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Village Hotel Warrington
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Reviews (2,280)
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All reviewsclub roomthe upper deckthe verveleisure facilitiesthe pubcoffee machinelovely hotelgreat facilitiescomfy bedwould stay againleisure clubsteam roomcourse mealgood nights sleepgymweddingdeal
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1,829 - 1,834 of 2,280 reviews
Reviewed 3 August 2014

Received A warm welcome from friendly staff on reception. The room was dark and very masculine with a red and black colour scheme, whoever thought this was a good idea needs their head examining. It made the room dark and slightly depressing. That said it was clean and comfortable and had everything that you need for a short stay. The swimming pool is good, however changing rooms are undergoing refurbishments and family changing rooms could not be located due to poor signage. This resulted in a little girl having to get changed in the male changing toms which was not ideal.

Staff in the pub/restaurant were accommodating and friendly. However, salad arrived with no dressing and when I asked none was available. What kind of chef really thinks it appropriate to send out an undressed salad? Perhaps vinegerette has not yet reached Warrington but the absence of salad cream resulted in a request for mayonnaise, which was offered as the last dribble in a squeezy bottle. On the whole, food was just ok.

Breakfast was good, with a wide selection of items. My main gripe is the fault of the marketing department of this chain of hotels. The hotel tagline of 'live life love life' is naff ness personified! Cringed every time I saw it. That corny little motto is the only thing that would make me think twice about staying again.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank lauribeth1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this reviewResponded 18 August 2014

Dear lauribeth1979,

Thank you for choosing the Village for your recent stay and for taking the time to write your review.

We were naturally disappointed that you found us just average - we work really hard to ensure that each of our guests has an extra special visit.

Our leisure facilities are receiving a £350,000 investment and there was a very short window whilst we created our temporary changing facilities. Bedrooms were of course made available for our guests with children during this short period.

I’m not too sure why you were not offered vinaigrette - all of our food is freshly prepared by our skilled kitchen crew so you should have been offered your first choice, I'll raise this with the team so as to ensure this was a one off.

I’m sorry that you did not love our marketing campaign, we have an upbeat view in the group and want to give all of our guests a feel good message whilst with us. We have so much to offer - our slogan is based around making the most of everything that we do have to offer.

We do hope we can welcome you back in the near future and please do not hesitate to get in touch personally so we can ensure your next visit is an extra special one.

V best regards


Donn Timmons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Stayed here for a wedding. Room was fine for what we needed with plenty of towels and hot water. Bed comfy and a lively big TV.
Food at the wedding was outstanding and the breakfast was also very good. We had no queue at breakfast like others have mentioned - maybe we just got lucky!. All staff we encountered were friendly, helpful and very polite.
We used the leisure facilities before we left which we thought were really good and we liked that you were able to use them even after check out.
Overall we were very impressed with our stay and wouldn't hesitate to book an village urban hotel again in the future.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Caz30WestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this reviewResponded 18 August 2014

Dear Caz30WestYorkshire,

Many thanks for your recent visit and your great feedback - we're delighted you enjoyed your stay.

If you liked our standard rooms you will love our UpperDeck - todays must have upgrade including Sky TV, Starbucks in room, Egyption Cotton Sheets, Bose sound system and lots more - its the ideal way to pamper yourself that little bit more.

We spend lots of time making sure that our food is fantastic and we are so popoluar as the perfect Wedding Venue. We feel really honoured that we can share someones special day with them.

We look forward to welcoming you back in the near future.

V best regards


Donn Timmons
General Manager

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Reviewed 3 August 2014

We purchased a KGB deal for two nights inc breakfast and dinner on the first night with a bottle of wine. The hotel included free access to pool spa and gym. The rooms were lovely, staff were great and customer service standards high. Although the hotel is on an industrial estate it's lovely and Liverpool is 20 min. The docks and museums are a great day out. Would definitely stay in one of the deVere hotels again

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank janie52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this reviewResponded 18 August 2014

Deat Janie52,

Thanks for visiting the hotel and for your feedback - we are delighted you enjoyed your stay.

Our leisure facilities really are second to none and we are just completing a further £350,000 of investment in this area. If you loved them before, you will need to pay another visit soon.

With everything that is happening in Warrington and the cultural quarter only a short walk, we'd love to tell you about all the things that you can do on the doorstep for your next visit.

We look forward to welcoming you again soon.

V best regards


Donn Timmons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

Went here for a 2 night stay. . Food was lovely. .staff couldn't do enough for you. .spa treatments were Lovely. .yes the throws on the bed were a bit Bobbly..but who cares..rooms were clean. .bathrooms were nice. .lots of TVs in the bar. .couldn't fault it. .Some people are really fussy and yes you could pick fault if you tried but overall its a lovely hotel with very friendly staff..would recommend!













  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Thelovelysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this reviewResponded 18 August 2014

Dear thelovelysue

Thank you for taking the time to review the hotel.

The team work really hard to ensure that our guests have a wonderful time and are delighted to receive feedback.

We look forward to welcoming you back in the near future.

V best regards


Donn Timmons
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

Have stayed at many Village resorts all good but the experience we had at warrington was terrible dark, dirty never go there again.Staff uniform must have changed tshirts and jeans?mould around bath and shower screen.

Room Tip: Small room, view out of window extractor fan not clean
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank bell171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonnTimmons, General Manager at Village Hotel Warrington, responded to this reviewResponded 18 August 2014

Dear bell171

Thank you for taking the time to review the hotel and offer us your feedback.

I am sorry that you did not have an overall wonderful experience with us, contrary to the majority of the wonderful feedback that we receive.

Whereas I appreciate that our darker style may not appeal to everybody, we do have a plan to change the teams uniforms.

I hope that we can welcome you back in the near future to see what we have done.

V best regards


Donn Timmons
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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