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“Tired Hotel held together by Dedicated team”
3 of 5 bubbles Review of The Royal Hotel

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The Royal Hotel
Ranked #3 of 14 Hotels in Ross-on-Wye
Certificate of Excellence
Frome, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Tired Hotel held together by Dedicated team”
3 of 5 bubbles Reviewed 18 May 2014

Initial response not good. Very unpleasant grotty doors from car park could do with a lick of paint; or at least a clean with sugar soup.
The First receptionist we met – trainee I think - not very helpful by saying my request for ground floor apartment had not been met because I had not booked earlier enough. Three weeks? And, no lift because it was a Grade II Listed Building – which is wrong. The steep climb to first floor was extremely challenging carrying luggage and no help available; nor offered.
We booked a Premier room (which had a view of unoccupied ground floor apartments!) Pleasant enough with a double aspect – but the shower cubicle was virtually unusable because the door was off its hinge. (Its’ temporary repair was not successful and we were told it would take a few days for necessary spare parts to arrive – we were only on a two day visit, so would not enjoy that pleasure).
Things picked up from then onwards mainly because of three outstandingly loyal members of the team. A “Jill of all trades” receptionist; a particularly attendant and caring waiter, and a bar man capable of carrying on a conversation with everyone and ensuring they were all served as rapidly as possible with enthusiasm.
Try the Steak Sandwich for lunch – Best ever!

Room Tip: Get full details of room before you book.. Hotel has very steep and long winding staircase. No po...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aubrey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
Date | Rating
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  • German first
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English first
Stafford, United Kingdom
Level Contributor
171 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

We didn't stay overnight at the royal hotel but we had a delicious dinner there on valentines night. Looking around inside, the hotel looked beautiful, so I am sure it would have been lovely to stay over. All the restaurant staff were so helpful and friendly. The ambiance was lovely.a really nice hotel

Room Tip: We did not stay so unable to advise please ignore the above review re rooms etc
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  • Stayed February 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
3 Thank Polly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westerham, United Kingdom
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

I am in a Group of "Exiles" from the Hong Kong Welsh Male Voice Choir getting together once a year to meet our old friends from our days in Hong Kong. We come from all over England and Wales, so Ross-on-Wye is a very convenient place to have our Annual Dinner.

We have been doing this for some years but this is the first time I have done a review of the Hotel.

The hotel is very traditional old building and although it has two stories there is no lift and the stairs are rather steep, it is conveniently located near the centre of the old part of Ross set in elevated position with spectacular views across the Wye Valley.

The decoration is a bit tired as is the furnishing of the rooms. My wife and I found it very hot during the night with not much ventilation. The bathroom was again pretty basic but clean enough but a faulty soap dispenser was not fixed even when I mentioned it to the front desk.

The bar area was reasonably spacious with a balcony again affording great view over the Wye Valley, the Dining room was again fairly basic with traditional but furnishings. The evening dinner was a good but not brilliant three course meal, I had a Shredded Duck Roll for starters with Leg of Lamb for Main and Apple Pie for Sweet, my wife had Mushrooms, Lamb and cheesecake for sweet we were both were fairly happy with the food the only unfortunate thing was that the Lamb was swimming in a rather bland gravy which we did not like.

We were expecting the bar to open after our dinner so that we socialise in there but were very disappointed when it closed at 11:00pm

The staff were generally friendly and attentive and gave good service apart from the early closing of the bar!!

The breakfast the following morning was very good with wide selection of dishes of hot dishes I just had bacon, sausage, egg and mushrooms which were cooked well.

The whole stay, Accomodation Dinner, Bed and Breakfast cost £143.00 for the two of us which we thought was good value.

Room Tip: Try to get a view over the Wye Valley
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Harry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton
Level Contributor
175 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

We stayed for a 2 night break because of the great offer from Old English Inns - excellent value for money. The hotel has a commanding view over the river and certainly has plenty of character. We found out that it is due to be refurbished in April but were assured it should not lose any of its charm. The rooms are quite big and very comfortable. The staff were very friendly and helpful, and the meals (breakfast and evening) were excellent quality and reasonably priced. A room overlokking the river would be ideal as it is on the opposite side to the church where it insisted on chiming every quarter hour throughout the night! Eventually you do get used to it. All in all a great place to stay.

Room Tip: Rooms overlooking the river have great views and reduced chuch bells noise
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnnEandCharles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burgess Hill, United Kingdom
Level Contributor
97 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We stayed for 2 nights at the end of March 2014. The staff were very friendly and efficient. The restaurant served good food at a very reasonable price. The Hotel is closing for refurbishment but does not effect your stay. Fantastic view from room made this a very good week end break

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leicester
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 22 April 2014

This was our first trip away since Christmas and maybe our expectations were too high. The first sight of the hotel was great, as it stands above the river Wye but on entering the building, we saw how disappointingly drab it was and needed a good scrub everywhere. On a positive note, the view from the garden on a lovely, sunny day was spectacular. The view from our room balcony was the same. The restaurant was quite dark and the food was uninspiring. We've both worked in catering and the staff appeared very insincere. However, it was great value for money.

Room Tip: Ask for a room with a view
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank bigjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

We too took advantage of the offer and had a fantastic view of the river and countryside from an excellent room. It really was great value for money as are most Old English Inns. The breakfast was a little hit and miss at times and the dining room a little dowdy but no major complaints for the money. Yes, it's perhaps a little faded and jaded prior to refurbishment but it still kept a certain charm. Staff very friendly.
Would love to return one day and see the 'new version'.

Room Tip: Room 25 I hope in future will still be a great and quiet room
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank citydweller8889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Old_English_Inns99, General Manager at The Royal Hotel, responded to this review, 21 April 2014
Dear Guest
Thank you for your review....We are so looking forward to our make over and believe the works to both the rooms and our main dining area will be well worth the wait! Please book to come and stay in the summer as we would love your feedback.
kind regards
Sally & Matthew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Hotel

Property: The Royal Hotel
Address: Royal Parade, Ross-on-Wye HR9 5HZ, England
Region: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Ross-on-Wye
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Royal Hotel 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Royal Hotel Ross On Wye
Royal Ross On Wye
The Royal Hotel Ross-On-Wye, Herefordshire

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