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“Great service and a good hotel for business & couples”

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Holiday Inn Milton Keynes East - M1 Jct 14
Ranked #3 of 5 Hotels in Newport Pagnell
Leeds, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service and a good hotel for business & couples”
Reviewed 6 September 2013

We spent 3 nights here as it is a good location for visiting Silverstone as well as a shopping spree at the MK Centre.
The hotel was spotless, not just because of the refurb, as there was a general sparkle about the place. The staff were great and we want to give a special mention to Anup & Carlo who seemed to genuinely want to make sure we had the best service.
The food was good and a slight problem was dealt with very well.
There was a wedding on 2 of the days we were there. We couldn't hear anything in our room, and the wedding parties had their own function room, although they did use the public areas for a small part of their time. We didn't mind this, and enjoyed a bit of people watching. We would stay here again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50Lyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 18 September 2013
Dear 50Lyn,

Thank you for your recent stay and feedback, I was thrilled to read that you had a comfortable and enjoyable experience with us. Thank you for your kind comments regarding the cleanliness and sparkly atmosphere of our hotel, we have just undergone a £750,000.00 refurbishment and are very happy with our newly refreshed bedrooms.

I have passed on your positive comments to Carlo and Anup and they are very grateful for your feedback, it is always a bonus when exceptional service is recognised and we are very proud of the team we have here. I am delighted that the small issue you encountered was rectified straight away and that you were able to enjoy your meal.

Thank you once again for your feedback and we hope to welcome you back to our hotel again in the near future.

Kind regards

Lizzie Quirke
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322 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Polish first
  • Any
English first
Sandhurst, United Kingdom
1 review
Reviewed 6 September 2013

I stayed here on a business induction and can honestly say that the staff are extremely helpful and friendly on and off duty especially Gary who works in the bar/lounge who went the extra mile to make everyone feel welcome and had a good knowledge of local amenities and even remembered all 5 of our names which is rare in such busy hotels. Good job fella, will definitely be staying here again.

Stayed September 2013, travelled on business
Helpful?
Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 18 September 2013
Dear Sean S,

Thank you for your recent review, I am pleased that you enjoyed your time with us and have taken the time to share your positive comments about our team on Trip Advisor.

I have passed on your feedback to Gary to act as a motivator for him to continue great work and he is very appreciative of your kind comments.

We endeavour to meet and exceed our guests requirements and we are thrilled that you had an enjoyable experience whilst staying with us. We look forward to seeing you again in the near future.


Kind Regards

Lizzie Quirke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edenbridge, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 August 2013

Stayed here for a few nights break as it was equidistant to where we wanted to go. Hotel clean but recent painting / makeover obviously done on the cheap as it seamed they had just painted over previously poor surfaces. Average sort of Holiday Inn rooms, they had two weddings on while we were here so it may pay you to check prior as one side of the Hotel was very noisy and Restaurant closed both nights.
Obviously a popular business hotel as at breakfast lots of people just popping in for Coffee and using the lounge, limited gym facilities and not really a family hotel.

Room Tip: When wedding or function on ask to be at the front of the hotel or on an outer room away from the co...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank White-Wolf22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 18 September 2013
Dear White-Wolf22,

Thank you for taking the time to complete a review on your stay

Please accept our sincerest apologies for you did not find the recent paintings to your liking and we are truly sorry for the inconvenience the event has caused you. We deeply regret that your experience was not ideal and the negative impressions you may have had.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. We appreciate the feedback that we receive from our guests & this is crucial for us to address any issues that may come up. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Dhan M
Case Manager
IHGCare
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Kings Lynn
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2013

Stayed at this hotel this week and have had a few nights staying here over last few months and what makes you want to come back are the people who work here. Friendly polite ad nothing is to much trouble for them and they really want you to have a good stay. a special mention to Gary,Carlo and Anup who go that extra mile for you, a credit to your hotel and they know what customer servicd is about.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KingsLynnGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lizzie Q, Front Office Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 4 September 2013
Dear KingsLynnGary,

Thank you for posting a review following you recent stay with us, I was delighted to read that my colleagues made your stay a memorable one and would like to thank you for your continued custom over the last few months. We have a friendly team who want to ensure a great experience for all of our guests and it is fantastic that this has been recognised . I have shared your kind comments with the team and in particular Gary, Carlo and Anup and we look forward to welcoming you back the next time you are visiting the area

Kind Regards
Lizzie Quirke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 August 2013

First impressions were great, lovely building. The receptionist seemed almost embarrassed to inform us that there were 2 weddings on the first night of our stay and one on the second night.

Definitely agree with the previous reviewer that more thought needs to go into room allocations, we seemed to be on a corridor between 2 bedrooms being used by the wedding parties as their base (why on earth they spent more time in the bedrooms partying when there was a wedding reception on is beyond me!) I know the hotel can't help the actions of the residents but it was just a lot to have to deal with after a day at work and a long journey to the hotel. Thankfully the second night was a lot quieter.

