I was late booking a room for my wife and I and no standard rooms were available. I decided to book a more expensive superior room and give ourselves a treat. On entering our allotted room after climbing two flights of stairs (there are no lifts) I thought that there had been a mistake and surely this was not a superior room. It was smaller than most 'standard' rooms I have stayed at in hotels - only a foot or so space from the end of the bed to the unit on which the modest sized TV stood. The wardrobe was a two foot square unit in a corner and there was no proper drawer space only two shallow drawers in a writing desk and a similar one in each bedside cabinet. I protested to the manager who showed me another superior room which was the same size and he assured me that the superior rooms were slightly larger and had a view of the garden which standard rooms did not. Apart from cancelling our booking we had little option but to accept the room. A wedding was being held on the Saturday and the thump, thump, from the disc below could be clearly heard well into the night. The noisy wedding guests returning to their rooms added to our discomfort. Having said that, I have no other complaints about the hotel. It was in a lovely setting and had a renovated feel about it. The room was clean and the view over the gardens from the room was impressive (if expensive!). The staff were friendly and the food was good. The cheaper bar menu was also available in the restaurant if required.
- Official Description (provided by the hotel):
- The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more less
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- Also Known As:
- Chase Hotel Ross On Wye
- The Chase Hotel Ross-On-Wye, Herefordshire