Arrived on time at 7.30 with my mother and sister for a special treat as they were visiting for one night, ordered drinks which took at least 20 minutes, ordered and got asked to the table near the window, sadly the view is mostly of the roof of the apartments below which have a standard industrial finish, shame they didn't make more of an effort with that but at least you can see the beach on the opposite side of the estuary. Our waiter brought a basket with two pieces of bread type stuff (for three of us), barely acknowledged our existence and left, after waiting a considerable time our first course arrived although the waiter brought me what looked like scallops as well as the two dishes we had ordered which he put down in front of me, when I questioned what it was and whether it was for us he shrugged his shoulders and gave us the other two dishes. Our starters we had ordered were 2 of the "Rare beef salad - prime beef marinated in thai spices seared served with rocket chilli and ginger salad" Sadly the beef was overcooked so much it had long since dried out and my sister wasn't even sure it was the dish we had ordered. It was impossible to attract any attention from any of the staff so I was forced to leave the table and ask for the dishes to be replaced, I decided to try and make the best of a bad job so I made the point that I brought my mother here with my sister to celebrate her 80th birthday and mothers day which resulted in a glass of wine and an apology. When they returned the beef was indeed seared although I suspect the marinading part was a little shorter than the recipe demanded and the rocket had been replaced by something else green. Our waiter forgot to ask for more wine which meant waiving franticly to other members of staff to attract attention, something I would have preferred not to do.
The main courses were delicious and somewhat rescued the evening as did the Australian Shiraz which was excellent. Our neighbours went for 30 minutes without so much as a glass of water and another guest had to drag one of the waiters over to see his dinner which he very clearly stated he was neither eating or paying for.
I was told the waiter was a new member of staff, in which case I would recommend the hotel and restaurant immediately review their interview and training procedures and make sure staff have the necessary communication skills in English before letting them loose on the public.
I should make it clear the the restaurant was less than a third full, maybe only a quarter full and with Easter approaching rapidly the service is unlikely to improve when it gets busier. there was a distinct feeling in the restaurant that several other tables weren't exactly having the night of their lives either which meant we left straight after the main course and coffee.
The biggest insult was adding a service charge onto the bill along with sarcastic comments from the barman.
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