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“Great family party - Poor service a thing of the past”
Review of The Rams Head Inn

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The Rams Head Inn
Ranked #3 of 14 Warrington B&B and Inns
Warrington, United Kingdom
1 review
“Great family party - Poor service a thing of the past”
Reviewed 14 October 2013

Having booked a surprise 40th birthday party at the Ram's Head prior to reading some of the reviews on here I must admit I was a little anxious when it came to the event itself. I needn't have worried.

From the moment of arrival the staff were polite, helpful and genuinely interested in providing a great service to myself and the 30 guests who came along. We had a cold buffet which was of good quality and more than adequate size for the number of guests. Where items did run short the staff provided additional servings without complaint.

I organised the event directly with one of the managers (Jasper) who was professional and polite - willing to make amendments to the menu where necessary and agreeing a competitive price for the buffet.

The poor reviews from earlier in the year are certainly not reflective of the service/food we experienced. I have no hesitation in recommending the Rams Head and would encourage anyone previously dissatisfied to give it another go.

  • Stayed October 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
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English first
UK
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 October 2013

Went to the Ram's Head for tea on Friday night as there was no room at the Parr Arms. To be honest we almost went home for a takeaway as this place has been terrible for ages. HOWEVER !!!!!! We were bowled over by the wonderful service and gorgeous food. I had fishcakes which were delicious , then steak which was perfectly cooked and served with the best chips I've ever tasted. The sauce was homemade and really good. My husband had tagliatelle and also really enjoyed it.
The new Head chef ( been there for a couple weeks) came out and asked us whether we enjoyed our food and was genuinely interested in feedback. He said that he's keeping the menu simple for a while to really sort out quality and then he's planning to build on it. What a nice bloke. Impressed and delighted that the Rams is better than ever .

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank UkFamilycl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 October 2013 via mobile

Just finished work hungry and tied. Offered a great meal and beer. Two young men smart served me helped me choose a meal and recommended food. Great experience they even brought me more beer to my table and chatted with us. Then the chief came out and asked was the meal ok and offered me a great desert. So the other reviews must be wrong. Well done come again.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Riggers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 October 2013 via mobile

Just finished work hungry and served a great meal great service two young men made me welcome and recommended food. Fast service and a busy inn pub. Defiantly come again. I was even offered a desert by the chief . Nice environment and staff stayed few few beers to enjoy experience.

Stayed October 2013
Helpful?
Thank Riggers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

We (my mother and I) had lunch on Sunday 15 th September - it was so good I thought I would make a comment on trip advisor . reading the other reviews it looks like there are 2 different Rams Heads in Grappenhall. We had a great meal , were well looked after and really enjoyed it.
Yes it is not the cheapest in the area , but staff were very helpful and our request to change a dish slightly (my mother does not eat garlic in anything) were accepted with a smile . Maybe they paid heed to the previous reviews and improved ?

  • Stayed September 2013, travelled with family
    • Value
    • Service
Helpful?
1 Thank Philip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 15 September 2013

Upon arrival the bar area was completely empty so we thought that we would be served quickly - but the 3 bar men were more interested in sorting out some issue they had with the till. We were completely ignored for around 3 minutes, not even an acknowledgement. I was dismayed to hear that they had no rose wine for the 2nd time in weeks and was told that that managers are too incompetent to order enough in by a young barman. The chap that actually served my partner may be Australian, he is very arrogant and has a real attitude problem - he would benefit from some serious customer service training. The pub has recently undergone a refurb and looks great inside - we had planned on sitting in for a few hours to enjoy a bottle of wine, but as they had none we left swiftly after my partner finished his pint. Did the refurb cost so much that they can't afford to stock Rose wine? This place has really gone downhill.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Warrington hotels

Cheshire
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 September 2013 via mobile

We have been to The Rams Head several times before and always enjoyed a great meal. Unfortunately, this can not be said from our visit yesterday! Lunch Service very slow you wouldn't mind this if the food was good. We ordered steak and ale pie and barnsley lamb chops not cheap at £10.95 each. There was 4 tiny pieces of meat in the pie and the pastry was awful. My chops were mostly bone obviously frozen ones not fresh. And the "jus" had whole pieces of uncooked rosemary. It was terrible. We were very disappointed and wont be going back.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
1 Thank Lpp84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rams Head Inn

Property: The Rams Head Inn
Address: Church Lane | Grappenhall and Thelwall, Warrington WA4 3EP, England
Region: United Kingdom > England > Cheshire > Warrington
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #3 of 14 B&Bs / Inns in Warrington
Number of rooms: 8
Also Known As:
The Rams Head Inn Warrington, Cheshire

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