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“Not what I expected”

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The Gullivers Hotel
Ranked #11 of 22 Hotels in Warrington
Certificate of Excellence
Reviewed 30 May 2014 via mobile

We stayed at Gullivers hotel in May 2014. We went for a trip with our two children in the school holidays and I do feel it was a little over priced for what it was. The room was clean but there was a couple of small faults for example our door did not close properly, no do not disturb sign to hang on the door, no fridge or air con. I found the room was to hot to sleep & was noisy late in the evening.

Food was disappointing and I found the tables that we ate on were sticky and very unclean. The staff who came round to give us more juice and sweets for our room were very pleasant but reception staff didn't seem to have a clue, with the exception of the female manager only on during the day hours.

We spent a day at gullivers world and found that the food was terrible, especially for the price, but the park staff were friendly and helpful but again tables were not clean.

Stayed: May 2014
2  Thank Smurfet01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

We appreciate all feedback and we will certainly take your comments into consideration. We are sorry that your experience did not meet your initial expectations. We consistently review numerous aspects of our hotel and your feedback is a way for us to improve throughout these areas.

We hope to welcome you back to the hotel in the future.

Many thanks,
The Gulliver's Team

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432 - 438 of 565 reviews

Reviewed 29 May 2014

I stayed over at the Gullivers hotel in warrington with my family, the hotel is fantastic very spacious children loved the tree top bunk beds with the dvd players. The temperature in the room was warm however there was a fan to cool the room down. The room was very clean service was great staff very friendly. Breakfast was great lots to choose from definitely would recommend this hotel to any one. We loved our stay and will be coming back to stay.

Room Tip: We had the family suite which was for the 4 of us it was on the ground floor and we loved it.
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  • Stayed: May 2014, travelled with family
    • Value
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1  Thank AdibaA_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

We are very grateful for your review and thank you for taking the time to highlight the best aspects of your visit. Our team will be delighted to hear your positive feedback and we of course look forward to your next stay at the Gulliver's Hotel.

Many Thanks,
The Gulliver's Team

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Reviewed 29 May 2014

We stayed in this hotel last night as part of our 10 year old daughters birthday celebrations... It was so much fun for the whole family :)
We arrived at the hotel around 5pm after being at Gullivers world all day... You could literally throw a stone from Gullivers world & hit the hotel (it's that close)... We explored the room which was a 'princess suite' (gorgeous!)... The room was very clean & comfortable & had everything we needed as a family of 5 (including a 1 year old).

After we had explored the room we went down to the restaurant to sample the carvery... It was basic but it was hot & it was tasty & most important hassle free :)... We all had full tums but not so full that we couldn't enjoy the cookies & milk the hotel provided whilst we watched 'Happy Feet' projected onto a wall in the 'family room'... The hotel also provided things to keep the kids happy (crayons & colouring sheets) whilst the hubby & I enjoyed a beverage of the alcoholic kind from the bar ;).

This morning we enjoyed breakfast at the hotel which was included in the price of our stay... Again it was basic but everything was hot & tasty & the kids helped themselves to toast & yogurts whilst the hubby & I opted for the cooked breakfast :)... We also helped ourselves to unlimited coffee & fruit juices!!

Unfortunately the weather prevented us from using the outdoor play equipment but to be honest we would probably not have had time anyway!... There was an entertainment room for the kiddies too which gives you the opportunity to 'borrow' a playstation from reception... The room also has toys for younger kids & plenty of drawing opportunities for the budding artists!!

So basically what I'm trying to say is we would definitely recommend this hotel to both the young & the young at heart <3... We are looking forward to our next visit already!!!... Thank you to all at The Gullivers Hotel... See you again soon :)

Room Tip: The themed rooms are especially cute... We had a 'princess suite' for our princess but could...
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  • Stayed: May 2014, travelled with family
    • Value
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5  Thank LouisenPaulC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

First of all we would like to say a big thank you for leaving us this five star review. We created our themed family suites for children and parents alike to really enjoy a unique and exciting stay at The Gulliver's Hotel. To see that you and your family enjoyed not just the princess room but also the kids facilities on-site is truly fantastic.

We look forward to your next visit.

Many thanks,
The Gulliver's Team

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Reviewed 28 May 2014

For example, no basic information booklet in the room, of even the number to call the hotel desk, or that it was not connected to an outside line, therefore we got only busy signals when we tried to call out. Trying to obtain ice was a trial as they keep only a small amount on hand. Hotel staff were amenable and tried to be helpful, but one could see that they had had no training in the hospitality business. Also, having a car is a necessity as it is not close to town and no nearby public transportation is available.

  • Stayed: May 2014, travelled with friends
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3  Thank merhabaabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

Thank you for taking the time to review our hotel. We take all feedback very seriously and will certainly review the points you made in regards to the available information within each room.

We are of course disappointed that you did not enjoy certain aspects of the hotel. We would like to point out that public transport is available nearby. The bus stop just outside the park area goes directly to the town centre in around 7 minutes, we are sorry that you did not receive this information during your visit.

We hope to welcome you back in the future.

Many thanks,

The Gulliver's Team

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Reviewed 21 May 2014

My 80+ year old parents, my brother and I were guests for a week during the RAF Burtonwood Association reunion. Though this facility caters largely to families with children being so close to Gulliver's World, it welcomed and cared for our older group [including two WW II vets] very well.

We had two family rooms since we each needed separate beds. The mattress was too hard for my mother to sleep comfortably, so the staff added several extra layers to the bedding to make for a softer surface. They also provided lemon and honey to mix with hot water when mom developed a sore throat.

