should get more staff and train the ones they have in customer service.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
22 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Upmarket Pub Menu”
Reviewed 16 April 2014

Although it looks like a conventional Pub, the restaurant is separate from the main bar area (although food is also served in the bar).
Part of a chain of pub restaurants but the food is better than the usual chains.
The whole pub was refurbished last year and is a pleasant place to visit.
Staff were friendly and helpful.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing
Level Contributor
42 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“Great place to eat out”
Reviewed 16 April 2014

Good atmosphere here on the edge of town. Food prices are reasonable. Child friendly. Good selection of wines and beers.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Geewiz9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed The Swallows Return also viewed

Worthing, West Sussex
Climping, Arun District
 
Hassocks, West Sussex
Fontwell, West Sussex
 

Been to The Swallows Return? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing