Initial response not good. Very unpleasant grotty doors from car park could do with a lick of paint; or at least a clean with sugar soup.
The First receptionist we met – trainee I think - not very helpful by saying my request for ground floor apartment had not been met because I had not booked earlier enough. Three weeks? And, no lift because it was a Grade II Listed Building – which is wrong. The steep climb to first floor was extremely challenging carrying luggage and no help available; nor offered.
We booked a Premier room (which had a view of unoccupied ground floor apartments!) Pleasant enough with a double aspect – but the shower cubicle was virtually unusable because the door was off its hinge. (Its’ temporary repair was not successful and we were told it would take a few days for necessary spare parts to arrive – we were only on a two day visit, so would not enjoy that pleasure).
Things picked up from then onwards mainly because of three outstandingly loyal members of the team. A “Jill of all trades” receptionist; a particularly attendant and caring waiter, and a bar man capable of carrying on a conversation with everyone and ensuring they were all served as rapidly as possible with enthusiasm.
Try the Steak Sandwich for lunch – Best ever!
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire