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“Perfect Holiday Get Away”
Review of South Sands Hotel

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South Sands Hotel
Ranked #4 of 8 Hotels in Salcombe
Certificate of Excellence
Vancouver, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Perfect Holiday Get Away”
Reviewed 2 August 2014

What a wonderful mix of up to date and modern, comfortable accommodations, great staff, amazing location, family friendly, fantastic food (and coffee!) and picturesque British outings. We loved our stay here-however brief. My children loved it as well - including the food!

We don't get to England often, but this is a place worth visiting again for a break in our travels, just for the knowledge that it offers everything we are looking for in a beach holiday. I might even venture there in the off-season for some great walking without kids in tow!

Room Tip: We stayed in the only rooms available at the last minute - the accessible rooms. That meant huge was...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Vancouver5family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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829 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
  • English first
  • German first
  • Any
English first
rugby
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 July 2014 via mobile

Well, it's been an absolute pleasure to be in the vicinity of south sands as well as staying at ss for the last 3 weeks. Think the hotel goes from strength to strength - such a warm welcome, staff go above and beyond to help. Absolutely love the balcony entertainment on tuesdays - have attended all of the last 3 tapas Tuesdays - a real treat. Sat here right now with slide guitarist playing, drinking a fine wine, munching on my 3rd batch of extra bread the friendly waiter got me to accompany the tapas board. Love it. Love the takeaway options. We can't fault this place and hope to return for many years to come. Without doubt our favourite spot to eat, relax, drink wine, listen to music in salcombe!!!

First class.

Stayed July 2014
Helpful?
Thank nina171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 July 2014

This was a boutique hotel and a perfect place for a holiday. Now the place is in disarray, and a "pack 'em in" ethos is quickly destroying the boutique hotel idea.
Outside the hotel a large board invites trippers to come in for children's food, fish and chips and more or less anything else they want. In the bar is a large freezer selling ice creams for £2 a tub. Nothing wrong per se, it's the style of how it is done that cheapens up the hotel. On the terrace a huge sign proclaiming "Take Away Food" enforces the hotel as a tourist trap. A pianist rewarded for playing the key board with a pot for tips prominently placed in front of himself continues with the more Butlins than boutique theme. With the masses all sitting on the terrace the place is getting dirty, and the crumbs are constantly brushed onto the decking which is very dirty. The General Manager is not in evidence, and the restaurant manager seems to take his cue from the GM and was rarely seen. Certain staff have a label on their shirt of "Supervisor" which must be demotivating as a title and continues with the butlins type theme. No Head Waiter or Assistant Manager titles here! Despite being in a great location worthy of a boutique hotel,this is fast becoming the hotel version of "Toys R Us ". Hopefully the owner will see the light and reverse the tacky decisions recently enforced.

Room Tip: Road side rooms are noisy. Sea view rooms are worth the extra money.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Impossible2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charles e, General Manager at South Sands Hotel, responded to this review, 27 July 2014
Dear Guest,

I am sorry that you did not enjoy the unique offering that South Sands has to offer in such a beautiful location. Our lunch caterer to both tourists and locals alike, from affordable light meals to exclusive fruit de mer and lobster. We have children’s menus and activity packs and even a take away offering provided to guests on the beach that has been launched this year. Through the months of July to August we are hosting 6 local musicians that play every Tuesday evening to great review and tapas boards are served alongside this. You will know that our dinner offering is of a more formal nature with over 90 wines to choose from, however we encourage all our guests to experience both.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 July 2014

Top notch location. Room lovely. One fault... A leaking shower
Restaurant not so great! Service was extremely poor for 3 evenings of our 7 night stay. Nobody took any notice of us!
On evening 4 much better but decided to eat out for the remainder of our stay as the menu was very limited! It was the same menu every evening. Only 2 specials on offer for Dinner but they were the same every night!!! Not so special!!!!!
Breakfast- Very Basic! All food should be freshly cooked to order! Not self service!

Room Tip: We stayed in room (10) J-Class. Perfect! We had a full size balcony with a sea/ bay view
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Buezelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 July 2014 via mobile

This is one of the best hotels we have stayed in it's 1st class in every way. The staff were particularly kind and helpful.
It's position is superb, overlooking the estuary. We had breakfast each morning on the terrace watching the boats sail past. We will definitely return very soon.

Stayed July 2014, travelled with family
Helpful?
Thank brightzinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lutterworth, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014 via mobile

Brilliant staff very friendly. Amazing meal best fish and chips we have ever had. I love the location. Very welcoming as well. Love it.will quite happily go back many times found it absolutely brilliant and the meals were excellent and so was the snacks and drinks.

Stayed July 2014
Helpful?
Thank Lilyypop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 July 2014

After a lovely evening celebrating our friends 50th birthday, with a very adequate meal, including starter, main, pudding and coffees, with very good service from our waiter, our friends went to pay the bill and after questioning one item on the bill, we discovered that actually, there were many discrepancies, where we were charged for double and actually extras we did not have. This resulted in £136 added to our already reasonable large bill. We were not impressed - not so much as a complementary coffee was offered....

Shame on you Salcombe as this is not the first or second time we feel we are being taken advantage of as " out of towners " during our 2 weeks here. we have been coming here for the past 12 years and are really noticing the " take what we can" attitude that seems to be the standard at many of these establishments... Are they all on commission for each cover?..

Room Tip: Did not stay at hotel
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  • Stayed July 2014, travelled with friends
    • Value
    • Service
Helpful?
7 Thank H B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charles e, General Manager at South Sands Hotel, responded to this review, 27 July 2014
Thank you for bringing this to our attention. It should never have happened and was an honest mix up between tables for which we are truly sorry!

We are trying to offer fantastic value at South Sands where your lunch can cost you from as little as £9.95 for a main course and dinner starting at £14.95. Our great quality of food and fabulous location truly represents money well spent.

Please do come back and I will personally have the complimentary glass of champagne waiting for you which of course should have been offered when we realised our error!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about South Sands Hotel

Property: South Sands Hotel
Address: Bolt Head, Salcombe TQ8 8LL, England
Region: United Kingdom > England > Devon > Salcombe
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Salcombe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — South Sands Hotel 4*
Number of rooms: 27
Official Description (provided by the hotel):
Opened in May 2010, this New England style, boutique hotel set in arguably the county's finest coastal location. 22 beautifully appointed bedrooms...offer the ideal place to escape from it all and relax and unwind. You can see the sea from most of them and almost touch it from the balconies in rooms 9 and 10. 5 opulent beach suites...ideal for families or for those looking for more space and independence. ... more   less 
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Also Known As:
South Sands Hotel Salcombe, Devon

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