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“A FABULOUS weekend away at the Wye Valley YHA...”
Review of YHA Wye Valley

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YHA Wye Valley
Oxford, United Kingdom
1 review
“A FABULOUS weekend away at the Wye Valley YHA...”
Reviewed 30 June 2014

We have just come back from a relaxing weekend at the Wye Valley YHA. We have stayed on several occasions and always have a fabulous time. The setting is incredible, on the banks of the River Wye, with breathtaking views up the valley, with little cottages perched on the wooded slopes. The YHA staff really make our stay and are so friendly. They can never do enough to help and, as an added bonus, put on archery sessions and other fun activities for the children during the school holidays.The food is delicious! My daughter and I had cheese and bacon potato wedges and then homemade chicken tikka curry, which was absolutely delicious and exactly what we needed after a day of cycling. We camped as the hostel was full and it was lovely opening our tent to such beautiful views in the morning. Having stayed in the hostel, we can thoroughly recommend the rooms and facilities on offer. The showers are always hot and the toilets etc. clean. The members kitchen is also very well equipped and you can either use the indoor dining room or sit on the sun drenched terrace overlooking the valley and watching the swallows diving into the eaves of the house. The location of the hostel is brilliant for a range of outdoor activities. There are several circular walks from the hostel, one of which passes Symonds Yat rock, where you watch see Peregrines. We also go kayaking at Wye Pursuits and caving at Clearwell caves, both of which are nearby. So we can hand on heart say that it is the best YHA we have ever stayed at and we plan to make many more visits to this very special place in the forest. We would definitely recommend it to people travelling solo, couples and families alike.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HannahandBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Hannah & Beth,

We are glad you enjoyed your stay at YHA Wye Valley and look forward to welcoming you back in the future.

Kind Regards

YHA Wye Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
West Mids
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 May 2014

Location: Beautiful part of the world. We had canoed past earlier in the day. Very remote though - public transport does not go near. The website warns of a steep hairpin bend, but we got an estate car round it comfortably. Needs more signs on the way as we thought we might have entered a private estate - but keep going! Narrow roads. Right next to the river.

The dorms: We stayed in an 8 and a 10 of the ground floor of the annexe, which were pleasant and clean, with what looked like new bedding. Only one toilet and one shower accessible to the 8-bed dorm, more access would be useful. Bunk beds in dorms, just a bit cramped if you are tall or like to sprawl out!

The food: Enjoyed the breakfast, with good selection (4+ cereals, toast, full cooked breakfast, orange juice etc). Didn't eat dinner.

The downside: We wanted to make our stay as cheap as possible, hence staying in the hostel but were told at reception very sternly that they sell alcohol from the licensed bar and we could not drink our own. They don't provide corkage charges either. Bottles of wine £8.95. We saw others with cider etc in the kitchen and they weren't told the same which we thought a little unfair! So we spent a lot more than expected, to have wine with dinner. The same lady was barking orders at a male member of staff.

Kitchen: The facilities are good, with three sets of four hobs, two sinks, cutlery, glasses, two fridges, plenty of pots and pans. Adjoining dining area seats 18 around 3 tables of six. Pleasant and clean.

Room Tip: Ground floor of the annexe in the 8-bed was very nice.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Wyche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Customer,

We are glad you enjoyed your stay at YHA Wye Valley and look forward to welcoming you back in the future.

YHA Wye Valley is a licenced premise and as such our policy is that only alcohol bought on site from our bar can be consumed on site. This enables us to meet our licensing obligations. We thank you for following our request.

Kind Regards

YHA Wye Valley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 April 2014

YHA is a charity - it does not exist to make a profit - and I write this with that, and 15 years working in the charity sector, in mind.

When you book into a youth hostel you don't expect 4/5 star accommodation. But you SHOULD expect a minimum level of quality, by which I mean "fit for purpose", and safe.

We are a family of six and booked a private room for six people. There was black mould growing at the top and bottom of the fire door/window. Only one main light fitting of two was present. The light over the sink/mirror was absent - the fitting broken, but isolated from the mains I was told. Apparently they were all like that because "people had been leaving them on all night and the fittings had melted". Note it was the customers' faults, not the fault of whomever procured the light fittings that were not safe. Customer service minimum quality standard test: FAIL.

They did clean away some of the mould after I complained and for the final three of our five nights were we moved to another room. The toilets were down a small stair case and then up another one - not ideal when you're half asleep, but kept essentially clean and there was always a good supply of a decent hand wash in the dispenser. The big problem with the toilets was ventilation, which was totally inadequate.

There was a shower in the same room, but that was out of order when we stayed. There were two others opposite our room though so no problem, other than that the water was extremely hot and set at a fixed temperature with no way to change it. Not really safe to send the kids off for a shower unsupervised.

The bunk beds creaked every time you moved, which doesn't make for the best night's sleep ever, but I didn't expect too much sleep in a dorm room for six so wasn't too angry about that.

Breakfast was a mixed bag. Cereals and juice were good and there was toast and even basic croissants. The cooked breakfast was not so great. I didn't like to ask about the provenance of the bacon and sausages, but frankly, by day three I was just avoiding them.

STAFF
Most of the staff were great - friendly and responsive, and the organised activities were great fun, with the exception of archery. I complained about the fact that the arrows were mostly missing any hint of fletchings and was told that it "didn't make any difference at this short range" - again, no hint of 'well, yes, we do need to get some new ones; sorry about that.'.

If you can accept the above failings you may well have a really good stay. Most of the staff seem to really care, and the location is idyllic and paddling past in a hire canoe was so relaxing - the Wye Valley really is exceptional. But the hostel - an old house - is well overdue to be gutted and completely renovated. As a charity YHA is probably caught in the difficult position of owning lots of property that is expensive to maintain, which will inevitably eventually drive prices up, charity or no. With that must come better standards of accommodation, food and service. That's some challenge, and an insight into what it's really like to work in charities.