The rooms, hallways and lounge/eating area were always clean. Hot water is plentiful, although the tubs drained rather slowly after a shower. WiFi is unlimited and was almost always available. The facility is solidly built so our room was quiet. Even later in the week when families with children were in residence and folks were watching TV in the lounge area, it did not filter through to the bedrooms.

Our meals were included. The breakfast was ample but very much the same each day -- beans, sausage, bacon, scrambled eggs, various breads to toast, basic cereals, juices and a hot drink dispenser.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Vicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

We would like to thank you for this lovely review about your time at Gulliver's Hotel. We host many wonderful events throughout the year, including the very special RAF Burtonwood Association reunion. We are glad to hear that our team really helped to make your stay as comfortable as possible.

We certainly look forward to your next visit.

Many thanks,

The Gulliver's Team

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Reviewed 20 May 2014

So we where going to take the children to the theme park for the day. We then remembered this hotel so thought we would ring and check out prices. We where pleasantly surprised to find the Family suite for one night was so cheap! Obviously booked straight away and so glad we did! We arrived and spent the day in the theme park, which, in all honesty, needs a lot of work doing to it but my 9 year old son and 3 year old daughter had a lovely, fun time regardless! After, we checked into the hotel, from the second we walked in we felt so welcome and staff where so friendly. We then went to our 'Family Suite' - Absolutely fantastic!!! It was well spotless, lots of nice, clean, fresh towels. Shower gel, hand soap, extras pillows and the children's 'Den room' was excellent! My children where beside themselves and couldn't wait to go to bed ha!

We then went down for dinner around 5:30pm. We discovered a lovely play room for the kids with various different things for them to do in there, plus an large outdoor play area - perfect! Couldn't fault it.
The only slight downside was, the only place to eat while we where on our stay, was the hotel dining area it's self. We found the menu to be a little sparce. Not much choice for main meals or Children's meals. Having said that, the food we did order was pleasant enough.

Our kids where able to go an play while waiting for food and also after eating. They ran themselves ragged until around 8pm. By this time in true kids style, they where sweaty, rotten and ready for some down time after a busy, full, day!

We purchased some kids drinks and sweets from the hotel shop, took the kids back to the room, bathed them, pjs on and into their little den beds which had a tv each at the end of their bed with a built in DVD player! They had a DVD each on, some goodies and a drink and settled down.
They where so excited to sleep in there! Just a great touch and exciting for them!

My little girl is 3, she has NEVER been a good sleeper, she never goes to bed without me or her dad lying with her to sleep AND she still sleeps in our bedroom at home!

Not in the hotel - thank you Gullivers Hotel - we had a full nights sleep, did not have to lie with her to fall asleep and she never kicked up a fuss!
She loved every single second of our day and night there!

Can't thank you all enough. Your staff are brilliant and very helpful. Your rooms are so relaxing, family orientated, modern and CLEAN!

We enjoyed it so much, we are coming for a two night stay in July for my son's birthday and the kids can't wait!

Keep up the good work!

Room Tip: If you are a family of 4 - definitely stay in the Family Suite! Not much more than a family double a...
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Moley1878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 3 June 2014

Thank you for leaving us this fantastic review about your stay. We are delighted that you found the room to be 'family orientated' and 'modern'. We certainly looking forward to your return visit in July.

Many thanks,
Gulliver's Team

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Reviewed 27 April 2014 via mobile

This is our second visit to this hotel and it was fantastic my kids love it here and so do we the staff are so good with the kids my son would like to thank the manager again for his dinosaurs he loves them nothing was ever to much trouble all the staff were brilliant thank you you made are stay extra special also to the chef thanks for the porridge my daughter loved it and we loved the breakfast to I have seen another review saying the breakfast was awful they must of stayed at a different hotel or maybe just be one of those people who complain about everything ignore them the breakfast is great

We stayed in room 230 its big clean and comfortable its got everything you need and more we will be staying again soon

The big g diner
We ate at the diner on Saturday after a visit to Gulliver's world it wasn't as good as last year the mains were fine but they forgot my mums but after asking again they soon brought it and did not charge us for that meal

Gulliver's world
My 3 year old little boy loves it here and if he had a choice he would come everyday the rides are fantastic for his age Evan my daughter of nearly 12 months old had a Go on a few rides it's great fun for all the family and we will be returning soon


Stayed: April 2014, travelled with family
2  Thank daysoutmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 10 May 2014

Thank you for providing this fantastic five star review. We are delighted to see that you really enjoyed your second visit to our hotel.

We are grateful for your very positive feedback about our team. To know that your family had such a wonderful time is brilliant. We certainly look forward to your third visit to The Gulliver’s Hotel.

Many Thanks,
The Gulliver’s Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gullivers Hotel

Address: Old Hall, Warrington WA5 9YZ, England
Region: United Kingdom > England > Cheshire > Warrington
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Warrington
Price Range: £50 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gullivers Hotel 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Gullivers Hotel is in an ideal location for both business and leisure. All our rooms have been designed in a modern contemporary style providing maximum comfort at affordable prices. The Gullivers Hotel is nestled in parkland in the north west area of Warrington. Surrounded by woodlands and adjacent to the Sankey Valley Park our lodge style hotel sits well in the local environment. The hotel is approached by a private driveway making it difficult to believe you are so close to the town centre. Gullivers World theme park and SplashZone are in walking distance from the hotel making it an ideal base for a family fun break.Easily accessible from three motorway networks, M6, M62 and M56 Gulliver’s Hotel makes an ideal base to visit Chester, North Wales and the Peak District. ... more   less 
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Also Known As:
The Gullivers Hotel Warrington, Cheshire

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