My mum very kindly booked a night away for me and my partner on the bank holiday sunday. I'd look on the website before we left and was really excited knowing the reviews and accolades they'd received. Boy was i disappointed and shocked. The hotel is beautiful with beautiful surroundings. However on our arrival to check in we were, well i would say greeted but it wasn't much of a warm welcome, by who i assumed was the GM?! No 'Hi, how was the travel? Have you come far? First time in Ross-on-wye? Not even how are you! Just straight onto the tick sheet that he presented for the regimental styled check in. He didn't smile once. Apologies if we interrupted your break! From then on we weren't impressed. Certainly not 2 rosette standard food either. I only saw one member of staff smile all evening. A real shame. Would not go back.
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