The room seemed really tired and wasn't as good as I expected - I had spent a bit more money to get a nicer hotel outside Milton Keynes than a cheap chain but I don't feel it was worth the rate I paid. Perhaps the demand from all the weddings had put the price up for the weekend.

The staff were nice enough but seemed baffled by some of my more obscure requests - I think it was a case of lost in translation with a couple of them. Breakfast was good, plenty of variety, but a couple of items ran out on the hot food buffet and weren't replaced the whole time we were there.

All in all, an ok stay, but definite room for improvement - it sounds from previous reviews that perhaps we were just unlucky on not receiving a room which had been refreshed recently, while weddings are an ongoing problem but not sure I can think of a solution to make everyone happy!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missfrogstomp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 31 August 2013
Dear missfrogstomp,

Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable you were not satisfied with the room accommodations. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations.We hope you give us the privilege to continue to serve you in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
594 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
Reviewed 30 July 2013

Hard to do I know but if in a building like this you are having a wedding then either don't take non related bookings or make sure the rooms are not affected. I stayed for two nights and the first nights sleep was ruined by the wedding disco up until about midnight which led to not much sleep due to that and some sort of drip on the roof after rain. Next night was fine, staff were very good and breakfast was fine.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iantoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marwan H, General Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 6 August 2013
Dear Guest

I would like to take this opportunity to thank you for your recent review of the Holiday Inn Milton Keynes East on Trip Advisor.

Always a dissapointment to read when a guest is unable to have a good night's rest and for that I apologise.

The hotel is a very popular wedding venue and we always try to allocate rooms away from the noise, however it seemed on this occassion we have failed you.

If you are visiting Milton Keynes again, please contact me directly so that I may personally take care of your arrangements.

Kind regards

Marwan Hemchaoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2013

We would just like to say a massive thank you to one of your barmen. We have stayed on a couple of occasions up to a week at a time. I have to say our week in July was brilliant and that was down to Adrian and his bubbly and professional attitude. He not only made our hotel stay enjoyable when we had finished a long day's work, he was there to greet us with a smile and what was best is he remembered our drink choices too. fabulous. Because of this we will be returning again and again now because of the great service your team at MK offer.

Please pass on our thanks to Adrian.

Regards, The girls from Furniture Village, Sarah, Jacquie, Sandra & Julia.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misslaneous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marwan H, General Manager at Holiday Inn Milton Keynes East - M1 Jct 14, responded to this review, 6 August 2013
Dear Guest

I would like to take this opportunity to thank you for your recent review of the Holiday Inn Milton Keynes East on Trip Advisor.

Thank you so much for your kind words with regards to Adrian which are appreciated, I shall pass on your remarks to him.

Kind regards

Marwan Hemchaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Milton Keynes East - M1 Jct 14

Property: Holiday Inn Milton Keynes East - M1 Jct 14
Address: Milton Keynes East - M1 Jct Holiday Inn 14 London Road, Milton Keynes MK16 0AE, England
Phone Number:
Region: United Kingdom > England > Buckinghamshire > Milton Keynes > Newport Pagnell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Newport Pagnell
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Milton Keynes East - M1 Jct 14 3*
Number of rooms: 53
Official Description (provided by the hotel):
The Holiday Inn Milton Keynes-East M1, Jct. 14 hotel is situated in a rural location with views over open countryside and within easy reach of the M1 and central Milton Keynes. Blending Georgian elegance with modern comfort the Holiday Inn Milton Keynes - East M1, Jct. 14 provides relaxed surroundings for business or pleasure. The ideal meeting location for the M1 corridor, the hotel is located just 1/2 mile from the M1 on the A509 towards Newport Pagnell. Meet with friends or colleagues in the congenial atmosphere of the lounge bar. New for 2008, outdoor area ideal for event days, teambuilding activities including motorised events and company fun days. The Holiday Inn Milton Keynes - East M1, Jct.14 has long been established as a premier wedding. A DREAM WEDDING FOR A DREAM PRICE…2012. Our wedding package includes all the following features...• Dedicated wedding coordinator to help you every step of the way• your very own personalised website to share information with your guests• The services of our master of ceremonies• Arrival drinks and a 3 course wedding breakfast for 40 guests• Wine to compliment your chosen meal• Sparkling wine for the toast• Table linen, cake stand and knife hire• Evening buffet for 70 guests• Resident DJ• A complimentary bedroom the night prior, for either the bride or groom• Complimentary overnight accommodation for the happy couple • Special overnight rates for your guests. ... more   less 
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Also Known As:
Holiday Inn Milton Keynes - East m1, Jct. 14 Hotel Milton Keynes
Holiday Inn Newport Pagnell
Newport Pagnell Holiday Inn
Milton Keynes Holiday Inn

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