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“False Advertising”

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Salcombe Harbour Hotel & Spa
Ranked #3 of 8 Hotels in Salcombe
Certificate of Excellence
caversham
Level 5 Contributor
75 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
“False Advertising”
Reviewed 6 September 2013

We booked an estury view room with a bath, but when we got there we were confronted with a shoe box sized room and a minute bathroom with no bath. the bed room was only 20' x 11' not exactly what is portrayed on the web site, in fact only one of these rooms is actually operational. The room was exceptionally hot as it is in the roof and there is no a/c so sleep with the doors open or sleep when the pub down the roaad stops its music. The shower room will only fit one person with a gap of 18" between the sink and getting into the shower all for £295 which is on par with a suite at the Berkely Hotel in Knightsbridge for cost psf. on confronting front of house about this the manager was already downstairs in the bar in a meeting, so not the only unhappy couple we thought. The manager was exceptionally appologetic and I actually felt sorry for him being put in tis position by the owners, he did offer us aother accomodation at another hotel as we said we would rather face the 4 hour journey back home than stay in something the size of our own ensuite, after consideration that on a Sunday evening i was going to go hungry we stayed and were offered any wine on the house that we drank that night. He handled the situation admirably and the whole staff are quite exceptional considering the position that they have been put in. The decor of the place is very good and we were warned about the scaffolding which didnt bother us from the room but onec again the views from the restaurant are obscured by a curtain hidding the scaffolding so beware the computer generated images on the web site. Food was very good kept simple and the fish was cooked as we asked for so enjoyable. As for the reviewer that got upgraded to a suite we couldnt book one for any weekend to the end of the year and on trying to book a suite never appeared (not finished me thinks). This whole place is a work in progress and my beef is with falsley advertising rooms which are not completed though the top floor cubby holes although with the best bit being the balcony are still going to be £295 when finished. On checking out we did receive the bottle of wine and a full refund on the room which neither of us expected and was a pleasant surprise, so when the place is finished we will book the larger room and stay again. Full marks to the staff who were obviously dealing with more moaners than just us.

Room Tip: Any Estuary View room not on the top floor if built
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank qprgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 24 September 2013
Thank you for the feedback, I am glad we were able to deal with the issues for you and that you will return once all of the work is complete on the site. I am also really pleased to hear the positive feedback on the team as obviously this is very import for any hotel and we are really proud of everyone here. Currently our top rooms re not available to book online, hence why you could not see them, but please do call us and we will be more than happy to book one for you. We look forward to welcoming you back again in the future.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (398)
Date | Rating
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English first
Christchurch, United Kingdom
Level 5 Contributor
54 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 September 2013

We just had lunch here on the way back from a trip to Tavistock, having visited the hotel years ago. It was very old-fashioned then, but has now been transformed and is excellent. The food was well prepared and delicious and the prices were reasonable. I would definitely stay in this hotel when all the building work is completed - that's probably going to be another few months, I would think. They are building a Car Park for the hotel, which will get over the Salcombe problem of never being able to park anywhere and the situation of the hotel, overlooking the estuary is wonderful - there's always something interesting going on. Would certainly recommend this place.

Room Tip: Make sure the Car Park is open if booking in for a few days
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ericjhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 18 September 2013
We really appreciate you taking the time to review the hotel, and are so pleased you enjoyed your visit. We will indeed have parking facilities at the hotel once fully completed but currently we offer a full valet service to get over this issue. We very much look forward to welcoming you back to the hotel in the not too distant future.
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Totnes, United Kingdom
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 September 2013

Living locally I rarely visit Salcombe however after having had a fantastic meal at the Salcombe Harbour Hotel this week I am determined to visit again and enjoy what all the visitors who come to South Devon enjoy. There are many reasons people travel far and wide to South Devon and one of them should definately be the Salcombe Harbour Hotel.

The staff strike just the right balance; friendly and helpful without being intruisive or over the top. Nothing is too much trouble.

The food was fabulous, tasty and very well presented. I would particularly recommend the Jetty Scotch Egg starter.

The decor is tasteful; creating a restful and relaxing ambiance throughout. We had an opportunity to view one of the rivier view rooms which was of the highest standard with an unbeatable view. Nice touches such as a balcony basket containing books, blanket, binoculars etc., rain forest shower head and White Company toiletries in the bathroom create a luxurious feel to the room.

The hotel is not quite finished but this shouldn't affect your stay. The rooms, restaurant and lobby areas are all finished to a high standard and the continuing renovations behind closed doors. The cinema room is a great idea.

I would definitely eat at the restaurant again for a special occasion and it would be a treat to stay at the hotel.

Room Tip: River view a must.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kawkawkaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 18 September 2013
Thank you so much for your kind words, it is always lovely to hear when someone has enjoyed at visit to the hotel and we very much look forward to welcoming you back in the near future.
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SW England
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 September 2013

Wow - Wow - Wow - this place has it all - breathtaking location, beautifully presented rooms with a personal touch, serene decor, a mouthwatering choice of menu and friendly, attentive staff. Can't wait to come back again and see the Spa and function rooms once opened. Thank you all for making my friends and I feel so welcome.

Room Tip: If you can manage it - do book a seaview room - it's a glorious outlook.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P1glet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 18 September 2013
Thank you for taking the time to write a review here on this site, we really appreciate the feedback and I know the team will be motivated by your praise. We are so pleased that your friends enjoyed themselves and we look forward to welcoming you back again in the future.
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Marlow, United Kingdom
Level 4 Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 August 2013

This is going to be a spectacular hotel when it is completed. We stayed a week after it re-opened in late August 2013 with only 30 rooms available. The bedrooms are spacious enough with a very large and comfortable bed. The bathroom is roomy and well presented too. The complementary vats of both gin and sherry is a very unexpected and unique touch in my experience. The staff are very friendly and you feel like you are very important to them, however, there are a few niggles here and there which I put down to inefficiencies caused by the building works which were on going. Breakfast is very good and the restaurant will improve for the great view of the harbour once building is complete. Free drink on arrival is welcome and the bar area is sumptuously furnished. The pool and spa were not yet open but promise to be a great addition too. Salcombe itself is just wonderful.

Room Tip: Try to go for the full harbour view if your wallet can stand it.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cliff b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 30 August 2013
Thank you so much for your kind words and I am really pleased that on the whole you enjoyed your stay with us, if you would like to let me know personally of the niggles that you encountered I would really appreciate the opportunity to address these points going forwards. Please email me on jason.parry@harbourhotels.co.uk. Again many thanks and we look forward to welcoming you back again in the future.
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Bromley, United Kingdom
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 August 2013

We were amazed with Salcombe. What a fantastic place and why haven't we been there before? Because we thought Devon would be boring but far from it. We stayed at the Salcombe Harbour Hotel from 19 - 3 August 2013.

After an awful journey from Kent, we were greeted by Jo who took us straight down to the bar and gave us complimentary drinks which was a lovely welcome. She also gave us a guided tour of the hotel while our bags were taken up to our room and our car was valet parked for free. What nice touches.

The newly refurbished Salcombe Harbour Hotel is amazing. Our room was roadside which was quite noisy and there was still work going on in the hotel and the apartments in front of the hotel (not attached to the hotel) but this was reflected in the price. Our room was beautifully decorated and furnished. Really classy and no chintz and a rainforest shower! The bed was really comfy but I found it hard to sleep because of the road noise and as there is no aircon in the rooms, I wanted the window open as it was quite warm.

We decided to dine in on the first night and were not disappointed. The service was top notch and the food was wonderful and not too pricey.

All the staff were so friendly and couldn't do enough to help. They were courteous but not obsequious. The service was brilliant throughout our stay. We loved the hotel so much, we booked in for an extra night.

Salcombe is a lovely town with amazing estuary views and fantastic beaches and walks which can be reached by the local ferry which is 5 mins' walk from our hotel. The local shops are also good and the staff are all very friendly. Definitely worth a trip and we will most definitely be going back to the Salcombe Harbour Hotel and look forward to seeing the completed spa etc.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hilary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 30 August 2013
Thank you so much for taking the time to review the hotel, we really so pleased you enjoyed your stay with us and very much look forward to welcoming you back again in the not too distant future.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2013

My husband and I visited for 2 nights this wknd - the relaunch wknd. It was absolutely fantastic. The staff were brilliant, nothing was any trouble - some of the best customer service we've experienced in a hotel. And lots of lovely touches in the rooms (which were beautifully decorated) - such as scented candles, lovely White Company smellies and free gin and sherry provided so that guests can have a G&T in the evening whilst showering /relaxing in the room. We ate in the Jetty restaurant on the first night, it was delicious and once again the service was excellent - we were sad we weren't eating there the second night too. Sam the barman was excellent at making cocktails for us - we got through quite a few! Breakfast too was great.
The refurb of the hotel isn't quite finished but it didn't cause any disruption to guests at all - the only downside is the scaffolding blocking the view from the restaurant at the moment, but once that's gone and the spa and swimming pool is open it will be even more amazing. We can't wait to go back!

Room Tip: Estuary view rooms looked amazing but we were more than happy with our standard inland room.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank G_L_K2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasonparry55, General Manager at Salcombe Harbour Hotel & Spa, responded to this review, 25 August 2013
Just a quick note to thank you for taking the time to review the hotel following our opening a little over a week ago. I am so pleased you enjoyed your stay with us and we all very much look forward to welcoming you back again soon.
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Additional Information about Salcombe Harbour Hotel & Spa

Property: Salcombe Harbour Hotel & Spa
Address: Cliff Road, Salcombe TQ8 8JH, England
Region: United Kingdom > England > Devon > Salcombe
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Salcombe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Salcombe Harbour Hotel & Spa 4*
Number of rooms: 53
Official Description (provided by the hotel):
The extensive refurbishment of Salcombe Harbour Hotel & Spa has resulted in a chic new hotel on the edge of Salcombe Estuary, complete with it's very own cinema room and new Jetty Restaurant; all taking in the panoramic vista, overlooking one of the most dramatic coastlines in the UK. Guests can enjoy our luxurious spa spread out over 2 floors. With five treatment rooms, indoor pool, jacuzzi, sauna, relaxing pebble room and a fitness suite, you're sure to be leaving Salcombe Harbour Hotel & Spa relaxed and revitalised. For those looking for a more active break, our waterside location puts guests in prime position to enjoy the many watersports that the estuary has to offer. From paddleboarding to our Catch It, Cook It, Eat It experiences, Salcombe is the perfect place to get out and on the water. ... more   less 
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Also Known As:
Salcombe Harbour Hotel & Spa Devon

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