This was our second visit to the jetty and sadly was spoiled once again by a total lack of organisation and service.
As per our experience over New Year, our booking had not been taken - despite walking in 3 days previously and making it in person!
(To make matters worse, the gentleman who took our booking at the time even showed us the table we would be sitting at - complete with unrivalled view).
We arrived and alas, as per our last visit, our name was not on the reservations and so we were shown to a table at the rear of the restaurant, sadly lacking any views and divorced from the rest of the restaurant and any related atmosphere.
For this to happen twice, shows that despite the recent drafting in of new management, they have a long way to go!
The newly appointed, April did her best to appease us with complimentary drinks and a pledge to try to "look after us and put things right".
Sadly despite the initial attentive delivery of drinks and menus, we were forgotten by the several staff drifting by who were intent on looking after those at the front of house with glorious views, as opposed to us who had been placed in the cheap seats on a table adjacent to the side of the bar.
It was another 30 minutes before our order was taken and I was now the self service wine waiter, as we had given up on anyone returning to "look after us!"
The food which was almost irrelevant by now was good but not exceptional.
If you want similar decor with glorious views and hugely better service, head to nearby South Sands Hotel, if you just want a better level of service, head anywhere but here!
Shame - beautifully appointed restaurant with majestic position but too full of self importance and a total lack of management and service to match.
My first review but so incensed I felt the need to share our experience.
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