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“In adequate dark very tired”

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Village Hotel Warrington
Ranked #10 of 21 Hotels in Warrington
ENGLAND
2 reviews
“In adequate dark very tired”
Reviewed 31 July 2014

Have stayed at many Village resorts all good but the experience we had at warrington was terrible dark, dirty never go there again.Staff uniform must have changed tshirts and jeans?mould around bath and shower screen.

Room Tip: Small room, view out of window extractor fan not clean
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank bell171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 18 August 2014
Dear bell171

Thank you for taking the time to review the hotel and offer us your feedback.

I am sorry that you did not have an overall wonderful experience with us, contrary to the majority of the wonderful feedback that we receive.

Whereas I appreciate that our darker style may not appeal to everybody, we do have a plan to change the teams uniforms.

I hope that we can welcome you back in the near future to see what we have done.

V best regards


Donn Timmons
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
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English first
Rotherham
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 July 2014

Second visit to this Devere but still feel the rooms could do with some refurbishment. The rooms are so dark throughout the hotel and particularly the bedrooms. Had to have light on despite it being a sunny weekend. The shower had horrible black mould in it and the walls some rather unpleasant splashes of something.
The dining room again is very dark and furniture tired but the food was excellent. Staff too were faultless and so very helpful.
Pool was good but families throwing balls across the pool and children 'bombing" were not conducive to my idea of a spa weekend.

Room Tip: Try to go for an outward looking room and away from the lift
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank gert47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 31 July 2014
Dear gert47,

Thank you for sharing your feedback following your recent stay.

I am sorry to learn that there were a few areas that did not meet your expectation.

We are passionate about providing the best facilities and the best service in the North West and I have shared your comments with my Senior Management Team. Whereas our contemporary style may not be to everybodies taste, we have a strong preventative maintenance programme which ensures that our rooms are decorated frequently. I am sorry on this occasion that we did not finish yours as quickly as we would have liked.

I do hope that this has not put you off staying with us in the future and we would genuinely like to welcome you back to the hotel.

If there is anything I or my team can do to assist you with a future stay, please do not hesitate to get in touch.

V best regards


Donn Timmons
General Manager
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Longniddry, United Kingdom
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014

Went for a couple of nights and was pleasantly surprised. Lovely clean room, very friendly staff and good food. The breakfast on the Sunday morning was one of the best we've had ever. Will definitely go again. We usually go to Lymm but this hotel was only about 10 mins drive away. Handy for Cheshire Oaks and Chester for shopping.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 31 July 2014
Dear kathy c

Thank you for sharing your experience following your recent stay.

The team and I are delighted that you had a great experience and we look forward to welcoming you back in the near future.

Anything we can do, please let us know.

V best reagrds


Donn Timmons
General Manager
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High Wycombe, United Kingdom
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 25 July 2014

Stayed here overnight for a business trip. A top quality hotel. Great spa facilities and within walking distance of shops and restaurants etc. Warrington is perhaps not the place to go on honeymoon, but if you need to stay overnight or for a short period this hotel is excellent.

Room Tip: upgrade to upper deck to get some great features at a nominal additional cost.
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 28 July 2014
Dear Paul A,

Many thanks for taking the time to share your recent experience.

We are delighted that you enjoyed your stay and particularly the Health and Fitness.

We're just completing further investment of £350,000 which we are really excited about. This will ensure that we remain the No. 1 facility in the area.

I agree that we may never compete with typical honeymoon destinations but were still a great place for a couples break. Maybe we can tempt you back not only on business but your partner joining us too. Extra brownie points for making a spa reservation in out heavenly Viva Urban Spa!

Whatever the reason - the team and I really look forward to seeing you again soon.

V Best regards


Donn Timmons
General Manager
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Manchester, England, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2014 via mobile

Excellent. Room nice and big clean (and this was only a normal room). Food really nice and staff couldn't do enough for you always pleasant and happy to help. Will definitely consider a village hotel if doing a city break and if this deal comes up on kgb again well be coming again

Stayed July 2014
Helpful?
Thank Andy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 28 July 2014
Dear Andy Q,

Thanks for taking the time to review our hotel. We're delighted you enjoyed your stay.

If you liked our standard rooms - you will love our UpperDecks. Complete with full sky package, Bose sound system, In room Starbucks and upgrade facilities you will have an even greater experience.

We have lots of great deals on www.village-hotels.com so do check back soon.

I look forward to welcoming you back soon.

V Best regards


Donn Timmons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pwllheli, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

A first stay here for my sister in law,who found us a great one night deal with evening meal & B&B,myself having stayed here on a few occasions we both enjoyed the full use of sauna,steam,gym & classes who have amazing,fun & energetic instructors who make you very welcome.The quality of food in the restaurant is fantastic,waiting on staff always attentive & polite.The room was clean & comfortable with no problems.Will definitely continue to stay here in the future.

  • Stayed June 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Helena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 28 July 2014
Dear Helena B,

Thanks for taking the time to review our hotel.

We are delighted that you enjoyed all of the service and facilities and look forward to welcoming you back in the near future for another great break.

If you have not yet had the opportunity, do make use of the fantastic Viva Urban Spa. Our dedicated team of trained experts are waiting to deliver the perfect massage, facial or tan. Booking is advised however as it's a popular place.

Looking forward to seeing you soon.

V best regards


Donn Timmons
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2014 via mobile

Firstly my reviews are far and few between but I visited the village last night in the inspiration suite, the staff here are brilliant and went above and beyond to meet out needs but I felt that a girl on reception Sam excelled herself nothing was too much trouble for her and one of the most well presented, polite reception staff I have come across. The hotel is clean and there was ample parking space. I will be making recommendations.

Stayed July 2014
Helpful?
Thank Charlotte2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this review, 26 July 2014
Dear Charlotte2013,

Thank you for your very kind feedback.

There is nothing more that we love than sharing great comments back to the team. Sam is delighted that she received a person mention .

We look forward to welcoming you back shortly.

V best regards

Donn Timmons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Warrington

Property: Village Hotel Warrington
Address: Hotel Warrington Hotel Warrington 110 Centre Park Square | Warrington, Warrington WA1 1QA, England (Formerly De Vere Village Hotel Warrington)
Region: United Kingdom > England > Cheshire > Warrington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 21 Hotels in Warrington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Village Hotel Warrington 4*
Number of rooms: 115
Official Description (provided by the hotel):
Village Hotel Warrington is close to the beautiful Cheshire countryside and situated between three major shopping centres: Warrington, Liverpool and Manchester all within easy reach from the M6, M56 and M62. You can take a trip to North Wales or visit Arley Hall and Gardens. Family outings should include Chester Zoo and Gulliver's World. Village Hotel Warrington has 115 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding License, free wi-fi throughout the hotel and free parking. ... more   less 
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Also Known As:
Warrington Village Hotel
Hotel Village Warrington
Village Hotel Warrington Cheshire

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