Room Tip: Try the Annex
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gareth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Gareth,

Thank you for your review of your stay at YHA Wye Valley. I apologise for the level of customer service you received during your stay, this is most certainly not to our usual high standards that you can see we deliver from other reviews.

We have now had all of our shaver lights replaced with new mirrors and integrated lights and whilst it is difficult to keep on top of fletching arrows at busy times we do try to ensure they are fit for purpose during our sessions.

We look forward to welcoming you again in the future so you can see these improvements for yourself.

Kind Regards

Stuart

Stuart Chaplin
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
97 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
Reviewed 26 September 2013

A friend and I stayed in a female dorm for two nights. I was initially hoping to get there by public transport, but this was fairly complicated and would have involved an uphill walk of at least 45 minutes (my estimate) to get to the hostel. Luckily, my friend was able to pick me up and drive from a local town. However, since the hostel is on the Wye Valley path, there is likely to be a better way to walk in should you need to. Driving in, you really do need to follow their instructions to follow the hostel (although they are slightly oddly worded - basically look for the road opposite the shop). The road down to the hostel has one sharp zigzag and the surface is pretty knackered. Drive slowly in the rain.
Check in was fine, staff helpful and the dorm in the main building was spacious and comfortable. The duvet, pillowcase and mattress cover were newish and pleasingly were marked with a date next year (suggesting that they regularly throw them out/clean them according to a timetable).
Communal showers and toilets were fine, if a little scruffy. One of the showers you had to repeatedly press the button every couple of seconds to keep the water flowing.
The kitchen was normally equipped for a yha hostel and was clean. My friend and I self catered for all but one meal (a breakfast), although I saw that dinners were available to order. The cooked breakfast (plus cereal etc) was a bit bland, but we did come towards the end of the serving time.
There are two lounges, one for games and one with a TV. The TV could only show BBC channels.
The hostel is in a beautiful location - really stunning. There is a camp site and there were quite a few youth parties, but these were well managed and apart from a little noise of exited children on the first night, it was no problem.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorthWestLondoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Customer,

We are glad you enjoyed your stay at YHA Wye Valley and look forward to welcoming you back in the future.

Kind Regards

YHA Wye Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 September 2013

Recently enjoyed a weekend trip to this yha with a large group! We were 5 separate families all staying for a reunion weekend. The staff were great and helpfully gave us rooms all on one floor sharing a landing. When we arrived we were offered to book for the children to take part in an activity run by staff at 3 pounds each. It was great and enjoyed by all. The bedrooms were spacious, and although we weren't expecting 5-star luxury, the mattresses were awfully un-comfy and could do with being replaced. The kitchen facilities were great with enough room for groups to all cook at once. Indoor and outdoor seating were provided, however when it rained there wasn't really enough seating indoors. There is a lounge with a television, which greatly appreciated by the younger members of our group! The bathroom facilities are good, however the showers are a bit scruffy - could do with a clean and new shower curtains! Location is spot on for enjoying walks down the Wye River and a stroll into the village of Goodrich. All in all an enjoyable stay :)

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Customer,

We are glad you enjoyed your stay at YHA Wye Valley. We value your feedback and have taken steps to improve many of the aspects mentioned in your review. We look forward to welcoming you back in the future.

Kind Regards

YHA Wye Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2013

Beautiful, peaceful location and lovely layout. All the basic facilities you need. We had a room in the annexe, which was a fair bit musty and could use some updating - the toilet and shower especially. 2/3 of the staff extremely pleasant on my stay. Nice atmosphere. A minor refurb would help to make the rooms and cleaning facilities feel more comfortable. Would go back and camp.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Customer,

We are glad you enjoyed your stay at YHA Wye Valley and look forward to welcoming you back in the future.

Kind Regards

YHA Wye Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2013

We originally booked to stay one night camping with the Welsh Bicknor YHA but after some other local accommodation fell through we called up last minute to see if we could add another night to our stay. The staff were helpful and said we could stay and also told us that there was a large scout group staying in case that would put us off.

The location of the Hostel is off the beaten track, down a steep bumpy single track road and you can see the river from outside. There is plenty of parking and lots of room for camping aswell as the usual hostel rooms inside.

We were staying as a mid point on canoeing down the River Wye from Ross-on-Wye to Monmouth and it is a good middle stop for the night. They also have cold beer on sale and the usual dinners to order, breakfasts and pack lunches.

We had an evening meal which because it was Tuesday was BBQ and Ice cream. There was plenty of salad too.

The camping showers were a bit pathetic and the men's toilet smelt a little... ripe...

Overall the YHA is a great place to stay, whether midway along a canoeing trip or just somewhere nice to explore the surrounding area. Very friendly staff and good facilities mean we would go back if in the area again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YHAWyeValley, Manager at YHA Wye Valley, responded to this review, 30 August 2015
Dear Customer,

We are glad you enjoyed your stay at YHA Wye Valley and look forward to welcoming you back in the future.

Kind Regards

YHA Wye Valley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about YHA Wye Valley

Property: YHA Wye Valley
Address: | Goodrich village, Ross-on-Wye, England
Phone Number:
Region: United Kingdom > England > Herefordshire > Ross-on-Wye
Hotel Style:
Ranked #2 of 15 Speciality Lodging in Ross-on-Wye
Price Range (Based on Average Rates): £
Hotel Class:2 star — YHA Wye Valley 2*
Number of rooms: 15
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Also Known As:
YHA Wye Valley Ross-On-Wye, Herefordshire

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