This is a great hotel and I recommend it highly – however I will outline some issues that I hope give an idea of where expectations should be aimed...
Although the presentation of the hotel varies throughout the property (due to the renovation works – which seem to have been going on for the 5 years I have been staying here!), the improvements are clear to see. I book a group of colleagues to stay here approximately every 16 weeks and we have seen the changes over the years. The newly refurbished areas look clean, neat and modern. Rooms are well appointed – although; possibly due to the age of the building, suffer with cracked plaster (even in newly decorated rooms) and other ‘second fix’ items that should be addressed.
The hotel staff are so eager to make a stay more enjoyable. For example, we needed a cooler (minibar) in the room and were provided one moments after we asked for it. This was incredibly helpful.
Almost all of the staff are friendly and helpful, many recognising us and welcoming us individually. A long-standing member of the waiting team at breakfast remembered my wife and my choice of drinks and brought them to the table with a wonderful comment of welcome. This is greatly appreciated. – Though often very busy and with a very high workload, they do their best to make regular customers feel appreciated.
The pool and spa area is relaxing and nice to use. One customer service issue: My wife and I went for a morning swim on the Friday we were there only to be told that they had no towels as no delivery had come. I asked if towels could be sourced from the hotel but the spa receptionist ‘didn't know’. No alternative solution was offered other than, “you have to bring your own towel”. I suggested a phone call was made to the hotel housekeeping department to find out if they could supply towels till the delivery came. The receptionist seemed reluctant to do that and repeated that we should bring our own. Thankfully the lady who was cleaning the spa area was called and did know. She gave us towels from the spa back office. Perhaps the receptionist was new? No apology was given which is disappointing.
Had meals both at the bar (expensive but acceptable food - £24.00 for 2 burgers!) and the Anju’s restaurant (included in our dinner, bed and breakfast deal). On arrival at the restaurant the manager (a lady in a different uniform to the general waiting staff) told us that she had not received our booking from reception (this has never happened before and when the restaurant was Kavi the Maître D’ would often meet me in the hotel before dinner to check that everything was ready for my party – even if they booked separately). She seemed flustered at having ‘so many’ diners and said the restaurant was full. We offered to wait until later to dine. We thought this would be a help to the clearly flustered restaurant manager! I asked if we could be offered a complimentary drink from the bar while we were waiting. We were after all helping her to cope with a service she was struggling to manage. This was declined. Another opportunity to show appreciation for a regular customer lost.
Some items on the ‘inclusive’ menu were unavailable and no effort was made to offer replacements from the main menu. We were looking forward to the Gulab Jamun which was always enjoyed when the restaurant was Kavi. We were told that although it is on the menu, "nobody orders it" so they do not stock it anymore! A strange response from a restaurant manager. Why keep it on the menu. We were offered a choice of kulfi, rice pudding or fruit salad instead. Both the Kulfi and rice pudding were nice.
Our waiter, a young man who had been there for just six weeks was excellent and made us feel looked after, yet was fun and interacting with us in a way that made us feel like we were dining with friends. Excellent!
Note to the Hotel Manager: For the last 5 years I have stayed here at least 3 times per year and usually book around 8-10 rooms each time for one or more nights on each occasion. I am also a member of the Wyndham Rewards Program. Most of the staff are very welcoming and note my return custom. It would be nice to have a note of appreciation from the management and know that they are interested in feedback from a loyal customer. The competition from other business traveler hotels in the area offering a similar (and fresher) product is fiercer than ever. I know your main income is from weddings and events, but please take the opportunity to identify the loyalty your regular customers show. Your front-line staff are a credit, but contact from the manager would be appreciated,
- Official Description (provided by the hotel):
- The Ramada Park Hall Wolverhampton Hotel has been recently taken over by its new owners late in 2011. The hotel is an exceptionally stylish and contemporary space, which yet retains the relaxed comfort of a country house haven that is just minutes from Wolverhampton. With new technology, state of the art facilities and exquisite contemporary interiors, all inside a gorgeous Grade II listed building, Ramada Wolverhampton Park Hall Hotel & Spa undoubtedly has something for everyone.Our friendly and experienced staff will be on hand to help with every detail of your visit, whether your stay is for business or pleasure, so relax, unwind, and leave the rest to us. ... more less
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- Also Known As:
- Ramada Park Hall Hotel Wolverhampton
- Ramada Wolverhampton
- Wolverhampton Ramada