We visited here this evening as a group of friends. This was my first visit since the much needed refurb. The bar area itself is lovely, bright and airy. The outside balcony area looked pleasant, however as it was a warm summer evening was packed with no where to sit.
We ordered drinks, slightly overpriced but within reason and food which appeared to be good value (two main meals for £10.99). The food that we ordered was three garlic mushroom starters, two 5oz steaks and a 8oz gammon steak. The starters were fine, good portion sizes and cooked as required. For the mains, one of the steaks ordered med-well, was not offered with a chainsaw to cut it as it should have been. Granted it's not cooked as recommended for the steak however it was unable to be consumed! I had at least five minutes of trying to cut it up into a bite sized piece with the steak knife and then a further 10 minutes trying to chew and swallow said piece!! The other steak was okay, however cooked rare. The gammon, I have been told was lovely!
Whilst hacking up the steak, a young waiter came to do a check back and asked how the meals were. We stayed ok but.... And he was gone. Around 1 minute later the bar man appeared asking if our meals were okay where I voiced my concern. He was kind enough to offer another meal instead but I had already been put off, so declined, he offered puddings which we were unsure at the time if we wanted or perhaps coffees. He was very apologetic and felt that he couldn't do enough to rectify the situation. We ended up having a complimentary round of soft drinks in a way of apology. All I can say on this is that if it wasn't for that member of staff (Simon), we would have gone away and probably never returned, instead we will be back and will support this as a local. Simon is clearly an asset to the business and should receive recognition in light of this! Thank you to him! :)
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire