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“Small rooms - good restaurant”
Review of The Chase Hotel

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The Chase Hotel
Ranked #7 of 12 Hotels in Ross-on-Wye
Cardiff
Level 6 Contributor
317 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Small rooms - good restaurant”
Reviewed 21 February 2011

First thing when booking is don't get duped into a superior room, they are exactly the same as Standard, apparently the difference is having a view, however we booked in at 5pm when it was dark, you cannot see the view. These rooms were small and basic with a 3/4 size bed. This is unless you book an Executive room, these rooms were nice and had a Jacuzzi bath but they were also £60 a night more expensive.

The hotel does have a nice relaxed feel to it and is only 4 / 5 minutes walk to Ross.

The bonus about this hotel is the restaurant. The food was great and staff seemed really friendly. We were booked on a Dinner, B&B rate but there were plenty of choice on the food.

If you want a hotel to relax and have a nice meal it is a good place but you may want at least the Executive room which makes it an expensive option.

We are going to return to Ross but will probably stop elsewhere but use the restaurant.

  • Stayed February 2011, travelled as a couple
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    • Location
    • Sleep Quality
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Helpful?
Thank Rhooseboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (123)
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English first
England
Level 6 Contributor
126 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 January 2011

Had booked to stay in Standard room but room was so small and dated we paid (a good rate) to upgrade to the top four-poster room which was massive and very pleasant. Food good in restaurant. Hotel don't seem to spend any time training their waitresses/waiters as all pretty poor. Location within walking distance to Ross centre. Felt like it had been recently re-decorated.

  • Stayed January 2011, travelled as a couple
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Helpful?
Thank DocTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales
Level 5 Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 December 2010

My wife and I stayed at The Chase on a two night special offer. The hotel is located in its own grounds and within a short walk of the town centre. The room and service were very good as were the evening meal and breakfasts. All in all the hotel experience was very good, though Ross on Wye itself was a bit disappointing.

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
1 Thank GazNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benfleet, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 November 2010

my husband and i booked the chase for a romantic weekend away, the setting of the hotel is very nice, its ideal place if you like to go walking, theres not actually a lot to do itself though in ross on wye, a few pubs cafes and tea shops and a walk along the river , by then youv,e just about covered it after that you would need a car if you want to see more. as for the hotel on first impressions i would say it looked very nice but when getting into our room we were a bit dissappointed with it , it was quite small the wardrobe was tiny, good job we were only there for two nights because you wouldn,t fit to many more clothes in. the room had no view, we looked onto the hotels flat roofs and ducting, which was very dissappointing considering we were staying in such lovely countryside. we found the room quite cold so we tried to put the radiators on but nothing happened so i called down to reception to inform them that i didn,t think they were working and they informed me that they didn,t put the heating on till 6 o,clock, and then when it did finally come on the one in the bathroom didn,t even work, also when we arrived we had to phone down to request some toilet rolls, so on the whole not to impressed with the room we chose to eat in the restaurant the first evening the food was ok, we have had much better at a harvester, but what was really awlful was that there was only four or five tables in use in the whole of the restaurant there was no back ground music and it was so silent that it was absolutely soleless, you found you had to whisper it was so quite felt more like i was at wake than in a restaurant. we chose to eat in the bar the following evening big mistake, we both ordered angus burger and chips, i couldn,t eat mine, i think it had been microwaved it was hard and over cooked and so salty, i did tell the waiter but he seemed to have trouble understanding me and just said oh ok good and walked away..both mornings we were awaken by a very loud noise coming from a service cupboard outside our room you certainly wouldn,t need an alarm clock, we had breakfast in the restaurant and on the second morning we were the only couple in there. we checked out paid our bill and it was,nt till we got home and checked our bill we realized we had been charged for drinks in the bar that we hadn,t even had, we contacted the hotel manager straight away explaining what has happened he did reply to our first email but to this date which is now over month ago he has now chose to ignor our last email and not refund us for there error..................so would we go there again , youve probably guessed it no we wouldn,t.

  • Stayed October 2010, travelled as a couple
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Helpful?
3 Thank juliataylor65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 November 2010

Old - Yes, but Warm and Comfortable- Most Definitely!!!
Dated style and fittings with pleasant new touches [power shower]. Very quiet and convenient locality. Pleasnt staff. Excellent breakfast but average evening meal

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank VJCS_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level 4 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 October 2010

unless you are attending the wedding. My husband and I stayed 2 nights in October using Tesco Clubcard vouchers. We had already made the booking and sent off the vouchers when we were contacted by the hotel to say there was a wedding at the hotel on the second night of our stay. We were not too concerned as we were told they would try and put us in a quiet room. Despite being 2 floors up and wearing ear plugs I could still hear every song played at the disco and even what the DJ was saying. I think we must have been right above the function room as it was so loud. The room itself was a bit small and quite drab compared to the rest of the hotel, which was beautiful, there was only one small wardrobe and the door appeared to be hanging off. The TV was OK but the remote very old and the buttons hardly worked. To be honest we didn’t think the room deserved the £120 a night price tag (even though we paid by vouchers). Breakfast was nice, and there was plenty of it, although one morning we did have quite a surly waitress. We didn’t eat evening meals in the hotel as we felt it was a bit expensive. The hotel was well placed for walking into Ross on Wye and there was plenty of parking and the grounds were very nice.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lsw8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester
Level 4 Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 October 2010

We paid £130 B&B for an executive room which proved to be very poor value for money. The small window overlooked the car park, the bed was uncomfortable, the bedding tired and old fashioned, the fittings drab, and the TV almost a museum piece. It was a cold spell, but since we were told that the heating came on between 6pm and 9pm we asked for a space heater. We cancelled a planned second night at the Chase, and luckily got a splendid river-view king size room at Wilton Court for only £15 more. On the plus side; breakfast was excellent, and free Wi-Fi worked well. The false fire alarm at 7.45am proved useful since there was no clock in the room. The few staff we met had no personality, and were indifferent. We definitely would never stay at this hotel again.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidandkathChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chase Hotel

Property: The Chase Hotel
Address: Gloucester Road, Ross-on-Wye HR9 5LH, England
Region: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Ross-on-Wye
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Chase Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more   less 
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Also Known As:
Chase Hotel Ross On Wye
The Chase Hotel Ross-On-Wye, Herefordshire

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