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“Looks lovely from the outside but....”

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The Gullivers Hotel
Ranked #11 of 22 Hotels in Warrington
Certificate of Excellence
Reviewed 15 August 2014

Booked an 'executive' room. When we arrived at the hotel with our youngest grandson we thought 'wow,' the place looked lovely from the outside and our room was good too, but everything else left a lot to be desired.
Firstly the lift was broken.
The bathroom had mould around the bath seal, and it certainly didn't compare to the standard of the bedroom.
The play room was full of broken toys and was a mess.
The car park had a lot of litter in it.
The breakfast was a complete disaster....where do I start?
Not enough effective staff on duty. Little attempt to clear tables so the place looked a mess. A poor choice of cereal, the fruit option was an apple or nothing. There were no teaspoons so our 4 year old had a struggle to eat his cereal with a dessert spoon. There were no tea bags at first, no glasses for fruit juice but after 10 mins some appeared, tepid and poor quality cooked items, mouldy bread for toasting, no butter and a long wait for some to appear,no bakery items apart from the sliced mouldy bread. Very very poor. Won't return.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
6  Thank Fleur98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 30 August 2014

Thank you for taking the time to provide us with this review of your visit to The Gulliver's Hotel. Please be assured that the points raised will be given to the relevant members of the hotel team. We are sorry if you felt certain aspects of your visit did not meet our typically high standards of service. We are constantly evaluating areas such as the restaurant and dining experience. Your feedback will be used to help us shape and improve these parts of the guest experience. We hope to welcome you back in the future.

Many thanks,
The Gulliver's Team

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405 - 411 of 568 reviews

Reviewed 11 August 2014

I chose this hotel as we where spending the day there and thought it would be a nice surprise for my niece & nephew 4 & 5.
Service was very poor, we checked in and booked to eat an hr later.when we came down to the eating area there was very little choice only carvery!
Next morning we came down to what looked like a bomb site!!! We ended up clearing our own table as 3 staff struggled to clean up and top everything up! We went up for breakfast had to ask for bread to toast and more breakfast items! The chef came out and told us there was plenty!!! There were two children two adults approx one portion of bacon half a doz sausages one portion scrambled egg and some beans!! Asked again and chef huffed went back through door and proceeded to ignore us!! We helped ourselves to cerial as little other option! On a scale of one to ten I give it a two

Room Tip: Themed room lovely
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 30 August 2014

We value all guest feedback and thank you for taking time out to leave us this review through our Tripadvisor page. Your comments regarding breakfast and the restaurant area will most certainly be passed to the catering department. We are glad to see you enjoyed the themed family suite. We hope to welcome you back in the future.

Many thanks,

The Gulliver's Team

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Reviewed 9 August 2014 via mobile

Booked a family suite with tree house bunk beds on a family fun package. This included breakfast, two nights accommodation and passes to the theme park and water zone.
The hotel staff were friendly and helpful during the whole stay. There were nice touches for the kids including; juice in the room, sweets in the room, individual tv/DVD players at foot of kids beds, milk and cookies on an evening and a communal movie for kids as well as an activity room and staff who put on games for the children.
The breakfast was basic but that's all we needed. On the second morning we chose to have breakfast at Big Gs Diner where there was a person dressed as a theme park character. This was great and we wish we had done this both days as it it was quieter and the food was better quality.
This is the best child orientated hotel we have EVER been to and I wouldn't hesitate to recommend it.

Stayed: August 2014
5  Thank TheGeordieTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 30 August 2014

Thank you for this great feedback about your recent short break at The Gulliver's Hotel. We're happy that you enjoyed so many aspects of the hotel. We are particularly grateful for your comments describing us as the best 'child orientated hotel' you have even been to. We aim to provide families a fantastic experience and of course we really look forward to your next visit.

Many thanks,

The Gulliver's Hotel

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Reviewed 8 August 2014

Just got home after stopping at this hotel, one night inc tickets in a princess room was £159. Could not really fault this break. Room was great, relaxed atmosphere, drinks and food average price. We had the BBQ which was £16 FOR 2 adults and 1 child. Glass of wine 3.35p so not bad prices at all for a good hotel. My grandaughter loved every second of her stay, from the room to the park, some great features and rides. She was not overly impressed with the splash park, but at 4 yr old, it was a bit full of older kids running around etc.
Only negative is a bit of entertainment for the kids at night would be good. She had milk and cookies but that was all at night, a small disco or games would go down very well. Fortunatly the weather was good so kids played on the outside area and playroom in the evening. Would definatly recommend staying at this hotel, it is at the bottom of the car park of Gullivers World so a 30 second walk to the entrance.

Room Tip: All rooms are good especially the themed ones.
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank Rosy_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 9 August 2014

We would first of all like to thank you for leaving us this very positive five star review. We are really grateful for your feedback and the whole team will be delighted to see that you had such an enjoyable time at The Gulliver's Hotel. We look forward to your return visit very soon. Many thanks, The Gulliver's Team

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Reviewed 7 August 2014

We stayed for 2 nights in a cowboy themed room, which got us enterance to the park for 2 days and 2 days at the splash zone too. The hotel is designed for families with younger children - there is an outdoor park, indoor play room, childrens games and sing songs at night, films on the projector screen, milk and cookies, playstation games to borrow, DVDs to borrow, sweeties in the room on arrival - the list goes on! Staff were young but very helpful indeed. Food was OK, very much burger and chip orientated but kids love that! The cowboy room had a jail with bunk beds for the kids, they loved it and played at being baddies in the room for ages! Breakfast was a serve yourself affair with eggs, sausage, bacon, beans and toast or cereal, fruit, yoghurt etc Coffee and Tea were readily available. The hotel does show some signs of it's main guests (kids) being a little rough but the rooms were clean, the beds were comfy and the rooms were quiet - almost perfect! Would recommend for families with younger kids any day!

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Netty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 9 August 2014

Thank you for this lovely feedback about your recent stay at The Gulliver's Hotel. We have designed the hotel to match the needs of young families and we are happy that you found our list of little extras to be so useful. Our themed family suites are a popular choice and of course it's great to see that the kids loved their cowboy themed room.

We hope to welcome you back to the hotel very soon. Many thanks, The Gulliver's Team

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Reviewed 6 August 2014 via mobile

Just stayed here for one night with the family. Room was lovely and big with treetop style bunk beds for the kids. Brilliant place for kids with lots to keep them occupied whilst you chill out. Only criticism was that our room wasn't ready on arrival which was abit inconvenient.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank bristolbabex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 9 August 2014

Thank you for this review and for the positive comments about your stay at The Gulliver's Hotel. We are delighted that you had a great experience overall. Our Tree-Top style Bunk Beds are a popular feature with families and we are happy that the kids enjoyed their time at the hotel. We of course look forward to your return visit very soon. Many thanks, The Gulliver's Team

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Reviewed 4 August 2014 via mobile

As a family of 2 adults, 2 kids & 2 infants we find it hard to get a hotel room to accomodate us all. This was perfect we had a room with double bed, bunks in there own little den & ample space for 2 travel cots. Room was clean and still new looking, only fault was how noisy air conditioning unit was. Had family bbq deal for dinner which was great value for money. Breakfast lacked fruit and maybe some muffins/croissants. This was last min booking so was a pleasant surprise to find both outdoor & indoor playarea and movie room. Also the small laundry room was a godsend as we had been on a roadtrip and a few things needed washed. The staff could do with a few tips on customer service, our room wasn't ready at check in so was advised there was coffee available at bar then I was charged for it, most hotels would give complimentary if they didn't have room ready. Overall though we would defo go back. We booked an extra night as felt really relaxed.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank jamtartjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gullivers-Official, Guest Services Team at The Gullivers Hotel, responded to this reviewResponded 9 August 2014

Thank you for taking the time to review The Gulliver's Hotel and for describing us as a 'hidden gem'. We greatly appreciate your comments and we're delighted that you enjoyed your experience so much that you decided to book an extra night.

With regards to the hotel team and breakfast suggestions we will certainly make sure that these are taken into consideration for the future. We look forward to your next visit.

Many thanks, The Gulliver's Team

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Additional Information about The Gullivers Hotel

Address: Old Hall, Warrington WA5 9YZ, England
Region: United Kingdom > England > Cheshire > Warrington
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Warrington
Price Range: £45 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gullivers Hotel 3.5*
Number of rooms: 58
Official Description (provided by the hotel):
The Gullivers Hotel is in an ideal location for both business and leisure. All our rooms have been designed in a modern contemporary style providing maximum comfort at affordable prices. The Gullivers Hotel is nestled in parkland in the north west area of Warrington. Surrounded by woodlands and adjacent to the Sankey Valley Park our lodge style hotel sits well in the local environment. The hotel is approached by a private driveway making it difficult to believe you are so close to the town centre. Gullivers World theme park and SplashZone are in walking distance from the hotel making it an ideal base for a family fun break.Easily accessible from three motorway networks, M6, M62 and M56 Gulliver’s Hotel makes an ideal base to visit Chester, North Wales and the Peak District. ... more   less 
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Also Known As:
The Gullivers Hotel Warrington, Cheshire

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